Customer Ratings & Reviews
- Model:
- XPIO13BCBT
- |
- SKU:
- 6408650
Customer reviews
Rating 4.4 out of 5 stars with 3786 reviews
(3,786 customer reviews)Rating by feature
- Value4.0
Rating 4.0 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the Opal 2.0 ice maker's excellent ice quality and ease of use. Many appreciate the side tank and the convenient size, while some find the WiFi connectivity a useful feature. However, some customers have expressed concerns about the noise level, price, and cleaning process.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Awesome!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ahve wanted one of these for a long long time.... Finally one day it was on sale and I thought, why not... Bought it , love it. Use it every day!
I would recommend this to a friendRated 5 out of 5 stars
Ice machine
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this ice machine. I would definitely recommend buying this item.
This review is from GE Profile - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Best service and fast
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great!! Purchased online and picked up in store. Great service and fast service.
This review is from GE Profile - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
fantastic
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if i could ask for anything, it is for the tray to hold the ice a bit cooler. it is sort of flimsy and ice melts a bit quick.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi - Thank you for taking the time to share your insight about your new GE Profile Opal ice maker. We strive to meet the needs of all our consumers and understand there's always room for improvement. We do appreciate your feedback regarding the ice tray and will gladly share this information with our product design team. Kind regards. – Don@GEA
Rated 5 out of 5 stars
Great nugget ice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfect. We will see how long it does that. I hear 2 yrs is about max life.
This review is from GE Profile - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Stainless Steel
I would recommend this to a friendRated 2 out of 5 stars
Stopped Working after 6 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We loved it. Then it started going into Defrost Mode. I tried all the suggestions. No help. We called GE and got someone that could only help with the WIFI end. Still trying to get it fixed. My advice. Go to sonic and buy ice from them
This review is from GE Profile - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Stainless Steel
No, I would not recommend this to a friendRated 5 out of 5 stars
Satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First one we purchased from Amazon was defected. Bought the second one at best buy. No issues so far after a couple months of moderate usage.
This review is from GE Profile - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Best Ice Maker EVER!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely worth the money!! If you love the "Chick-Fil-A" ice as I call it, you should definitely invest in this icemaker. I have gotten my entire family on this ice!
This review is from GE Profile - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Stainless Steel
I would recommend this to a friend- Cons mentioned:Price
Rated 2 out of 5 stars
dies after only 2 years, not heavily used
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good while it last. Only lasted a couple of years, I used it sparely. Way to expensive to die 2 months after extended warranty expired.
This review is from GE Profile - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Stainless Steel
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We understand the disappointment caused by your Opal ice maker no longer functioning properly. For help with this issue, please follow the troubleshooting tips in the support article on the GE Appliances website titled: "Opal Ice Maker - Troubleshooting."
- Cons mentioned:Noise level
Rated 1 out of 5 stars
Lasted five months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing was amazing at first. Made a lot of nugget ice pretty quickly. Over time it started to get louder and make some awkward noises. Five months later im left without a functional $500 ice maker and GE is taking foever to honor the one year replacement warranty. This was cleaned every 3 weeks using their opal cleaning solution as instructed. Read reviews elsewhere, this thing is junk.
This review is from GE Profile - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Stainless Steel
No, I would not recommend this to a friendBrand response from GE Answers
Posted .To get you the help you need, please contact Opal at 1-866-907-6718. They will best be able to help you with your one-year warranty.
Rated 5 out of 5 stars
DIY "Sonic" ice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ice maker. I really like the ice better than "sonic" ice. Easy to use and set up. A little pricey compared to other countertop ice machines, but; well worth it if you want "Sonic" ice.
This review is from GE Profile - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Ice, Ice Baby
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wife and kids love it! Every family should have one in their home. Not as noisy as some of the reviews I read.
This review is from GE Profile - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Costumer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker was a little bigger than I first expected when I ordered it online. But it fits well in my home and has come in handy by not having an extra drink stop in the morning.
This review is from GE Profile - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Stainless Steel
I would recommend this to a friendRated 1 out of 5 stars
save your $$$ buy a different brand
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great until it doesn't. Cleaned it one time and have never been able to get it to make ice again! I've primed it multiple times, cleaned it, drained it, re-primed it and nothing works!! It will circulate water through the machine as if its going to make ice and then says to add water even with the reservoir full. I just spent the last 30 minutes trying to get it to prime and it'll get a strong suction going and a minute later it says add water. And of course it's out of warranty
This review is from GE Profile - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Stainless Steel
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We hate to hear that your Opal Ice maker is not functioning properly. Please contact Opal Support at 1-866-907-6718, M-F 8-8 EST.
Rated 5 out of 5 stars
Ice Machine
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this ice machine for almost 2 years now and it is still running tip top shape! I love it!
This review is from GE Profile - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Stainless Steel
I would recommend this to a friend- Pros mentioned:Ice quality
Rated 5 out of 5 stars
The best of the pack
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When my refrigerator's ice maker broke for rhe third time in 4 years i defided to opt for a countertop option. Tried a budget model first but then decided to jump on this option for larger water capacity and nugget ice production. Value for the $ is probably not all there, but if cost is not the primary concern you won't be disappointed.
This review is from GE Profile - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Stainless Steel
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there- We appreciate you taking the time to leave your feedback. We are thappy that you are pleased with your new opal icemaker. We hope you are still enjoying it and that its working out great for you and your family. If you need anything in the future, please reach out and let us know. All the best! Dianna@GEA
Rated 5 out of 5 stars
Hit of the town
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The kids love the "crunchy" ice. The ability to schedule it to turn on is nice and saves energy. Looks great on the counter.
This review is from GE Profile - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Stainless Steel
I would recommend this to a friendBrand response from GE Answers
Posted .Hello. We appreciate you taking the time to leave a review – we’re so glad you and your family are loving your Opal! We’re also thrilled that the scheduling option has been convenient and you appreciate the look of the unit. Your positive feedback will be shared with our team for review. Enjoy your crunchy ice! -Sarah@GEA
- Cons mentioned:Noise level
Rated 2 out of 5 stars
Unreal the noise and poor support
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this machine in October 2021. It’s great ice but the noise is unreal. It started with the defrost mode and was tolerable. Now it’s so loud it can be heard through the entire house and upstairs. I guess if you could keep the machine in a garage or a sound proof cabinet it would be great.
No, I would not recommend this to a friend - Cons mentioned:Noise level
Rated 1 out of 5 stars
Very noisy and high maintenance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought it less than a year ago and it has been super high maintenance! Have to clean it quite often, it's been super noisy the last 6 months and now it's not even making ice. Do not recommend buying this!
This review is from GE Profile - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Stainless Steel
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We sorry for the issues you're having with your Opal ice maker and encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review so we can research your situation. -Vikki@GEAppliances
Rated 4 out of 5 stars
Looks great, works until defrost mode...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great, works until defrost mode that ot goes into a lot.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi - Thank you for reaching out to us. Be sure you have 3" air clearance on all sides and back of the ice maker. Also, clean the side vents on the body of the ice maker using a hand vacuum or the attachments on your vacuum cleaner. If you continue to have difficulty please call Opal Support at 1-800-432-2737 for further assistance. Kind regards - Vikki@GEAppliances


































