Customer Ratings & Reviews

I love this ice, but the little filter never stays put in the bottom and is constantly falling out. For something so pricey, I expect better.

I’m so in love with my ice machine!!! BEST ICE EVER

While the ice maker is great even awesome for the first year or year and a half, it starts getting an algae you just can’t keep clean until you take it completely apart using YouTube videos. It’s vile! Its putrid and you don’t even know about it direct from GE manuals or service, I just happen to find some reviews on keeping the algae at bay and found this info, otherwise we would still be using this with all the muck! The internal tubes are rock hard full of some kind of solids. You have to take them off and soak them until you can clean & drain them! Sickened from the thought we’ve been using this all the while it’s spitting out filth. Pics are of internal water tank full of ? and hoses with dry solid material that sends the water to make ice, very very difficult to clean at this stage.

Makes great ice; however I’m on my second machine w same problem. It makes horrendous noises from worn out bushing. This causes rubbing and metal shaving inside the auger. The shavings end up in the ice, turning the ice black.

This ice maker is amazing. Easy and makes ice quickly. Love love the nugget ice cubes. It fits perfectly on our counter.

Well. I wanted to love it. Contemplated returning it, but it’s staying. It doesn’t make as much ice as I thought it would. I bought it to have backup ice for frozen drinks. Looks like I can get two margaritaville pitchers from a full bin. It’s also always meetings so it’s generally wet ice and the ice patches, so the sensor thinks the bin is full and it’s not. Looks nice on the counter…it’s cute. It makes some extra ice, but not nearly as useful as I was hoping. Pictures: see ice pitched… it thinks it’s full. I shake it up and it’s a little more than 1/2 full.

It does make nugget ice, however when it was the initial clean it states to add a teaspoon of bleach and I cud never get rid of the bleach smell on my ice. So that took my appetite for the chewable ice. I made ice a few times and kept dumping it thinking I can get rid of the smell before I actually started putting the ice in my drinks but the smell stuck. Also after the ice is made. It just melt and start again I thought it would be insulted to stay ice for a while.

I think I got a lemon. I want to love it, I really do, but I’ve tried to troubleshoot it and can’t seem to find any reference to my particular issue. There were a couple dings on the back panel after unboxing, but I don’t believe that would cause the issue. I followed the directions for initial use. After the cleaning I filled it with water and “Making ice” lit up on the front. About 30 min in and 1/5 ice tray full, it goes In to “Defrost” mode and starts spilling water into the the ice tray through the cycle water outlet above it (reference picture). Not sure who had that genius idea, but flowing water and ice don’t agree and the ice produced commenced to melt and flow back into the water reservoir. So began the endless cycle of produce a little ice then melt it during defrost mode. Defrost mode consistently kicked in roughly every 20-30 min of producing ice. Gave it a test run of 6-7 hours while we were out of the house only to come home to an empty ice tray. After shelling out hundreds of dollars for this machine, again, I really do want to love it and will be seeing what Best Buy has to say. Luckily I spent the extra money on extended warranty. Would I recommend it, yes if it functioned properly. Again, think I just got a lemon.

stopped working after 45 days, started to make this loud terrible sound and went through all the trouble shooting only to call and make a claim with the warranty company outside best buy. They sent a "refurbished" machine that came covered in dust and grime and the best part is that it doesn't even work. I am now going 6 months with no ice machine and a "promise" that one is on it's way. Better off grabbing a bag of ice every week from the store. Best buy can't do anything to help at this point.

Love the ice! I use distilled water so I haven’t had any mechanical issues. BUT it is noisy

Love love this ice maker easy to set up and pretty easy to clean

This ice maker was great for the first year. Then it started making a terrible screeching sound and leaking water. We opened it up to clean it and it is covered in rust, corrosion and some sort of gray powdery substance in the white reservoir that feeds into the auger. This is a terrible design and we are sick to think the quality of ice our family has been exposed to. It is a miracle this didn’t catch on fire.

Purchased over a year ago. It’s quick, convenient and work the price. I like that I can control from cell when leaving home for periods of time.

I have had this for over a week and have loved everyday getting ice. I believe I have used more ice in the last 7 days than I did all year. Worth every dollar

My family loves it and is used on a daily since receiving shipment

Really like the unit. Ordered the black stainless steel but received the regular stainless steel. Too much of an inconvenience to return so i kept what was sent.

Love this ice maker, I have neen wanting one for a while but thought it was a bit pricey. Decided to take the plunge during black friday sale and it os worth every penny and them some

If I could give this zero stars I would. After reading mixed reviews for this item I pulled the trigger and purchased one of these units. Thank goodness for BestBuys 45 day return policy. The unit was a complete disappointment from day one. It is advertised that it will produce 1 pound/hour. This is a lie. It took about 24 hours to fill the 3 lb ice bin. The unit ran constantly and never would produce more than about 3 lbs every 24 hours. I figured the unit must be defective due to the lack of ice production and constantly going from “Making Ice” mode to “Defrost” mode. After about a week of listening to this thing constantly running and making a disappointing amount of ice I returned to the store and exchanged it. I do have to say thanks to the local BestBuy staff helping me exchange units. Once home I set up the new unit being sure to carefully follow the provided instructions. I went to bed that night with high expectations to wake up and find the 3 lb ice bin full of ice. Nope. Not even close. Just like the first unit I had the bin was less than 1/2 full after running over 10 hours. There was just enough ice to fill my mug before heading to work. Later that day I came home to find the ice maker less that half full again. Just enough to fill a single mug with ice for dinner. This half full, fill a mug, wait 12 hours to fill again then empty repeated for a month. I called GE told them the situation and that I was even using bottled water in the unit. They said making 1 lb of ice per hour is optimal for the unit and that it sounded like the unit was indeed working correctly. I finally got around to returning the second unit to the store a few days before the 45 day closing window ended. Again thanks to BestBuy for taking this piece of junk ice maker off of my hands. When I received the power bill for the full month that I had the GE Opal ice maker plugged in and running and it was a full 12 dollars higher than the previous and following months. After this experience I have to say it will be a cold day in …… before I purchase an appliance from GE. With a price of nearly 700$ I expected far far more than I got not once but TWICE.

Is the best purchase I’ve ever done everyone that sees it falls in love with it !!

Absolutely LOVE our Ice Machine. BEST investment!