Customer Ratings & Reviews
- Model:
- XPIO13BCBT
- SKU:
- 10736194
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the Opal 2.0 ice maker's excellent ice quality and ease of use. Many appreciate the side tank and the convenient size, while some find the WiFi connectivity a useful feature. However, some customers have expressed concerns about the noise level, price, and cleaning process.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ice qualityCons mentioned:Noise level
ICE Please!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Only issue is the sound when its making ice. Over time you get used to it, but can be a bit annoying at first! But, overall a great product.
I would recommend this to a friend - Pros mentioned:Ease of useCons mentioned:Price
Ice machine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and the ice taste amazing. I wasn’t sure at first because of the price but overall my family loves it. Could be a little cheaper.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- thank you for your feedback! We appreciate you being a valued GEA customer and are happy that you are impressed with your new Opal icemaker. We hope you continue to enjoy it and the famous nugget ice for many years. If there is anything we can help with in the future, please let us know. Sincerely- Dianna@GEA
- Pros mentioned:Ease of use, Ice quality
Amazing product!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this thing! So easy to use and get the amazing nugget ice, easy to clean and not that loud when making ice.
I would recommend this to a friend - Pros mentioned:Ice quality
The best ice
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I even tried a $4000 commercial follet ice maker and it doesnt compare to the soft chewable ice the opal makes. Get the warranty, even using water that goes through a whole house filter and then a reverse osmosis and thennn my refrigerator filter…i still got enough buildup to need the warranty replacemet about every year. But best buys warranty process makes it easy. I get a gc to buy a new one and the net cost for me is the cost of the warranty each year since the gc doesnt cover the cost of a warranty on the new unit i buy each time
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for your feedback! We appreciate you being a valued GEA customer and are happy that you are impressed with your new Opal icemaker. We hope you continue to enjoy it and the famous nugget ice for many years. We will also pass your feedback about the buildup to our engineers and design teams so that they may look into this further and make any changes or updates on future builds, so we appreciate you bringing that to our attention. If there is anything we can help with in the future, please let us know. Sincerely- Dianna@GEA
- Pros mentioned:Ice quality, Side tank
For the Ice Lover
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the ice. Although it was a little pricy, it was easy to set up and had ice on 20 minutes. The extra side tank was worth it as i eat ice all day long.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for contacting us with your feedback. We are so glad to hear that you are happy with your icemaker. Your review means a lot to us and lets us know we are on the right track of providing convenient and easy to use products like this icemaker. We appreciate you being a valued GE Appliances customer. If there is anything else we can help with please let us know. Sincerely- Dianna@GEA
- Pros mentioned:Ice qualityCons mentioned:Noise level
Fluffy ice!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice was great when fresh. The machine itself was super loud and very hot. My aunt has one without the issues my unit had. I feel like mine may have been a returned unit and/or just a fluke. Her unit works well and always has fluffy ice. It's a treat we looked forward to when we visited her and decided to get our own.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - We're so glad to hear how much you're enjoying the ice! Some noises are normal operating sounds. Please review page 13 of the owner's manual for a description of the sounds you should expect to hear. Also, make sure the ice maker is installed in a well-ventilated area with an ambient temperature between 55°F and 90°F. Do not place the machine near heat sources such has ovens or cooktops. We hope this information is helpful. Thanks for being part of the Profile family. Warm regards. -Don@GEA
- Pros mentioned:Ice quality
Great countertop ice maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love this ice maker, fast and great crunchy ice. I have had it about a year. I clean it every month. The ice does melt faster than a large cube.
I would recommend this to a friend - Pros mentioned:Ice qualityCons mentioned:Noise level
Hot and noisy but worth it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love my new ice machine. Only negatives is that it’s very noisy and produces a lot of heat but the ice is perfect!!
I would recommend this to a friend - Pros mentioned:Ease of use, Ice quality
“Good ice” ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been looking for an ice maker that makes the “good” ice & I finally found it in the ice maker. It is easy to use & makes all of the ice that I need without even using the reserve tank. I highly recommend it.
I would recommend this to a friend - Pros mentioned:Ease of use, Ice quality
Ice maker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it a lot makes eyes right away easy to clean holds the ice well no need to remove it from the bin has an app to set schedule when to make ice or to stop making ice. The app is a little buggy but still works
I would recommend this to a friend - Pros mentioned:Ice quality
The best nugget ice EVER
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do you love the sonic nugget ice? This is even better. I love this machine. My first one lasted almost 5 years but luckily I bought the extra warranty and Bestbuy just gave me another when it quit. Would still but it again even tho that happened.
