Customer Ratings & Reviews

Fantastic purchase. Love having constant ice. Great Product

I read a lot of reviews before purchasing this. I decided the smartest thing to do was to get the GSP plan and regularly maintain it. This is a pricey appliance. As much as a full blown refrigerator. It's not your set it and forget type of thing. That being said, know the water in your area and plan your maintenance around that. Buy the proper products needed to keep it clean. We haven't had any issues with it not filling the ice bucket to capacity. We downloaded the app, put the machine on a schedule and updated it. All app featured tech will need updates. Make sure you do your due diligence and then you can decide if it's a problem with the machine itself. It's a solid device. I would recommend.

After having a cheaper countertop ice machine, this is a significant upgrade! Much quieter, and the nugget ice is identical to what you might get at a restaurant or fast food (think Sonic).

Excellent product! Because of how hard the water is in my area, it does require frequent sanitizing and descaling. Other then that, I am real happy with this Ice Maker.

We love this ice machine sooo much! It makes the “good ice” we used to go to sonic or chick fil a to get this ice. Literally, we would go just to get the ice, but not anymore! You just have to make sure that you follow directions and keep it clean.

Love the ice this makes, but it is very loud. I put a sound meter on the counter beside it and it measured at 73 dB. It is loud to the point that it makes having a conversation in the kitchen difficult.

I love this ice maker. It is very expensive, but worth it. The ice works well and is made quickly. We haven't had any issues with it. The ice is the type that is safe to chew which makes our kids really happy.

Easy to set up and use. Makes ice at a good rate. We enjoy it

Literally makes the best ice makes it super fast and makes a decent quantity! I like to brag how I have sonic ice on demand!

Purchased this for my daughter & her family for Christmas. They absolutely love the nugget sized ice cubes that are made in this machine. Thus far, it is great! Would have given it 5 stars except for the ridiculous price.

Best investment ever so glad i purchased for myslef

Ice maker stopped working in 1.5 years. Warranty was for 1 year. Made great ice when it was working. Best Buy couldn't do anything for us either.

Ice maker was super easy to set up. Makes ice fairly quickly, just leaks a lot of water when you pull the ice bucket out.

Had this for a year or so now and still absolutely love it. No issues, always gives fresh ice made daily!! I’d definitely recommend this to anyone!!

If you want that sonic/chick fil A ice this is a must. So addicted to this that since getting it we only use this and stopped using our regular cubes. A definite purchase that is worth it.. but make sure to get the BB extended plan in case this investment goes down. Highly enjoy the nugget ice!!

Makes ice pretty fast. Its nice that I can stock pile it in the freezer to use for ice chests later as well. The only downside I see to this is the ice is still wet when it comes out of the machine. We have to put it in the freezer to get it ice cold.

Absolutely love our nugget ice maker. We have received so many complements when guest come over and they love the 'sonic ice'. Can't imagine life without it.

This ice maker is a permanent part of my family that’s how good it is, we have a household of 8 and it keeps up just make sure you put water in the tank. The Ice is so good that it can turn hot coffee cold and still last in the cup.

Lots of upkeep! Must clean weekly but the most amazing ice ever!! So much better support with Best Buy!!! Don’t buy anywhere else and ALWAYS buy the protection plan!!!

This machine works great but I could not for the life of me get the optional filter to work with my side tank. Other than that, great product. Wife approved!