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Customer Ratings & Reviews

Your price for this item is $429.00
The comparable value price is $599.99

Customer reviews

Rating 4.4 out of 5 stars with 3771 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers recognize the Opal 2.0 ice maker for its excellent ice quality and ease of use. The side tank and compact size are also appreciated features. However, some customers have concerns about the noise level, reliability, price, and cleaning process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 3,771 reviews
  • Pros mentioned:
    Side tank

    Rated 5 out of 5 stars

    Alright stop….

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have got this first, definitely get the tank though

    I would recommend this to a friend
  • Pros mentioned:
    Wifi

    Rated 5 out of 5 stars

    Buy this NOW!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a surprise for my wife...she LOVES good ice. We don't even use the ice from the fridge anymore because we always have great ice readily available. The built in WI-Fi feature is awesome for scheduling (if you don't want to run it constantly). Best gadget I've bought in a long time!

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    I love this ice machine.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Is a great little ice machine. I was first skeptical about buying it when my wife showed it to me. But once we hook it up we have been using it ever since. We have a ice machine on our refrigerator but we rarely use that now. It does cost a little bit of money but it is worth it. I did buy the two year warranty just in case it dies on me but so far it's been running like a champ.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Worth the Splurge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST ICE MAKER EVER!!!!! Seriously, I have bought a couple of icemakers before this one, and none even come close to this machine. The ice pellets are small and crunchy. This is definently for those people that love eating ice!! I use filtered water, and cleanse the parts weekly to avoid "Slime in the ice machine."

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Must have ice!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the nugget ice. Works great, cleaning takes some time but is worth it to have fresh tasting ice.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    Horrible Noise

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was good while it lasted. We loved having the nugget ice and the machine kept up with our needs until...it started making a horrible noise. It has been cleaned like the manual states to clean and we lost faith in keeping it plugged in when we are not home. It will be going back to Best Buy. Machine is less than two months old. I used filtered water with the optional filters. The search continues for another machine.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello- We appreciate you taking the time to contact us with your feedback. We apologize that your unit is not meeting expectations and understand that can be disappointing. If you find you are having trouble and the sounds are not the normal operating sounds you can contact our Opal support at 866-907-6718. We are confident they will be able to help. Let us know if you need anything else. Take care! Dianna@GEA GE_Appliances

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    The best ice maker

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s worth it. It’s the best on the market and makes the most amount of ice. Having the ice in miniature cubes makes the water or any beverage just taste better. I shut my fridge ice/water off, best choice anyone can make.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Good product!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does as advertised, makes great, chewable ice. Only had it for a week, but no complaints. I see some complaints about noise, but when it’s making ice, it’s no louder than someone turning pages in a book. I have not used the app, so can’t comment on that. Definitely recommend the model with the side tank, the internal tank is small.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Good but not Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this ice maker because it’s stylish and looks nice under the cabinets. It’s a great addition if you do use as much ice as I do. I do own one of this already in another house for about 4yrs and been working like a champ. However, I bought a new one for my new home and I had to return it TWICE within a month. First one started to have a strange and annoying noise like quirking while defrosting. (Returned). 2nd one start having a massive leak within 4 days. ( Returned) 3rd one is working well so far.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello- We are sorry to hear your first two units did not work out and that you are now on your third. We will use this to help us in the future work on any changes or improvements that need to be made so we appreciate you bringing this to our attention. We do hope that the third time is a charm and this new unit you have works great for you and your family for many years! If there is anything else we can help with in the future, please don't hesitate to reach out and let us know. Sincerely- Dianna@GEA GE_Appliances

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    The little ice machine that could.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMG love love this ice machine. We use it several times a day. I am so happy that we finally splurged and did it for us. If you have room in your kitchen it is so convenient. I would even build a small stand for it if i needed to. Thats how much I love it.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello- Thank you for taking the time to send us your feedback. We love that you are loving your new Opal Icemaker and that so far it has been a joy for you! We appreciate you being a valued GEA customer and if there is anything else we can help with in the future, please let us know. Sincerely-Dianna@GEA GE_Appliances

  • Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    Ice is amazing the product and service is wack

