Customer Ratings & Reviews

great ice machine! tired of the wife asking for a bags of ice? This is the one!

I was excited to set up the ice maker today and it will not connect to me the GE Profile app. Anyone having a military issue? Second I wish the ice tray actually kept the ice frozen versus the ice melting in the bin. Now let’s crank out some chewey ice!

On time delivery, product just as advertised,, works well.

I loved this product but $500 for a few months of good ice is not worth it. Worked for the first few months then made an awful screeching noise. It was under warranty so they sent a refurbished unit to replace it. The replacement unit had rusted screws so now it leaks. Wish I would have kept original. Company won’t do anything about it. So frustrating!!!

I wouldn’t buy again I am on my second ice maker. I bought the first from Best Buy and it worked for three works. Best Buy won’t accept a return after 2 weeks. Ours stopped working after 3 weeks. Opal did send a new machine was received and follow the instructions exactly and machine did not produce ice once. I am just want my money back but unable to due to Best Buy not accepting and GE Opal won’t give money back due to not bought from there directly. Very unhappy. I will be getting my third opal soon

In 2014 I purchased an Opal ice-maker for my wife. It has been perfect and it actually lasted a lot longer than I expected it to. We have been nothing but happy about with it, and she tells everyone how much she loves it. Since it was getting old and requiring more attention, I decided to get her a new model. 3 months ago she got a new version with the side tank and it has worked great, until yesterday. Yes the old model, 7+ years and no issues. The GE version, dead at 3 months. I shouldn't say dead, but the water pump died. Luckily I am a guy that is very reliant, and knowing the quality and reliability of a GE product, when I got rid of the old original Opal, I saved the old parts. I placed the 7+ year old water pump in the new Opal and it works perfectly again. Even though we love this ice-maker, if you are not mechanically inclined and able to troubleshoot mechanical/electrical/plumbing issues, then you should look else where from this GE product. I steer away from anything GE since I know their quality, I was and Field Service Engineer for GE in their Healthcare business and only lasted 2 years since I couldn't stand trying to repair instruments with cheap parts so GE could save money. All GE products are crap, this new version of Opal being no different, And good luck trying to get them to service what they sell, They are famous for their Customer-NO-Service. I am surprised that Amazon would even sell this kind of crap. The GE moto "GE-You can get better, but you can't pay more."

The product is great. The family loves the ice. It’s amazing. As for Best Buy, they are the worst run company in history. Buy this from anybody but them.

I’m on my 3rd machine in a year and a half. Was having issues saying that I needed to add water and the tank was full, was told by support to put my finger in reservoir and prime the pump, which had to be done on a daily basis. Now it’s saying that it’s making ice but no ice is coming out. I’ve contacted support and descaled it for 18 hours, it’s back to doing the same thing…no ice. I’m sure I’m past the crappy warranty so I’ll just be stuck with a $650 ice maker that doesn’t make ice. Fix this issue GE and make it right for all of the people who spent a boat load of money on this product!! Maybe we should all ban together and start a class action lawsuit, everyone seems to be having the same issues with these junk machines.

This ice machine didn’t last more then two years .. keeps running into a defrosting issue and won’t make ice … support was no help and the videos I did find on cleaning on YouTube didn’t work .. very disappointing for a $600 machine

Was great when we first got it but after a few months it’s started making noise then it stopped working all together

havent had long enough to give an exceiiant rating

This is about Best Buy's warranty. Beware. I bought the 4 year warranty as the employee told me the reason to get it was if I had any problems, I could just bring the machine in and swap it out and wouldn't have to wait on a machine being repaired. Two and half years into the warranty, I have an issue. Tried to resolve it on my own, finally resolved to taking the machine in....only to be told...they have to send it off to get repaired. So now I've been without ice for a week trying to fix it myself, and now I have a wait another 1.5 weeks for Best Buy to check it out. Buyer beware, I would think twice about purchasing this at Best Buy if you want a warranty and to work with people who keep their word.

This is my second Ge ice machine. I absolutely loved my first one so I knew I wanted another one. Since day one it has been loud,does not always work properly by not takes water from the tank but from the reservoir.Makes a horrible screaching noise at times.

I looked at a lot of reviews and was nervous about buying this ice maker. Unfortunately all my concerns were realized. I’m very glad I bought it from Best Buy. In looking at the reviews I decided I needed to buy the extended warranty. It looked to me that the new unit was actually a factory refurbished model. The side water tank had deep scratches presumably from a return. Or GEs quality control was nonexistent. On the main unit there were scratches on the side where the external water tank would be placed. I followed all the setup instructions and it made ice for about an hour. After an hour it would no longer make ice. I turned it off and tried the next day, only water came out. So after two days I returned the ice machine to Best Buy for a full refund. One other point that I did not like was GEs careless use of my personal data. To use the Wi-Fi configuration you must agree to GE selling your data to third parties.

This worked great for the first few years. Bought on 12/21 and now as of 7/24 it no longer gets cold. Hoping to get a call back from customer service to fix. Will update after

I had this ice maker for just over two years and it's already broken and, according to GE customer service, unrepairable. I only use this the in the summer months, as I don't really drink iced beverages in the winter, so it worked for two summers only, like a total of six months. That's crazy for the $600 price tag. Another thing is, it constantly had black flecks in the ice. I'd clean regularily and would typically used filtered water. Once time I opened the side panel and the water resivour on the top was filled with what looked like mold. This was so hard to access and even harder to clean. I think this is a huge health hazard. I'm so disappointed because I loved this machine at first and it was so nice having the nugget ice. But with the experience I now have, I suggest you save yourself the money and don't get this.

I am surprised at all the great reviews I have had this for about 6 months and it started making noises and would not produce I’ve tried reaching out to Best Buy and G E well needless to say $600 in the garbage never again!!!

Do not buy! Less than 2 years old stopped working and GE will not assist or replace. Cleaning schedule and regimen followed as suggested.

Don’t waste your money. Have had two, first one sent back to be replaced within warranty limits and the second just died within a year. Expensive mistake to purchase this.

I want to say I have spent more hours trying to troubleshooot the machine than enjoy the device. I only used distilled water. I cleaned it every week and even had it exchanged. I wish it would have lasted longer for the price i paid. Now it’s just a machine sitting in the garage.