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Customer Ratings & Reviews

$429.00

Customer reviews

Rating 4.4 out of 5 stars with 3786 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are delighted by the Opal 2.0 ice maker's excellent ice quality and ease of use. Many appreciate the side tank and the convenient size, while some find the WiFi connectivity a useful feature. However, some customers have expressed concerns about the noise level, price, and cleaning process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 3,786 reviews
  • Pros mentioned:
    Ice quality, Side tank

    Rated 5 out of 5 stars

    Super quiet and amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing. The ice is smazing. It is super quiet. Makes tons of ice and tastes great. Let's me know when to clean it. So happy with my purchase and the extra water tank.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Kevin

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Every now and then, there is a squeek as it makes ice. But, overall fairly quiet. It was gift for my wife, but we all use that ice over the fridge ice. Produces plenty of ice...keeps up with a house of five!! Let's just hope it lasts to justify the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Fantastic ice maker!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my favorite kitchen appliance next to my coffee maker! Love the size of ice and how fast it makes. It has WiFi so I can control when I want to turn it on/off even has a schedule you can put it on! Great feature is that it will recycle the water that melts from ice to make more!

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    This is the Good Ice maker!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the one! If you want “good ice” like from sonic, this is the maker. Attractive for countertops, makes enough ice for 2 easily. I had read reviews that it was loud, it’s not that loud. Fill the tank and let it go! Saves me trips to sonic for bags and wife is overjoyed!

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    GE Opal Icemaker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes ice quickly, a little noisy, does not always draw water from the side tank. The ice bin is a little flimsy but it serves its purpose. Definitely nice to have the extra ice when entertaining. Decent for production for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Ice quality

    Rated 5 out of 5 stars

    Loving my ice maker!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always wanted a nugget ice maker. This year I splurged and got one. I do not regret my decision. It is so great to have this type of ice readily available any time. After trying the ice, 3 of my friends/family members have purchased their own machines. The machine is easy to use and maintain.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Cleaning

    Rated 4 out of 5 stars

    The good ice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product can be a little finicking and requires cleaning and maintenance can be a little much but if you are a ice cruncher it is so worth it.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello- This is an excellent model that is a "must have" when you are an "ice cruncher". If the water well is filled to the upper fill line and no ice is being produced, please perform this simple test: 1. Please start the Opal and switch to cleaning mode. Don't forget to detach the side tank. 2. Remove the screen/filter at the bottom corner of the reservoir, exposing the small white rubber inlet used for water circulation. 3. Make certain that the Opal is not connected to the phone app and that the water well is filled to the upper fill line with distilled water. 4. Remove the ice bin and press the button to see if the Opal pumps water. This could take up to 5 minutes to start. 5. Plug the small inlet with your finger for 10-15 seconds to create a vacuum within the pump/circulation system. 6. Release the plug and wait a minute or until you see water movement. 7. If you do not see a change, you may want to repeat these steps a couple of times. Note: If you see water movement, please switch to ice mode and run for 30 minutes. **You may also need to prime your pump so try using a Turkey Baster/Injector and gently fill the hose that doesn't go to the side tank with water, and then restart the machine. If you continue to have issues, please reach out to OnPoint directly by calling 1-866-907-6718, M-F 8-8 EST. We are glad that you feel the Good Ice is worth it! If you have any questions, please let us know. We are here to help! Joyce@GEA GE_Appliances

  • Pros mentioned:
    Ice quality, Side tank

    Rated 5 out of 5 stars

    Sonic Ice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the BEST icemaker! I decided to buy this one, because the previous one that I owned did not have the side tank and could not keep enough ice for everyone in my house.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Coolest gadget on the market

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    Best Buy Employee
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] This is the greatest Father's Day gift ever. I have always said, "if i win the lottery, I won't go out and immediately buy a new vehicle, house, yacht...etc. My first purchase will be an ice maker that makes hospital-like ice" This is it. The perfect size & thickness of hospital or Sonic ice. Surprisingly, it keeps pace with a fairly large group using it. I have seen it keep up with the "ice demands" of 12 adults here eating Sunday lunch. The reservoir holds approx. 3/4 gallon of water and it takes a day and a half to two days to go through the water in the tank requiring refill. Ours runs 24/7 and have had zero issues with it. Like I said, this is/was the greatest Father's Day gift ever!!

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality, Side tank

    Rated 5 out of 5 stars

    I Love Ice!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the best ice make you can buy. I didn't how much I would use ice if it was readily available. Only buy this product if you get it with the water tank on the side of it. Otherwise you will be refilling the machine too often.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Good day,

      Thanks so much for reviewing this awesome product. This ice maker has become one of our most beloved items! Now you get to enjoy incredible nugget ice anytime you want. Thanks for being part of the GEA family! Mike@GEA GE_Appliances

  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    GE Opal 2.0 ice maker

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this but the only problem is that once you buy it Best Buy has nothing to do with it after the 15 or 30 days of it . I bought it and after barely 4 months it started making a really loud noise. Best Buy told me I had to call GE ( not a problem because I do understand). The problem lies with GE Opal . Living in Alaska you will have to pay for shipping $110. Not cool at all and they only sent the ice maker and not the water tank . They told me to throw the old one away and did not make their self very clear .

