Customer Ratings & Reviews
- Model:
- XPIO13BCBT
- SKU:
- 6408650
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the Opal 2.0 ice maker's excellent ice quality and ease of use. Many appreciate the side tank and the convenient size, while some find the WiFi connectivity a useful feature. However, some customers have expressed concerns about the noise level, price, and cleaning process.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ice quality
Exactly as expected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a smaller unit with bullet ice for around $130. That machine lasted less than 6 months. This machine is perfection and makes perfect chewy ice each and every time. Highly recommend!
I would recommend this to a friendBrand response from GE Answers
Posted .Hi,
Thank you for taking the time to write about your ice maker. We're quite pleased to hear that it is meeting all of your expectations! This is definitely a favorite among customers. Thanks for your recommendation and for being part of the GEA family. Wishing you well! Mike@GEA
Love my kids!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best gift my children have ever given me! Now I need one at my moms house also.
I would recommend this to a friendIce maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Must have if your an ice chewer like myself very easy setup to
I would recommend this to a friendStay away from this model!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's an awesome ice machine when it works! I would NOT recommend this machine at all it is poorly made and does not warrant the cost. I had to exchange it twice and bought the extended warranty on the 3rd unit. First time it blew up after 2 days and the 2nd unit leaked everywhere! Now 9 months later I'm having issues with the water not feeding to the basin properly and it endlessly churning trying to make ice.
No, I would not recommend this to a friendAmazing Ice Machine
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife LOVES this ice machine. The app control is a nice feature
I would recommend this to a friend- Cons mentioned:Noise level
Buyer Beware
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the ice maker in April of 2022. About 3 months later, it started making a sound like a propeller airplane. We descaled it and tried again to no avail. I entered a support ticket in August and I’ve been waiting for a response from the support team for over a month at this point. I paid $629 for 3 months supply of ice with no sign of it fixed.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for connecting with us! At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for any inconvenience this issue with your ice maker has caused. This is certainly not the experience we wish for our consumers to have; therefore, we highly recommend calling 1-866-907-6718, M-F 8am-8pm EST for additional support. We hope this information helps, and we thank you for your patience. All the best – Matthew@GEA
Ice maker
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm in love with this ice maker. It makes the "good ice".
I would recommend this to a friendIce maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps the ice nicely cold whenever you need it.
I would recommend this to a friendDisappointing product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was great when it worked. Had it for about 15 months and it stopped working. Performed regular cleanings as directed. Tried recommended cleaning, maintenance videos and still does not work. Very disappointed in product. Be ready to spend $650 every 12-18 months if you want to have a working product
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We can understand your disappointment when your icemaker stops working. We would like to help! If the water well is filled to the upper fill line and no ice is being produced, please perform this simple test: 1. Please start the Opal and switch to cleaning mode. Don't forget to detach the side tank. 2. Remove the screen/filter at the bottom corner of the reservoir, exposing the small white rubber inlet used for water circulation. 3. Make certain that the Opal is not connected to the phone app and that the water well is filled to the upper fill line with distilled water. 4. Remove the ice bin and press the button to see if the Opal pumps water. This could take up to 5 minutes to start. 5. Plug the small inlet with your finger for 10-15 seconds to create a vacuum within the pump/circulation system. 6. Release the plug and wait a minute or until you see water movement. 7. If you do not see a change, you may want to repeat these steps a couple of times. Note: If you see water movement, please switch to ice mode and run for 30 minutes. **You may also need to prime your pump so try using a Turkey Baster/Injector and gently fill the hose that doesn't go to the side tank with water, and then restart the machine. If you continue to have issues, please reach out to our Opal team at 1-866-907-6718, M-F 8:00-8:00 EST.
It’s perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy to have this ice at home. Poor fridge ice maker won’t get used much.
I would recommend this to a friendIce maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been wanting this type ice forever. It’s awesome for the price.
I would recommend this to a friendStopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only had for two years and it quit working. Just keeps saying defrosting.
No, I would not recommend this to a friendHigh quality machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very high quality! Perfect product if you love the Sonic style ice
I would recommend this to a friendGE ice
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has worked great for the first 8 months, it is starting to have some issues
I would recommend this to a friendBrand response from GE Answers
Posted .We love to hear that your ice maker has worked well for the past 8 months! If it is having issues, we do recommend the troubleshooting tips on page 14 of the Use and Care manual found on the product page. If these tips do not help, please contact Opal at 1-866-907-6718. They will best be able to assist you in taking advantage of your one-year warranty.
Warning!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this ice machine unless you only want a product that sometimes works. Our original stopped working - we sent it back - and had to pay $300 to be held on our credit card until they received our return. We just sent ours back with warranty and got a replacement and now it stopped working. An ice machine that costs over $500 should work on a day to day basis!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thank you for writing a review. We're so sorry to hear that you've had difficulties with multiple units. We understand how much disappointment and frustration these situations has caused. We strive to meet the needs of all our consumers and understand there's always room for improvement. Thanks for your valuable feedback that will be provided to our product development team Please reach out to us if you need further assistance. Kind regards. -Don@GEA
Opal II GE nugget ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very efficient and works as advertised. Highly recommend.
I would recommend this to a friendFamily Loves I’ve Maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Family loves it. Holds ice well and it keeps up with the family for 4.
I would recommend this to a friendGE Profile
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for parties. Love the bluetooth connection.
I would recommend this to a friendTeresa
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would highly reccommend this ice maker to anyone, easy to set up
I would recommend this to a friendWorks great for a year
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second time that I’ve had this problem in the past 2 years it goes into defrosting mode and never comes out of it don’t know what the issue is but it seems to work fine for a year and then the problems start
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you bringing this to our attention. We would suggest reaching out to our Opal Ice Maker Support Team by calling 1-866-907-6718 (M-F, 8am-8pm EST.) for further assistance, as they are best equipped to assist you with this.