Customer Ratings & Reviews
- Model:
- XPIO13BCBT
- SKU:
- 10736194
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the Opal 2.0 ice maker for its excellent ice quality and ease of use. The side tank and compact size are also appreciated features. However, some customers have concerns about the noise level, reliability, price, and cleaning process.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ice quality
Best ice Ever!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a true nugget ice maker. Its Chick-fil-A ice. Love this machine. Would recommend this to all my friends.
I would recommend this to a friend - Pros mentioned:Ice quality
Its a Great ice machine!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My kids love this ice machine, because it is well and my fridge ice does not work so i thought let’s buy this and i love this item! It makes the ice faster by putting water!
I would recommend this to a friend - Pros mentioned:Ice quality
After 6 weeks of use, I would definitely recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the Opal 2.0 Ice Maker!! I always have plenty of ice when I need it. I love the fact that the ice stays frozen for the most part and the tank on the side keeps the maker filled. The more ice you use, the more ice it makes.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for contacting us with your feedback. We are so glad to hear that you love your new Opal icemaker. Your review means a lot to us and lets us know we are on the right track to providing convenient and easy to use products like this icemaker. If there is anything else we can help with in the future, please let us know. Sincerely-Dianna@GEA
- Pros mentioned:Ice quality
Works as advertised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works an advertised and has been nice addition to our bar/wine room. Makes pellets at a very good rate so we don’t run out.
I would recommend this to a friendBrand response from GE Answers
Posted .We're happy to hear you're enjoying your Opal Icemaker. This is a wonderful unit that allows you to use "the good ice" in every drink made at home. We're confident this unit will continue to be an asset in your everyday life.
- Cons mentioned:Noise level, Reliability
Do not buy this. It will die within months.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this machine August 5, 2023. We had to replace it in January 2024 under warranty for the horrific screeching noise. Now, August 28, 2024, it has gone out again with a different issue. Because it is out of warranty, it’s not replaceable. We used distilled water only, as well. Absolutely not worth the money. There are posts all over the internet about this. It’s great until it’s not. And it is a product that just does not last.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for sharing your concerns as they are valued and welcome as we continually strive to improve the products and services we offer. We do have a couple of tips to share. Even when using distilled water in your Opal, it is essential you follow the instructions in the online Owner's Manual to descale and sanitize the ice maker on a regular basis. We strongly encourage you to provide a minimum of 3" of air clearance on all sides as well as the back of the unit and to periodically, use a handheld vacuum or an attachment on your vacuum cleaner to clean the vents on the sides or back of the unit. We understand your disappointment and hope we have the chance to restore your faith in our brand.
- Pros mentioned:Ice quality
Nice ice.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes awesome ice. Wish it had a water line hook up but its great if you dont mind filling the water container. The change filter notification showed after a week but i put filtered water in it from my fridge so i think it might be a flaw.
I would recommend this to a friend - Pros mentioned:Ice quality
Best ice
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ice maker and best ice bit if you let it run out of water the pump might go out after several times trying to run water or it gets moldy often
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for contacting us with your feedback. We are so glad to hear that you are enjoying your new Opal icemaker. Your review means a lot to us and we will definitely send your feedback about the pump and mold to our engineers and design teams so that they may look into this further for any changes or improvements on future builds. So we really appreciate you bringing that to our attention. We hope you continue to enjoy that famous nugget ice and if we can assist with anything in the future please let us know. All the best! Dianna@GEA
- Pros mentioned:Ice quality
Great Pellet Ice Machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this pellet ice machine- makes ice quickly and was easy to set up. It makes perfect ice! I’m in love with it!!
I would recommend this to a friendBrand response from GE Answers
Posted .What a great choice! We are happy to hear you are loving your new Opal icemaker unit and that it’s been working great in your home. We are sure that you will enjoy using this especially when making those nice cold drinks on the upcoming hot summer days!
- Pros mentioned:Ice quality
Worth the money!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best tasting ice. I had another counter ice machine that made the ice taste plastic and gross. This doesn’t do that. Even with some of it melting back into and remaking ice. I wish I would have gotten it sooner. No more runs to the gas station for the good ice.
I would recommend this to a friend - Pros mentioned:Ice quality
Ice Machine
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great. It works nicely. I just keep having ice to drink. I recommended. Love the texture of the ice.
I would recommend this to a friend - Pros mentioned:Ice quality, Side tank
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the pebble ice!! And the side tank is awesome.
