Customer Ratings & Reviews
- Model:
- XPIO13BCBT
- SKU:
- 10736194
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the Opal 2.0 ice maker for its excellent ice quality and ease of use. The side tank and compact size are also appreciated features. However, some customers have concerns about the noise level, reliability, price, and cleaning process.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ice quality
LOVE THIS ICE MAKER!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this ice maker. Have wanted this ice maker for 3 years, but so glad I waited for the newer version. The ice is amazing and will save so much money in the long run not having to continually buy bags of sonic ice. Setup was easy. Don’t hesitate to buy this machine.
I would recommend this to a friend - Pros mentioned:Size
Crunchy ice whenever I want? Yes please!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!! It's so quiet and doesn't take as much counter space as we originally assumed. Only time it's noisy is because the vibration of it making ice sometimes vibrates against the wall and it can be loud. Nudging it makes it stop.
I would recommend this to a friend - Pros mentioned:Ice quality
Amazing ice maker
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The entire family loves our ice machine! We are very pleased with the quality and overall product.
I would recommend this to a friend - Pros mentioned:Ice quality
The kids love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick ice maker, the only thing is we have to keep fill the water to keep the ice
I would recommend this to a friendBrand response from GE Answers
Posted .Hello there - Thank you for sharing your feedback on your new ice maker. We're delighted to hear that the kids love it and that it produces ice quickly. Regarding the need to refill the water, it's a common feature in portable ice makers. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help. Enjoy the ice-making convenience! -Kacie@GEAppliances
- Pros mentioned:Ease of use
Works Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works Great!!! Easy to clean and install. Ice in about 20 minutes after started!
I would recommend this to a friend - Pros mentioned:Ice quality
Nugget icemaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love it so far. It is very quiet and makes the best nugget ice.
I would recommend this to a friendBrand response from GE Answers
Posted .This is a wonderful unit that brings "the good ice" into every home. Begin enjoying your first batch of ice in 10 minutes or less, with 1.6 pounds of ice produced per hour! We're happy to hear you're enjoying your Opal and we're confident it'll continue to impress.
- Cons mentioned:Price
Works well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like it should, This unit is a bit too expensive but works well. If it last two years I will be sarisfied.Any other ice makers sold by best buy are junk had one and it lasted 3 months.
I would recommend this to a friend - Cons mentioned:Noise level
Love the ice!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this about a month now and LOVE it. Only issue we have had is about a week ago it started making a really loud engine type noise like something was trying to start. We emptied it and unplugged it overnight. Since then we haven't had any other issues.
I would recommend this to a friend - Pros mentioned:Ice quality
Awesome Machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive, but worth every penny. This machine has saved my summer, and has made me a hero amongst my family. Restaurant quality ice at home.
I would recommend this to a friend - Pros mentioned:Ice quality
Never out of ice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We upgraded to this icemaker when our other nugget icemaker went out. This icemaker keeps up with our 6 person family and makes the best ice.
I would recommend this to a friend - Cons mentioned:Noise level
Nice nugget ice maker!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice nugget ice maker- so far we have had no troubles with it- we did put in a room where we dont always go just because it is a little noisy but does work great! Just make sure and do the regular cleaning/maintenance on it!
I would recommend this to a friend - Pros mentioned:Ice quality
Great Icemaker
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great. Fresh ice ready at all times. Just don’t forget to buy the filter.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there - We're thrilled to hear you're enjoying your Opal Icemaker. This is a wonderful unit that brings "the good ice" into your home in a convenient way ensuring freshness with every beverage. We're confident this icemaker will continue to be an asset in your home. Thank you for choosing GE Appliances! Wishing you all the best. Julia@GEAppliances
- Pros mentioned:Ice quality
Ice Maker
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE this product! We run it all the time and enjoy the sonic ice. It’s hard to descale and clean, and doesn’t connect to a water line though. Not a deal breaker though… well worth it!
I would recommend this to a friend - Pros mentioned:Ice quality
Wonderful Ice Maker!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The folks at GE/Opal have done a great job in updating this ice maker. 100% better than the Opal 1.0 which was plagued with issues. I have been using this non-stop since purchasing and with the proper weekly cleaning, it is going strong!
I would recommend this to a friend - Pros mentioned:Ice quality
Ice Ice Baby!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife wanted this ice machine and I was skeptical about whether it would be worth the money. After using this for a month I am so happy that we purchased it. The ice is amazing! And the machine works great. Worth every penny. My dog love it too!
I would recommend this to a friend - Pros mentioned:Ice qualityCons mentioned:Noise level
GE OPAL banshee
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly. The ice is great but it randomly and regularly squeals like a banshee. Called GE support this morning and they told me to talk to Best Buy about their product. Needless to say I was shocked and will be calling Best Buy Monday probably just to be told to call GE about their product. …
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate you contacting us with your review and being a valued GEA customer. We are sorry that your new Opal icemaker is causing a noise concern and can understand your disappointment. We would suggest to get support for your Opal Ice Maker, you will want to call 866-907-6718. Our team should be able to help you out. If there is anything else you need in the future, please let us know. Sincerely- Dianna@GEA
- Pros mentioned:Ease of use
Go with 2.0!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my nugget I’ve machine! I’ve had it for over a year & don’t go a day without using it. Setup is super simple.
I would recommend this to a friend - Pros mentioned:Ice quality
The good ice!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves “the good ice” so I got her this and she loves it. Definitely go with this model with the side tank because pulling out the ice drawer to add water would be a drag.
I would recommend this to a friendBrand response from GE Answers
Posted .Greetings,
This is such a wonderful gift to give anyone! We're so pleased to hear that your wife has been enjoying this unit. The side tank is definitely a wonderful convenience to have. Thanks for being part of the GEA family. Have a wonderful day! Mike@GEA
Trash Product in a Pretty Shell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As a younger tech-savvy guy, I thought this high-end ice maker would be a great addition. Instead, I got a glorified paperweight with LEDs. Let’s start with the Wi-Fi setup it’s absolutely useless. I tried every trick in the book: resetting the machine, switching Wi-Fi bands, updating firmware, uninstalling/reinstalling the SmartHQ app. Still nothing. GE’s app is buggy garbage, and support just sends you generic copy paste replies. The design is flawed too. The lid is finicky, the sensors act up constantly, and the side tank is awkward to fill and doesn’t sit right. The noise level is higher than expected, and don’t even think about using it in a quiet kitchen or small apartmentit hums and clicks like it’s fighting demons inside. Reliability? Within the first week it started having random shutdowns. No error messages, no warningjust shuts off. Then the machine began acting like it’s full when it’s clearly not. Restarting it became a daily ritual. Not what I signed up for with a $600+ appliance. Bottom line: Don’t let the sleek look fool you. GE slapped a nice finish on a product that barely functions. The “smart” features are broken, the machine is temperamental, and for this price, I expected excellencenot endless headaches. I’m returning this overpriced boat anchor and advising everyone to look elsewhere. GE really fumbled hard with this one.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Given the issues you had with your Opal ice maker, we'd very much like to review your situation. If you still have the product, we encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers, and a copy of your review. -Vikki@GEAppliances
- Pros mentioned:Ice quality
Makes great ice, but light stopped working :(
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice that this machine makes is incredible. I drink 3x more water now as a result. Only downside is the light stopped working after 1 month
I would recommend this to a friendBrand response from GE Answers
Posted .Hello,
Thanks so much for sharing your views with us. We're so happy hearing how much you love the ice and that it's got you drinking more water! Our apologies for the light going out. You can contact Opal support at 1-866-907-6718, M-F 8-8 EST for information about your light. Hope you have a great day! Mike@GEA