Customer Ratings & Reviews

The opal ice maker is expensive but it does give you delicious chewable ice that is about 1cm square. The nuggets are delicious. I do wish you could hook up directly to a water line instead of continually filling up the side tank. Setup is easy and very straight forward. Go on YouTube and you can find a video that provides 3D print files to allow you to setup a water line directly to the unit. The ice stays for a long time until you make a few cocktails.I do like that it is somewhat portable although it’s large to some. Fits on the countertop great and matches my matte gray cabinets.

I love it! It works great easy to clean and keeps full!

Best nuggett ice machine hands down. Love the wifi option! I can turn it on ad we return home from a short trip. So convenient! Add in that it's so much quieter than our last ice machine. You cannot go wrong.

This product has worked well for me for the past 6 years would recommend getting the warranty. Best buy always treats the customers right I will only buy products from them!!

Much improved over the 1.0 version we had.. i loved it until i hated it. So far this one seems well built and i love the side tank for refills. Made ice quick, and of course we LOVE this ice... so giving Opal one more chance!

Love it! My kids eat the ice all day long. Only complaint would be that when it’s making the ice, which is almost all the time it can get a little noisy.

This ice maker is a great compliment to regular freezer made ice cubes. It makes ice instantly at a pretty rapid pace. I wouldn't use it as my main ice maker since my family uses a lot of ice. It fits perfectly on my countertop under my cabinets.

It is wonderful. The ice is very good, and we all love it. It is quiet and easy to use. Although on the higher end cost wise, it is well worth it.

Fantastic purchase. Love having constant ice. Great Product

This is the second Opal we have owned. The ice is great nugget ice. Ice is made fast enough for a standard family or small gatherings. With the attached reserve tank it needs to be refilled about once a day or less. Absorbs the flavor of drinks well and easy to chew.

This is our second opal, but the first 2.0. We loved our first one and tried a different brand when our first wore out. We thought we would try an opal again, however, I miss being able to hook it up directly to the 1/4" line I had plumbed in. It works well for making ice but requires pretty frequent filling.

We love this and use it daily! It'll make an odd noise when it needs a cleaning.

Amaizng ice so easy but it does make super loud nosies once a day to defrost. Also it squeels. But ice is amazing

This is definitely a game changer; definitely not a need, but something that instantly became part of our daily routine. We have a refrigerator with an ice maker, but this ice changes the game completely, it's fun to eat and everyone uses it several times a day. The installation process was very easy, it does take quite a bit of space on your counter, so keep that in mind. And although some reviews mentioned this is loud, we have found that is a lot quieter than our refrigerator or the dish washer.

This is the best ice machine ever. Makes ice in a timely manner. Easy to use and easy to clean.

I have seen many negative reviews between multiple websites, however, I have had no issues with my machine. I ONLY use purified water in it, and only clean it every 5-6 weeks. It has been running like a charm since November 2020. I think the key is to NOT use tap water. By using purified water, which we have at home in the 5-gallon bottles, it keeps the machine cleaner. It would be nice if the app allowed you more control over the device, like make ice for the next hour(You have to set a schedule to make that happen). Otherwise, no issues. I do go through a lot of purified water when I clean it, but it is worth it since I use this machine several times a day. The ice is the best!

Ordering Opal number three. No other countertop ice maker compares. BUY the warranty! The first time I bought this unit I saw multiple reviews noting something will fail within a couple of years and that's what has happened. I starting using distilled water in unit 2, apparently that didn't help but it's made the cleaning much easier.

Makes ice fairly quickly, no problems with it at all. It does have a small noise while it’s making noise, not very noticeable. But that’s expected. A little on the pricey side but it is very high quality appliance.

Love the ice that this produces, and the side tank makes it easier to keep making ice longer.

Got this for our mom for her birthday she was so excited to get a chick fil a/ good ice maker! Super easy to clean and assemble. Love that it reuses the melted ice to make new ice! Everyone in the family is benefiting from this gift! Would definitely recommend buying!