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes horrible noises every single body that bought says and the customer service for replacement or warranty during the warranty is ridiculous they tell you to record it and send them a video and they will get back to you on fixing it then ask for receipt after you’ve already registered it during purchase.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      The Opal Ice Maker is a complex device that combines electrical and mechanical components. These components power on at different times during the ice making cycle. Typically, when an Opal starts making noises it is an indication that it is due for a descaling and cleaning. We always recommend using distilled water if you aren't already. We are sorry to hear you've had an issue with your Opal and would like to look into this for you. Please reach out to us via a private message on GE Appliances social media like Facebook or X and include a copy of this review, your model and serial number, address, email and phone number. Thank you! Joyce@GEAppliances GE_Appliances

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this ice machine and use it every day the ice is perect bite size and great on every drink. Works as you would expect and have had no issue the only thing is the cleaning but you get used to it.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hi there - Thank you for sharing your positive experience with your ice maker! It's fantastic to hear that you find the ice machine amazing and that it fits perfectly in your daily routine. Having perfect bite-sized ice for all your drinks is undoubtedly a great addition to any kitchen. If you have any more comments or if there's anything else we can assist you with, please feel free to let us know. Enjoy your refreshing drinks! -Kacie@GEAppliances GE_Appliances

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Do my drinks taste better?

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nugget ice is the way to go… I think it makes my drinks taste better!

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Yes!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were not sure if we would love this, but we DO! It keeps the ice for long, recycles the water and makes ice quickly. We enjoy it daily!

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      What a great choice! We appreciate you taking the time to leave your review. We are happy to hear you are loving the new Opal icemaker unit and that it’s become a fast favorite in your home. Sure to be nice for those cold summer drinks too! GE_Appliances

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Making the “Good ice”

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ice produced is wonderful! It takes a little getting accustomed to connecting the tubes and filling with water without causing water to get onto the countertop. This is really an “operator issue” and not the ice maker. The ice produces fairly quickly and can be stored in freezer bags for later use if larger quantities are needed. We are really enjoying this premium ice maker.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    Ice is good, sound is so so awful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Presently, I am dealing with a high pitched squeal that drives me crazy. At other times, it makes a extremely loud flatulent noise that had me yelling at my kid it was so gross. It was just so authentic sounding lol. It does this a lot. The ice itself is great, but this noise is just driving me crazy. Probably returning it within the next few days (when my return option expires).

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello- We are sorry to hear you are having this issue with your Opal. We can understand your frustration and apologize for your inconvenience. The Opal Ice Maker is a complex device that combines electrical and mechanical components such as a compressor, pump, motors and fans to deliver perfect nugget ice. These components power on at different times during the ice making cycle. There will be some noise associated with the running of these components. These normal noises typically cease after 10 to 45 minutes within the ice making cycle. Hard surfaces like the floor, walls and countertops can amplify these sounds. A gurgle type sound can be heard when the refrigerant system shuts off, there may be a brief gurgle as the refrigerant stops flowing. When the unit first starts up, the gear motor can make a chugging noise. This noise should be considerably reduced after 15 to 20 minutes, once the Opal starts making ice. If you continue to have issues, please reach out to OnPoint directly by calling 1-866-907-6718, M-F 8-8 EST. If you have any questions, please reach out to us via a private mess on Facebook. We are happy to help! Joyce@Profile GE_Appliances

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Great ice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our GE Opal Ice Maker. We had a little issue but Best Buy replaced it quickly. We empty it probably twice a day.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Worth every PENNY!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been one of the best purchases I’ve ever made! I love Sonic Ice but hate having to buy the bags they sell because half the ice always gets ruined due to melting. I am an ice cruncher and this ice is so soft and crunchy that it is perfect for me! It makes ice very quickly and continues to make ice all day. I honestly don’t know why I didn’t buy this sooner!

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    That good ice

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Man it was a little pricey but man it makes some good ice

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    This is the one!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're looking for an maker that does Sonic/Wawa type small nugget ice, this is the one! It makes ice really quickly and even when powered off it will keep the ice in the maker cold at least overnight. I was skeptical about spending this type of money for an ice maker, but it has been the best purchase I have made in a long time. Absolutely reccomend it.

    I would recommend this to a friend