Customer Ratings & Reviews
- Model:
- XPIO13BCBT
- SKU:
- 6408650
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the Opal 2.0 ice maker's excellent ice quality and ease of use. Many appreciate the side tank and the convenient size, while some find the WiFi connectivity a useful feature. However, some customers have expressed concerns about the noise level, price, and cleaning process.
This summary was generated by AI based on customer reviews.
Don’t make me buy more
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Filter should be included bc the stores do not sale or have them in stock. But my wife loves it!
I would recommend this to a friendAdd water
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it but unfortunately after a few month it starts making weird sounds and goes into add water mode when tank is full. I do have warranty so i exchanged it for another thinking mine eas defective but had same problems. Im on my 3rd opal and it keeps making the same strange noises and keeps going into add water mode. GE really needs to take a look at this product.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks for letting us know that you love your GE Opal Ice Maker. We understand the disappointment and inconvenience that was caused from the two previous units. We're happy to hear that you now have a functioning machine, and we greatly appreciate the feedback that we'll be sure to pass along to our product development team. Thanks again for your time, and let us know if you have any other questions or concerns. Kind regards. – Don@GEA
- Cons mentioned:Cleaning
it makes the ice when it works
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nope. no. just no. lasted 8 months before it bought the farm. massive internal failure. sadly this is still better than the other brands. wait for a *massive* sale and get it then. maintaining the thing is also a massive pain.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh my! This is certainly not the experience we want you to have with your ice maker and we appreciate your feedback. We do encourage you to contact Opal directly at 1-866-907-6718 for the best resolution to this matter.
- Pros mentioned:Ice quality
Great Ice Machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet machine. Extra tank has been nice. Had the insignia brand pellet ice maker and it's not even close how much better this machine is.
I would recommend this to a friendBrand response from GE Answers
Posted .Good day,
We appreciate you sharing your thoughts with us. It's so nice to hear that you are enjoying the convenience this product provides. The side tank definitely helps reduce the amount of refills you have to make. Your support means a lot to us. Take care! Mike@GEA
- Cons mentioned:Noise level
Don’t waste your money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sad that you charge this much for such a junky product. This is the 3rd one we’ve had. 1st one would turn on. Second made it just out of warranty and then started making a constant screeching noise. This one lasted 2 months and sounds like machine gun fire or it’s about to throw a rod.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thank you for taking the time to write this review! At GE Appliances, while we strive to deliver the best quality products and services that meets every need of our consumers; we also understand there is always room for improvement. We do value you as a customer and we'll gladly share your feedback with our product design team. We wish you all the best. –Don@GEA
- Pros mentioned:Ice quality
Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! I would buy it again. It takes about an hour to fill up with ice. I use the app to start making the ice before I get home
I would recommend this to a friendBrand response from GE Answers
Posted .Hi - It's great to hear that you're loving your GE Profile ice maker. The SmartHQ app really does enhance the experience when using this model XPIO13SCSS. Thank you for taking the time to provide your valuable feedback. We wish you all the best. - Don@GEA
Defective Design
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective design and GE knows it. The fan is not powerful enough to properly chill. So, it overworks until it dies. Died in less than 1 year.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review.
Ice Ice Baby
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My girlfriend love it got it for as a gift due to her being a ice eater the only thing we don’t like is it takes for ever to get full
No, I would not recommend this to a friend- Pros mentioned:Ice quality
Great machine to have.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The wife has been eyeing this toy for a while and surprised her early for Christmas with one and it’s been nice very convenient.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi - We appreciate you sharing your experience! It's a pleasure having you in the GEA family and we're glad your family is enjoying your new GE Profile Opal ice maker. We wish you all the best! - Don@GEA
- Cons mentioned:Noise level
Find something better to buy
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The side tank separates from the main part of the ice maker. It's too loud & not worth the money.
