Customer Ratings & Reviews

So far we are in love with it, the only problem is the phone app.

Love this thing! It is the only ice we use now! It really does make ice very similar to Sonic.

I love it , my hole family enjoys the ice , perfect addition to my bar !

Ice maker is well worth the money! I'm completely satisfied with my purchase. The ice maker is 5 star there was a small Shipping delay but it was the holiday season. I give my experience a 4.5 stars and look forward to doing more business with best buy.

Bought this as a gift for my daughter. Works off WiFi and makes great ice!

Definitely worth the price tag. Best ice ever!!!!!

The best ice maker EVER! Highly recommend this ice machine.

Wish I purchased sooner!! Perfect pellet or @sonic style” ice!

EXCELLENT Ice Maker!!!!! I would give it 6 stars if I could……

After owning for a year and a half I would not purchase or recommend this item again. Cleaning is very taxing although I made sure to clean frequently. I stopped using for one year (after craving a dwindled post iron infusions) and tried to clean and operate machine today. Machine will NOT enter a successful cleaning cycle. The building in the water line tubes is disgusting and even regular cleaning will leave buildup and there’s no way to fully remove tube to clean sufficiently. I strongly suggest looking for a simpler nugget ice make that allows for easy cleaning. While it worked, it was a nice machine for the most part. Even with regular cleaning the buildup is insane. Pictures included.

Best ice maker ever!!! Easy to set up. Make small ice.

The good ice still needs a larger water tank. Like the light on the ice

Buyer beware. I had my original unit for about 8 months then stopped working. After multiple calls with customer service they sent me a new one. Just over a year - this one doesn’t work. Yes I did the recommended cleaning. Ran through vinegar, bleach w water etc. I took it apart to check the hoses . Yikes! Btw even with the hoses cleaned. Still doesn’t work. While pebble is great - this machine is not. Especially for the price!

Best ice maker around. Great size ice my family loves its.

Had a fridgidaire that broke and company wouldnt replace within its 1 year warranty. Debated on this one for a bit becuase the price but I have no regrets. Buy this one for sure.

This product is amazing!! I can not say enough about it!

Today, is Christmas day. Unfortunately, this product was a Christmas present and is defective. I am extremely disappointed especially because this is a Christmas present and expensive. The water container has water residue, the top of the machine is open showing the wiring inside, the box arrived disheveled, and there was no directions. This product was bought new. I am incredibly disappointed and have never had this happen with Best Buy.

I purchased the Opal 2.0 in-store brand new and was really shocked and disappointed to discover that the box contained a large amount of MOLD (see photos). After lugging this heavy box home it’s a real pain to have to go back to the store to replace it which is ultimately what we did. But the story doesn’t end there, the store ended up opening 2 more boxes and they all contained mold at the bottom. After spending all that time and money we ultimately decided to just keep the one that had the least amount of mold and heavily sanitized it when we got home. Overall I don’t believe this unit is worth the $600, I think $400-$450 would be more reasonable. Aside from the mold issues, the higher cost of the Opal 2 is likely due to the added WiFi technology which to me is gimmicky for an ice maker and not truly functional. The only way to use the wifi technology is to download the poorly developed SmartHQ app (a cheap web-based app) which forces you to enter a ton of private info like your phone number, email, address, and DOB just to register. Since it’s web-based there is no secure login options like Apple sign-on, FaceTime authentication, or any other modern security methods. As for the product itself, it’s a lot bigger than I expected even though it still has the same 3 lb capacity as the cheaper Opal 1.0. It is a nice looking ice maker for sure and it’s very quiet, but there are decent looking nugget ice makers out there that are cheaper, have more holding capacity, and include actual beneficial features like automatic dispensing. If I had more time and patience to purchase any different unit I would gladly give another brand a try before hunkering down the $600 for this.

Love it!!! I use it everyday!! I love nugget ice!!

I bought this item in November but didn’t get around to installing it till February. It was working amazing for a few months then out of nowhere it started leaking. It leaks all the water added as soon as it is added. I am extremely disappointed I haven’t even finished paying it. It was amazing while it worked and now I have an expensive useless machine! In the image that’s where it is leaking from and the motor is right before doesn’t seem very safe! Safety concerns overload. It is disconnected now. But frustrated and annoyed and angry over this.