Customer Ratings & Reviews
- Model:
- XPIO13BCBT
- SKU:
- 6408650
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the Opal 2.0 ice maker's excellent ice quality and ease of use. Many appreciate the side tank and the convenient size, while some find the WiFi connectivity a useful feature. However, some customers have expressed concerns about the noise level, price, and cleaning process.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ice qualityCons mentioned:Noise level
Not totally satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it produces ice as advertised, but with extremely loud squealing. I did purchase the protection plan so will likely return.
No, I would not recommend this to a friend Works as advertised
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have owned it for a few weeks, and it works just like it should. The app to make a schedule is a very nice feature. It does seem overpriced, but there are not a lot of options.
I would recommend this to a friendBrand response from GE Answers
Posted .We're happy to hear that your machine is working well. Your comments about the price are much appreciated as we are always looking for ways to improve our customer's experience. Let us know if you have any questions in the future. All the best.- Kianna@GEAppliances
Great ice machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this ice machine, the app needs a little work but overall very happy. It'll require a decent amount of maintenance as do all ice machines. Keep it clean and it'll keep your drinks cold for a long time.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you so much for taking the time to contact us with your feedback. We are so happy to hear that you are enjoying your purchase and we thank you for being a GE Appliances customer. As for the app, we appreciate you bringing that to our attention because we do use our customers feedback to help us improve in the future. We hope your icemaker continues to work out great for you. If you need anything else in the future, please let us know. Take care! Dianna@GEA
Ice marker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one I buy was bad I changed it and now it is working wait for it to continue like this even if for security I buy the 4 years warranty
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - We appreciate you taking the time to write about your ice maker. This is great feedback that we'll gladly share with our product team for review. Thanks for trusting GE to meet your needs. Best wishes. - Don@GEA
Loved it until we didn’t
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 6 months and the started leaking…
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you letting us know about the leaking issue that you're experiencing with your Opal ice maker. We recommend you take advantage of the one year warranty by contacting Opal support at: 1-866-907-6718, M-F 8-8 EST.
Great ice.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues with the first unit. Hopefully the second unit will last.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there - we're sorry to hear about the issues with your first ice maker and appreciate your patience. We're confident that the replacement unit will meet your expectations, delivering the great ice you enjoy. If you encounter any concerns, please don't hesitate to reach out to us anytime – we're here to help. Thank you for your understanding and have a wonderful day! Lauren@GEAppliances
Great ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ice maker is excellent. We bought this as a replacement for another brand Very easy to clean unlike the last obe we had. I will definitely recommend to my family and friends.
I would recommend this to a friendDangerous
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Avoid this at all costs! The machine requires intensive cleaning to even keep it working. Upon further inspection, the cleaning does nothing and puts your health at serious risk. We will be in contact with GE about this, this is very hazardous, and unacceptable. Do not put your family through this, it is not worth it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Rest assured, we take safety concerns very seriously. Please reach out to us via private message on Facebook or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review.
Nugget Ice Maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is surprising how long the ice stays in the tray before melting and remaking it. I have mine set to make ice in the morning and again right after I get off work. That way it doesn’t run all the time.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - thanks for taking the time to write a review. We’re happy to hear that you’re loving your new Opal Ice Maker and how long the fresh ice stays in the tray. It’s also great that you’ve figured out a system of scheduling fresh ice that’s ideal for your needs and maximizes efficiency! There’s no doubt you’ll continue enjoying this great ice for a long time. All the best! Lauren@GEA
- Pros mentioned:Ice qualityCons mentioned:Noise level
Too many issues
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive but decorative and ice is amazing when it works. Started making a loud noise three months in and after two months of that noise it progressed to keeping the house up at night loud. Apparently a common problem, so we returned it.
No, I would not recommend this to a friend Dream Come True
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do you want to have ice just like at Sonic? Then this is the ice maker for you. When you wife is pregnant this is a must have! You will thank me later!
I would recommend this to a friendKen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great person to deal with at the store in signal hill, the geek manger at lakewood store sucks
I would recommend this to a friend- Pros mentioned:Ice qualityCons mentioned:Noise level
Noisey and squeaky
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does a good job on the ice but it now makes continuous squealing noises. We only use highly filtrated water. Had for less than a year
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're glad that you reached out. For help with this concern, we recommend contacting Opal Support at: 1-866-907-6718, M-F 8-8 EST.