I would recommend this to a friendBrand response from GE Answers
Posted .We're so pleased to hear how much you love your ice maker! The side tank is a great addition that helps reduce how many times you have to refill the ice machine. We appreciate you taking the time to share your insight! -Don@GEAppliances
- Pros mentioned:Ice qualityCons mentioned:Noise level
Happy I got it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.makes alot of ice and I like the cube size, I like it alot only wish it was not so loud
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for contacting us with your feedback. We are so glad to hear that you are enjoying your new Opal icemaker and the famous nugget ice it makes. Your review means a lot to us and we will definitely send your feedback about the noise on the unit to our engineers and design teams so that they may look into this further for any changes or improvements on future builds. So we really appreciate you bringing that to our attention. If we can assist with anything in the future please let us know. All the best! Dianna@GEA
- Cons mentioned:Noise level, Price
High Price but Good Ice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is no better ice! A little noisy and definitely pricey or it would get 5 stars. Highly recommend if you can stomach the price.
I would recommend this to a friend - Pros mentioned:Ice quality, Size
No more buying bags and then breaking them down!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my Mom because she LOVES ice and especially the nugget ice. She raves about it and says it was the best gift we could buy her! It fits on her countertop nicely and doesn’t require a water line.
I would recommend this to a friend Ice Queen
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my water to be SUPER cold so I’m always getting ice by the bags. I was done with buying bags and told my husband that we’re probably spending about the same amount with all the bags we’ve bought! I had a little ice maker but it couldn’t keep up with my ice intake :) So we went to Best Buy to look for one. As soon as I walked in, I saw this beauty and said yep, she’s coming home with me!! I’ve had her for over a year now and she’s paid for herself numerous times. IF YOU LOVE ICE AS MUCH AS I DO, GET THIS ICE MAKER! This was best investment that I ever purchased! The WiFi and the app to let you know when to clean it, or to add more water is so convenient. Y'all get one, especially if you love that Sonic ice!
I would recommend this to a friend- Pros mentioned:Overall performance
Worked for me.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was worried about older reviews but had and use daily over a year now and no complaints.
I would recommend this to a friend - Pros mentioned:Ice quality
GE Opal Nugget Ice Maker 2.0
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this ice maker. This is the 2nd purchase. It is rather expensive for the issues that you will encounter though. I have had to exchange this one twice in the first 2 weeks. One leaked the other was making loud noise. The one I have now is working great. Make sure to keep filtered water going through it not straight tap and it will last for years. Otherwise plan on it having issues within a year.
I would recommend this to a friend - Pros mentioned:Ice quality, Overall performanceCons mentioned:Noise level
Disappointing
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We loved this item at first. The ice was great, and it worked really well until it didn't. After about 8 months of ownership, it started making horrible squeaking noises. We watched some YouTube videos and tried to fix it to no avail. Still loudly squeaking. Not worth over $500 for only 8 months.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for reaching out and bringing this to our attention. We are sorry to hear that your unit is causing a squeaking noise concern. If may be that that your unit is going into defrost mose We have found that your Opal Ice Maker Dispenser will defrost when it is needed. When your Opal needs defrosting, it may start to squeak as ice begins to build up around the mechanisms. The defrost cycle is automatic and usually takes about 10 to 20 minutes. This is a normal operation. What is not normal is if your Opal Ice Maker Dispenser is going into Defrost mode too frequently, for example, every day, or goes into Defrost but there are no audible sounds indicating that the auger is frozen. If this happens, it is highly likely the air vents are blocked. If airflow is constricted, the machine will not produce ice normally. We would suggest reviewing the troubleshooting tips for this in your use and care guide from the website here (page 14)-https://content.syndigo.com/asset/6156244d-7fe1-4d30-bf7b-ce7ecd405b25/original.pdf. If you find that after troubleshooting, you are still experiencing the loud squeaking then please review the warranty details at the same link (page 19). Dianna@GE Profile
- Pros mentioned:Ice quality
Great machine - one squeaky issue.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the ice machine. Fantastic for our highly active home when the fridge's ice machine alone isn't enough volume to keep up. We have experienced one issue - one of the bearings in the machine has started to squeak/squeal. We are going through the exchange process to get a new one. Highly reccomend the machine, but would rather be honest about the performance issue after only 8 months of regular use.
I would recommend this to a friend Best ice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this! Worked for almost 2 years. Started screaming at us. Just replased under warranty. Definitely get warranty.
I would recommend this to a friend