Customer Ratings & Reviews
- Model:
- XPIO13BCBT
- SKU:
- 6408650
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the Opal 2.0 ice maker's excellent ice quality and ease of use. Many appreciate the side tank and the convenient size, while some find the WiFi connectivity a useful feature. However, some customers have expressed concerns about the noise level, price, and cleaning process.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Noise level
Sounds will wake up the whole house
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product belongs in the trash. Obnoxiously loud and annoying! Not worth the money! Regret buying
No, I would not recommend this to a friend Don’t do it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money!!! Works great for about a year then starts with problem after problem. Also do not expect to get any support with customer service.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We can understand how upsetting it is when a new appliance doesn't meet your expectations. When you have a moment, please take a look at the troubleshooting tips we have on our website. If you have questions or need anything, please reach out to us directly or you can contact Opal Support at 1-866-907-6718, M-F 8-8 EST. Thank you! Joyce@GEA
disappointment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is an expensive machine. 1 1/2 month in using this unit. have kept up with the maintenance but this one stopped making ice and would always go to the defrosting cycle. tried to do cleaning cycle, cleaning with chlorine, cleaning the sensors, reset to no avail... did I get a lemon? not sure but I'm returning this unit for replacement or refund... my old no name brand, 1/3rd price ice maker made it to 2 years... this one not even 2 months... I'm so disappointed...
No, I would not recommend this to a friendA big let down
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted this machine so bad but it arrived broken and I was crushed. I still want it but can’t afford it now!
I would recommend this to a friendDamaged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived damaged in shipping and they were sold out supposedly except they had the exact same thing one model number off but wouldnt exchange it. Happy Birthday to my Dad... not. Nevermind the customer service run around.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear that your unit had arrived damaged and can understand your disappointment. We would suggest if this has not been resolved contacting bestbuy.com customer service department at 1-888-237-8289, or calling your local store.Dianna@GE Profile
- Cons mentioned:Noise level
Good ice terrible noise.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are on the third one of these and each one starts making a terrible squealing noise after about 6-8 months. We like the ice but hate the noise.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks for sharing this with us. Noises coming from your ice maker would definitely be concerning. We're sorry you had this experience with multiple units. Your machine does come with a one year limited warranty that covers any product malfunctions caused by a defect, so take advantage of it if needed. We'll be sure to pass your valuable feedback along to our product development team. Take care. -Don@GEA
Do not buy this machine!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worst purchase ever! Ice maker stopped working after 2 months. Had to wait 3 months to get a replacement unit sand it stopped working after 3 weeks.
No, I would not recommend this to a friendBroke down just after 30 days....what a waste!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After just beyond the 30 days from when i bought this item, it broke. $600 item wont even last 30 days. Absolute garbage
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - we're very sorry to hear that your Opal icemaker is not working as expected. We know this is not ideal, especially after such little time, and we completely understand your disappointment. -- We recommend taking advantage of your warranty by calling us at: 1-866-907-6718. You can learn more about your warranty on page 19 of your owner's manual here: https://content.syndigo.com/asset/6156244d-7fe1-4d30-bf7b-ce7ecd405b25/original.pdf -- Please know you can always reach out to us on social media if any other questions or concerns come up. Take care. - Pablo@GEA
It's okay
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it 3 month and it has stopped making ice not worth the hassle.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you've had these issues with your Opal. Please reach out to Opal directly by calling 1-866-907-6718 for assistance.
Great at first
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ice machine only lasted 14 days before it started making a "dieing cat sounds" so we unplugged it, boxed back up and returned it for a refund.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for taking the time to send us your feedback. We are sorry to hear you weren’t too impressed with the air fryer feature. We take your feedback seriously though and will be using your feedback to send to our engineers and design teams so that them may investigate this and help with ideas or any changes needing to be made on future builds. We hope you continue to enjoy your microwave and it works great for you for many, many years. We are here if there is anything else you need in the future. All the best! Dianna@GEA
Broken in Less Than A Year
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a year old and already broken. Not sure if it is COVID, but seems like Warranty Dept is dodging me. I don't think I will get my warranty replacement anytime soon. SAVE YOUR MONEY!!!
No, I would not recommend this to a friend- Cons mentioned:Noise level
Second defective unit.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second unit. After about q days it makes a screeching noise that sounds like a cat fighting with another or a baby crying.
No, I would not recommend this to a friend Not satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked a little over two weeks and started making loud creaking noises and instead of pellet ice it would make shredded snow cone like ice mixed with pellet ice. Called manufacturer and they wanted me to put down a deposit and they would ship me a refurbished one!! I said no! It is only a few weeks old and I did not buy a refurbished one!! Not happy at all and best buy said nothing they would do because by that time it was past their 3 week return policy!!!
No, I would not recommend this to a friendNeeds Work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit is great when it works. It needs defrosting and descaling often (at least every other week) or it will not operate which is a pain. I try to keep it on the timer so it's not making ice too often.
No, I would not recommend this to a friend- Cons mentioned:Noise level
Great but LOUD at times!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 months of working great it is now make a very large grinding noise. I am now on the help line and I have been waiting for over 30 minutes to get help with this.
No, I would not recommend this to a friend Unreliable Over Time
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down a week after BB warranty ended, broke down a second time 2 weeks before GE warranty ended.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - we're sorry to hear your Opal icemaker is not working as expected. We know this is not ideal, and we completely understand any frustration this may have caused. -- We recommend contacting our Opal service team by calling them at: 1-866-907-6718 for further assistance with this situation. -- Please know you can also reach out to us on social media if any other questions or concerns come up. Take care. - Pablo@GEA
Defective Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return two of these ice makers. Neither machine would keep the ice bucket full even with plenty of water in the reservoir. Every time you open it to get ice it leaks quite a bit of water onto the drip tray. This was annoying but not keeping the bucket full even when no ice was used for days is pretty ridiculous. Would not buy this product even if the price point was closer to $300. Looks nice but that about it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there - Thank you for leaving your honest feedback with us about your ice maker. We're sorry to hear that you had issues with both units you had. We understand your disappointment in this matter, especially as you had to return both. We do hope to earn your faith back in our brand in the future and we're here if you have additional questions or comments. Thank you for bringing this to our attention. -Kacie@GEAppliances
Stopped drawing water
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working within a month. Have been communicating with the manufacturers warranty division but they are very slow to reply.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear this happened to your Opal ice maker. If you have any questions or need assistance, please reach out to us via social media. We'd be happy to look into this for you. -Sylvia@GEA
Good product, but missing pcs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had missing pieces, couldn’t get manufacturing company on the phone to replace missing parts
I would recommend this to a friendBrand response from GE Answers
Posted .We regret hearing that your ice maker had missing parts when you received it. We are glad you were able to get those parts from Opal. We're sure this unit will serve you well for a long time to come and we're here if you need anything. Thank you for choosing GE Appliances for your home.
Too expensive
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like it because it was not worth the price !! It's not too good quality of ice !!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're saddened to hear that you don't like your Opal ice maker. Thanks for sharing your feedback about the quality of ice produced by this machine, that we'll be sure to forward to our product design team. We hope you allow us to work hard to earn your trust again in the future.