- Pros mentioned:Ease of use, Ice quality
Mrs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. Ores everything I hoped it works be plus. Makes ice super fast easy to use. I would by again in a heart beat
I would recommend this to a friendBrand response from GE Answers
Posted .Hi,
Thank you for providing your feedback to us on this ice maker. It's definitely an incredibly popular product to have among ice lovers! We're glad to see that you're enjoying yours so far. Let us know if there's anything you need. Have a fantastic day! Mike@GEA
- Cons mentioned:Noise level
Slow to make ice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been reading lots of raving reveiws about this machine, but my experience was quite different. We set it up and got it running and it made ice, but it was sooooo slow to produce. We ran it for two days, no one used the ice and it filled about 1/3rd of the ice bin. The machine went defrost mode every hour or so melting the ice and starting the process over. Also, this thing is loud! Some reveiws say the noise is tolerable, not for me. I could hear this thing from several rooms away with the doors closed. When we were in the kitchen, everyone had to raise their voices to hear over the ice machine. This ice machine cost me almost $600. I expected a lot more for my money. I returned it and am waiting for a replacement. I will update my review if the new one works. On that note, Sonic sells ice by the 10lb bag for $2.99. $600 / 2.99 = 200 bags of ice or 2000lbs, just sayin...
No, I would not recommend this to a friend - Pros mentioned:Ice qualityCons mentioned:Noise level
Good ice, bad noise
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ice, makes bad squeal after a year despite regular cleaning.
I would recommend this to a friendBrand response from GE Answers
Posted .Good day,
We appreciate you sharing your thoughts on your ice maker. Our apologies to hear it is making a bad squealing sound and understand your annoyance. The Opal Ice Maker is a complex device that combines electrical and mechanical components such as a compressor, pump, motors and fans to deliver perfect nugget ice. These components power on at different times during the ice making cycle. There will be some noise associated with the running of these components. These normal noises typically cease after 10 to 45 minutes within the ice making cycle. Hard surfaces like the floor, walls and countertops can amplify these sounds.
The following describes the sounds or noises that are normal and what may be creating them.
WHIR - When Opal is first turned on, you may notice the condenser fan spinning.
BUZZ - When the water pump first turns on, it may be dry and slightly noisy. Once it is filled with water the noise reduces significantly.
RATTLE - A rattling noise may be produced from the flow of the refrigerant. This noise should reduce significantly once the refrigerant system has stabilized.
GURGLE - When the refrigerant system shuts off, there may be a brief gurgle as the refrigerant stops flowing.
HUM - The compressor is a motor. It produces a low tone humming sound while it is running.
CHUGGING - When the unit first starts up, the gear motor can make a chugging noise. This noise should be considerably reduced after 15 to 20 minutes, once the Opal starts making ice.
CLICK - As nugget ice is produced it drops into the ice drawer. The first nuggets produced make the loudest sound as they fall directly onto the bottom of the ice bin. As the bin fills, this noise reduces significantly.
SQUEAK - When Opal is in need of defrosting, it may start to squeak as ice starts to build up around the mechanisms. The defrost cycle is automatic and may take 10 to 45 minutes.
PUMPING WATER - At the start of ice making, Opal will flush the system with water for approximately 5 minutes. You may see or hear water running during this process. This is normal. If your Opal seems loud during this process, it may need more water.
A sound or noise that is not normal:
If the Ice Maker is making a continuous grinding noise, this is not normal. If it is doing this, please contact Opal Support by calling 866-907-6718, Monday through Friday, 8:00 AM to 8:00 PM, EST. Wishing you the best. Mike@GEA
- Cons mentioned:Noise level
Opal
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ice however the machine seems to be getting louder and louder after just 4 months and I fear this expensive purchase will begin to fail soon.
No, I would not recommend this to a friend - Cons mentioned:Noise level
Not bad, but slow and noisy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works ok, but makes one very slowly. Also when it goes into defrost mode it makes this squealing and groaning sound that is so loud it wakes us up at night.
No, I would not recommend this to a friend - Cons mentioned:Noise level
Do not buy this. It will die within months.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this machine August 5, 2023. We had to replace it in January 2024 under warranty for the horrific screeching noise. Now, August 28, 2024, it has gone out again with a different issue. Because it is out of warranty, it’s not replaceable. We used distilled water only, as well. Absolutely not worth the money. There are posts all over the internet about this. It’s great until it’s not. And it is a product that just does not last.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for sharing your concerns as they are valued and welcome as we continually strive to improve the products and services we offer. We do have a couple of tips to share. Even when using distilled water in your Opal, it is essential you follow the instructions in the online Owner's Manual to descale and sanitize the ice maker on a regular basis. We strongly encourage you to provide a minimum of 3" of air clearance on all sides as well as the back of the unit and to periodically, use a handheld vacuum or an attachment on your vacuum cleaner to clean the vents on the sides or back of the unit. We understand your disappointment and hope we have the chance to restore your faith in our brand.
- Cons mentioned:Price
Meh, too expensive.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works well and quickly, It is super expensive though. I dont think I would buy it again given the option and I would just opt for freezer ice instead.
No, I would not recommend this to a friend