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Customer Ratings & Reviews

$429.00

Customer reviews

Rating 4.4 out of 5 stars with 3786 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are delighted by the Opal 2.0 ice maker's excellent ice quality and ease of use. Many appreciate the side tank and the convenient size, while some find the WiFi connectivity a useful feature. However, some customers have expressed concerns about the noise level, price, and cleaning process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 3,786 reviews
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Great, just heavy on the wallet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t entirely understand why this type of ice machine costs so much, but generally speaking it is life changing to own. I have not attached the extra piece that stores more water as the main reservoir holds a lot of water. I think if I did it again I would save the money and not bother. Also, be sure to measure before you purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Ice quality

    Rated 5 out of 5 stars

    Ice, Ice, Baby!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! I love the sleek and modern look of this ice maker. It matches everything in the kitchen and produces those perfect nuggets. It’s pretty quiet and makes new ice fairly quickly. Lastly, it’s super user-friendly!

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    The best ice maker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gadget is really good in providing ice nuggets as our refrigerator icemaker quit on us.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Ice quality

    Rated 5 out of 5 stars

    Great Ice Maker

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine, produces great ice, simple and practical. Recommend using spring water to make your ice, it enhances the taste and keeps the machine clean.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello- thank you for your feedback! We appreciate you being a valued GEA customer and are happy that you are impressed with your new Opal icemaker. We hope you continue to enjoy it and the famous nugget ice for many years. If there is anything we can help with in the future, please let us know. Sincerely- Dianna@GEA GE_Appliances

  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Cleaning, Noise level

    Rated 2 out of 5 stars

    Too much maintenance and noisy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned it. Yes it makes great ice however there is a 10+ step process to clean it every week so it doesn't build up mildew. I do not need anymore maintenance in my life. It constantly runs so have it stored where you can't hear it. Other than that, it would have been a keeper

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Cleaning

    Rated 4 out of 5 stars

    Sonic ice

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes amazing ice, wife loves it. Only complaint, it needs to be cleaned often if not used as much

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello. We’re so glad to hear your family is loving the Opal, and the quality ice it produces! We’re confident it will continue to provide great ice for you for a long time to come. We do regret that you’re not fully satisfied with the cleaning requirements. In general, we recommend sanitizing the unit once a week and descaling it about every two to three weeks, to ensure optimum quality. More details about care and cleaning are available starting on page 7 of the manual, which you can view on our GE Appliances website when you look up the model number and go to the product page. Your feedback regarding cleaning will be shared with our team. We hope this helps, and we’re always glad to assist if you have any other concerns. Best wishes! -Sarah@GEA GE_Appliances

  • Pros mentioned:
    Ice quality, Side tank

    Rated 5 out of 5 stars

    Sales manager

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! The side tank is a must. Overall a bit pricey. I use filtered water and it makes great ice in short time and keeps up with my family.

    I would recommend this to a friend
  • Cons mentioned:
    Cleaning, Noise level

    Rated 3 out of 5 stars

    Loved it but sadly returned it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I loved this ice maker and the nugget ice is the best!!! But there are flaws with this machine. First it is sooo loud. Making the ice is loud. Other times the defrost mode makes the machine scream/squeak so loudly. Also this machine needs to be cleaned out on a regular basis per the instructions. This includes draining it and cleaning with bleach. I wanted to love it but had to return it. I hope they improve the technology or offer nugget ice in refrigerators. For now it’s back to Chick-fil-A

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 4 out of 5 stars

    OPAL NUGGET 2.0 IS PERFECT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this nugget ice maker after the ice maker in my fridge no longer worked. I was sick of buying ice and needed a solution. I am an ice chewers so nugget ice made the beat sense as less impactful on teeth. the ice make is easy to use and makes ice quickly. I turn it on after work and trum off before I go to bed. I put the surplus ice in a freezer bin to use when needed. I am very happy with the ice maker. No issues but wish the container kept the ice frozen so would not need to put excess in freezer.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    Dont bother

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our third nugget ice maker from GE. The only reason we keep choosing this one is because of our best buy total tech coverage. We have no choice but to keep dealing with the dreaded grinding noise every 6 months or so. This noise happens regardless of how much upkeep you do on your machine. We've contacted GE themselves to see if they would just send us the parts to fix the item ourselves. GE requested a video of the machine making said grinding noise and we never heard from them again. Would I bother getting this machine again if i had a choice of replacing it with anything else? No. It makes the nugget ice you want but wont last very long. Wouldnt buy at almost 600.00 retail either.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Oh my. This is certainly not the experience we want you to have with your ice maker. We strongly encourage you to contact Opal directly at 1-866-907-6718. They will best be able to assist you in this matter. We appreciate you bringing this to our attention. GE_Appliances

  • Pros mentioned:
    Ease of use, Ice quality

    Rated 5 out of 5 stars

    First Class Ice Maker

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, love, love my chic ice maker. Easy to use and makes nice soft ice chips. Great for parties and every day use.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Opal ice maker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ice maker is amazing and it keeps up with 5 adults. Some reviews state that it is noisy, but honestly, it doesn't bother us when the TV is on. I would definitely recommend this one! Easy set up and easy to fill water reservoir.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    great ice maker with great app - GET 2.0!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little ice maker and no cold water line hook-up! But it is a little expensive. AND the latest version 2.0 - not sold on Amazon - added wifi so programming it was a breeze. Now it is only on when we need it.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 4 out of 5 stars

    Great ice; machine failed before warranty ended

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IceMaker worked great, until it didn't - stopped making ice, and started making large noises after about 10 mos. Good news: It was still under warranty. Bad news: I've been dealing with OnPoint Support (Opal's support and service warranty provided) to get a replacement unit shipped for more than 2 months, and though they've agreed to replace (exchange) it, they haven't yet been able to get it shipped. Terribly frustrating. Had it not bee for this very poor support experience, I could have rated the machine a 5 - if you like this shape of ice, it's the best!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Ice quality

    Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It makes the best ice. Easy to use. We use it everyday.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Ice quality

    Rated 5 out of 5 stars

    Definitely recommend

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the Sonic ice! Easy to clean! Just add water. Makes ice quickly and quietly

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Ice quality

    Rated 4 out of 5 stars

    GooD Ice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great additional Ice maker. The Nuggert ice is great with any drink and even by itself. Machine is easy to use.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hey there,

      Thanks so much for reviewing this incredible ice maker! This ice maker is definitely a popular item to have and we're glad you're enjoying it. We know you'll be enjoying the delicious nugget ice for a long time. Let us know if there's anything you need. All the best! Mike@GEA GE_Appliances

  • Pros mentioned:
    Ice quality, Side tank

    Rated 5 out of 5 stars

    Best purchase ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this ice maker. It is perfect. I’ve had it for several months and I have nothing bad to say about it. Buy the one with the side tank, it’s worth it 100%

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great, but loud.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes great ice, fairly quickly - faster than our fridge, but its noisier than we expected. the defrosting stage is annoyingly loud and apparently not in error.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Love that (sonic)pellet ice!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife wanted this ice maker after her sister received one for Christmas. Finally pulled the trigger and picked it up for her. We drink a ton of water and love the pellet ice. It starts making ice in about 10 minutes and within an hour you’ve got plenty of ice for several peoples drinks. The only drawback is that The ice starts melting immediately in the bottom of the ice bin. It has a drain that lets the melted ice water drip back into the water reserve. It makes ice faster than it melts and will quickly fill up the ice bin. When you transfer the ice to the freezer it will turn into an ice brick, so it’s not ideal for trying to make a lot of ice for a party or event…

    I would recommend this to a friend