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Best ice maker on the market

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are addicted to this ice maker. My son teased me at first until he tried the ice. Now we fight over it. We use this constantly since we purchased. The only thing that scares me is it sounds really loud as if it’s going to die. Please do t ever die on us.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Greetings,

      The ice is certainly worth fighting over =). We're so happy to hear that you and your son love this ice maker. There's no doubt that this will last you quite a long time. Thanks for keeping in touch. Mike@GEA GE_Appliances

  • Pros mentioned:
    Ice quality, Size

    Rated 5 out of 5 stars

    GR profile icemaker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GE profile ice maker is quiet, quick and very efficient. It makes small cubes which is great for drinks or even for cold water when you add a lime. Very nice flavor. It does not take up much room and delivers good volume for the size. We like it!

    I would recommend this to a friend
  • Pros mentioned:
    Side tank

    Rated 5 out of 5 stars

    About as close to Sonic ice as you can get

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I'm really enjoying this machine. I appreciate the fact that I can use filtered water and not necessarily tap water. It was somewhat of an impulse buy, but everybody is so glad that I did. It does make the drinks a little more enjoyable. This type of ice takes much longer to melt than your typical cubes. I know there were more than an average number of complaints about them lifespan of this machine. For that reason I purchased the extended plan just in case. But so far I haven't had any problems. It takes about 3 16 oz bottles of water to fill up the main reservoir which will create about two and a half buckets of ice. There is a version of the machine without the water tank. If you're a family of three or four, definitely get the water tank version. But if it's just you, the less expensive non side tank version will likely suffice.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good not Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had for 2 years just out of warranty, Compressor housing broke. Needs a longer warranty. Recommend an in-line filter for the water lines.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 4 out of 5 stars

    You need to really want it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a lot of work. I truly love having pebble ice at home, so it’s worth it. The cleaning cycle is time consuming. I use distilled water to cut down on the descaling cycles. I don’t have any problems with noises like some other reviews. It’s just time consuming to keep up with it. I also don’t love that you can’t keep ice in it. It turns off and melts, so I put any ice I don’t use in a stasher bag in the freezer. I love the ice it makes, so it’s worth it. Also I cannot make the WiFi work.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hi - Thank you for sharing your experience with your ice maker. We appreciate your feedback and understand your points regarding the effort required to maintain it and the cleaning cycle. It's great to hear that you enjoy having pebble ice at home and find it worth the effort. Regarding the Wi-Fi connectivity, if you're experiencing difficulties, we recommend contacting Opal Support at 1-866-907-6718. They can provide specific guidance to help you troubleshoot the issue and get the Wi-Fi feature working. All our best. -Kacie@GEAppliances GE_Appliances

  • Pros mentioned:
    Ease of use, Ice quality
    Cons mentioned:
    Cleaning

    Rated 2 out of 5 stars

    Not quite satisfied

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke before one year, replacement broke after 4 months. Ice was amazing and easy. Cleaning took some time but was fine. Loved having this ice maker, hated not having it when it stopped working to soon… not worth the price… there are others out there for less, I thought spending this would mean better quality.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello there - We're terribly sorry to hear that you've had this experience with both your ice makers. This is not the experience we want for you, and we do share and understand your disappointment in this matter. We strongly encourage you to contact Opal through their support line at 1-866-907-6718. They will best be able to get this fixed. We wish you all the best and we're here if you need us. -Kacie@GEAppliances GE_Appliances

  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Opal Ice.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for a Christmas gift for my wife. Some of the reviews say it is a little noisy, but it has a compressor so its gonna make a little noise. Its not as bad as people say. The ice is fantastic and my Wife says it is probably the best gift I have ever gotten her.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Ice quality

    Rated 4 out of 5 stars

    Ice Ice Baby

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has done its job well. It produces the ice very quickly. Easy to use and set up.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We're so glad to hear your Opal is working well for you, and you've found it to be easy to set up and use. We're confident the unit will continue to provide quality ice for you for a long time to come - enjoy! GE_Appliances

  • Pros mentioned:
    Ice quality

    Rated 4 out of 5 stars

    Get warranty! But I love it!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this ice machine! I love the nugget ice. The noise it makes is nothing big or disturbing. I’ve had this for almost 2 years and I just had to take it in because it stopped functioning correctly. My suggestion is for you to buy warranty! Either way I would purchase it again. Highly recommend but because it’s a big purchase I would buy the longest warranty available.

    I would recommend this to a friend