No, I would not recommend this to a friend - Cons mentioned:Noise level
Worst thing ever!!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited about getting this. I Bought this icemaker and returned it 24 hours later. It makes a loud grinding noise that is not normal. After looking at other reviews, I can see that they have a huge problem for such an expensive item.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there - We are very sorry to hear you weren't satisfied with your purchase. While we work very hard to meet the needs of all our consumers, we also understand there will always be room to improve. We appreciate you taking the time to share your thoughts with us. We will pass your feedback to the design and engineering teams. We apologize for the inconvenience you experienced. Take care. Julia@GEAppliances
Oh No Opal!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The GE Opal countertop ice maker has ended up being a fluke. After about a month of use, it began saying “add water” after pulling all The water in the tank into the internal reservoir and subsequently producing no ice. I wish I would have purchased a protecting plan now. Other than that, the ice it does produce is as advertised and the machine is fairly easy to use and clean.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We’re sorry to hear of the trouble with your ice maker. This certainly isn’t what we like to hear. Opal Support Line is available at 1-866-907-6718, and they’ll be able to assist! -Gina@GEA
Not worthy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been 3 months? It stopped working. Cleaned and descaled regularly but crapped out
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We hate to hear that your unit is not working even after troubleshooting. We recommend reviewing your warranty information, which can be found by searching your model number on our website. We do apologize for any inconvenience. All the best,- Kianna@GEA
Nice but inconsistent.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ice, the problem is the side tank can be connected and it says add water, when you add water, it then goes in to defrost mode so it never runs "nonstop". I dont use the side tank because it can be full and tells me to "add water". Every time it says add water (although it's full) it goes in to defrost mode. I have followed the manuals, contacted GE cleaned the unit, drained the unit and still no luck. Returning today.
No, I would not recommend this to a friendQuality lacking.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Useless when it doesn’t work! Stopped working a week after warranty expired. No recourse, threw it in the recycle pile.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. Please contact Opal Support at 1-866-907-6718, M-F 8-8 EST.
- Cons mentioned:Noise level
RUN RUN RUN
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not waste your money. After about 9 months it started making an awful screaching noise and GE was 0 help. I wish I would have read the reviews before I bought this. Very disappointed
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We understand your concern over noise, and we want to help in any way we can. Please send us a private message over our GE Appliances social media (such as Facebook or Instagram) with a copy of your review and your contact information. With that information, we can certainly review further.
- Pros mentioned:Ice quality
Wish it worked!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can I give it a zero stars for being the most disappointing purchase? When it works, it’s great! We love the nugget ice. But it only works for a few weeks, and then it stops. Best Buy has been great to replace with a new one, but we are now on our third and final one. We can’t keep doing this. So frustrating!
No, I would not recommend this to a friend - Pros mentioned:Ice quality
Do not buy!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ice maker when it worked. This is the second one we purchased. Both barely made it a year before they quit working. Expensive piece of JUNK
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh no! This is not the experience we would want you to have with our Opal ice maker. For help with this situation, we recommend contacting Opal Support by calling: 1-866-907-6718, M-F 8-8 EST.
- Pros mentioned:Ice quality
Amazing product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up today. Set up and cleaning cycles a little much. Amazing product after though. Loving the perfect ice nuggets!!!!
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - we appreciate your feedback on your amazing Opal Ice Maker! We’re happy to see that you’re loving the perfect nugget ice this unit creates and will certainly forward your feedback on the set up and cleaning cycles to our engineering team - as they are always looking for ways to improve the user experience. We’re confident this amazing product will remain a favorite in your home for years to come and please reach out anytime if there is anything we can assist with. Have a great day! Lauren@GEA
- Pros mentioned:Ice quality
I didnt receive it!
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered it and somehow it got returned because it was damaged. I have yet to recieve my rewards certificates back yet so i can order something else. Im sure it is a good product. Just wasnt able to find out.
I would recommend this to a friendBrand response from GE Answers
Posted .We regret that you’ve had an issue with damage, and trouble getting your certificate. We know that may be frustrating. If you returned through Best Buy directly, you may want to reach out to their customer service at 1(888) 237-8289. We’re confident they’ll be able to help.