I would recommend this to a friend - Cons mentioned:Cleaning
Great device but. ..
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sonic ice but the thing I don't like is the cleaning process. Too time consuming
I would recommend this to a friendBrand response from GE Answers
Posted .We’re glad you love the ice your Opal produces! Regarding the cleaning process, we do want to make maintenance of your Opal as simple and convenient as possible. If it might be helpful, we have details on care and cleaning on page 7 of the manual; if you’d like to view that, you can do so on our GE Appliances website when you look up the model number and go to the product page. Your feedback will be shared with our team for consideration, and we’re confident the Opal will serve your needs well for a long time to come.
- Pros mentioned:Ice qualityCons mentioned:Reliability
Poor mechanical quality DO NOT BUY
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To say i am not happy is an understatement. A $600 appliance that only makes ice for 1 person (1 to 2 glasses a day) does not last more than 2 years is beyond frustrating. I should have done more research, as everyone is stating they the unit stops working after 2 years. I love the ice, the reliability is a different story. Definately would not purchase again.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .This ice maker can produce up to 38 lbs. of ice in 24 hours. If your ice maker is not performing properly, please get in touch with Opal at 1-866-907-6718. They will best be able to assist you in this matter.
- Pros mentioned:Ease of use, Ice quality
Great ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker is easy to set up and makes ice quickly.
I would recommend this to a friend - Pros mentioned:Ice quality
Great Ice Machine!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome ice maker! The pellet ice is clean and produces very fast. One note is to clean the system once a month by using a descaler so that the pumps don't clog up or use ultra-filtered water.
I would recommend this to a friend - Pros mentioned:Ice quality
A must have!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase I have ever made from Best Buy! Machine is a favorite in my house so much so that I purchased one for my parents and my brother will be purchasing his own as well. Ice is the perfect size and an absolute must for anyone who loves ice! It is a little in the pricey side, but Worth every penny!
I would recommend this to a friend - Pros mentioned:Ease of use
Worth it!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit pricey but glad I got it. Easy to setup and use. Had for 2 years and still going strong.
I would recommend this to a friend - Pros mentioned:Ice quality
Great Nugget Ice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup was easy...After going through the cleaning process, filled the tank and had the first ice in 14 minutes. Ice is great. We also gained some space in our freezer since we dont use our ice maker any more. If you can afford this ice maker and like the nugget style ice then I recommend you go for it.
I would recommend this to a friend - Pros mentioned:Ice qualityCons mentioned:Noise level
Disappointing
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We loved this item at first. The ice was great, and it worked really well until it didn't. After about 8 months of ownership, it started making horrible squeaking noises. We watched some YouTube videos and tried to fix it to no avail. Still loudly squeaking. Not worth over $500 for only 8 months.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for reaching out and bringing this to our attention. We are sorry to hear that your unit is causing a squeaking noise concern. If may be that that your unit is going into defrost mose We have found that your Opal Ice Maker Dispenser will defrost when it is needed. When your Opal needs defrosting, it may start to squeak as ice begins to build up around the mechanisms. The defrost cycle is automatic and usually takes about 10 to 20 minutes. This is a normal operation. What is not normal is if your Opal Ice Maker Dispenser is going into Defrost mode too frequently, for example, every day, or goes into Defrost but there are no audible sounds indicating that the auger is frozen. If this happens, it is highly likely the air vents are blocked. If airflow is constricted, the machine will not produce ice normally. We would suggest reviewing the troubleshooting tips for this in your use and care guide from the website here (page 14)-https://content.syndigo.com/asset/6156244d-7fe1-4d30-bf7b-ce7ecd405b25/original.pdf. If you find that after troubleshooting, you are still experiencing the loud squeaking then please review the warranty details at the same link (page 19). Dianna@GE Profile
- Pros mentioned:Ice qualityCons mentioned:Noise level
Has flaws
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a must have item for people who love nugget ice but it does have some issues. Pros: -Looks nice -Has wifi/app to schedule ice making -Ice is soft and chewy -Has side tank Cons: -Can be loud when making ice -WiFi/App can be flaky and every couple of months it has to be reset and the schedule redone -Takes up a lot of counter space -Expensive One more thing to note, don't be dumb like I was and put the ice bin or side tank in the dishwasher because they can and will shrink and warp (don't ask me how I know :( ).
No, I would not recommend this to a friend