Customer Ratings & Reviews
- Model:
- XPIO13BCBT
- SKU:
- 6408650
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the Opal 2.0 ice maker's excellent ice quality and ease of use. Many appreciate the side tank and the convenient size, while some find the WiFi connectivity a useful feature. However, some customers have expressed concerns about the noise level, price, and cleaning process.
This summary was generated by AI based on customer reviews.
Broken/No customer service after paying $700
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working within 60 days and I can't get help from anyone. This is not an inexpensive item either.
No, I would not recommend this to a friendEXPENSIVE for one year of use
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped sucking up water after having it for only a year. We went online and found people having the same issue and followed the directions they were given by the company. The rest worked for about a week and now my Ice maker is just a VERY expensive eye sore on my counter.
No, I would not recommend this to a friend- Cons mentioned:Noise level
noisey
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.loud noise and only had it for a couple of months.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - thanks for reaching out about your new Opal Ice Maker. Our apologies that you’re experiencing loud noises and we can certainly understand why you’d like some clarification on that. Your new ice maker may make sounds that are not familiar and most of these sounds are normal. Hard surfaces like the floor, walls, and countertops can amplify these sounds. See page 14 of your manual for a description of the normal operating noises to check if these are what you’re hearing: https://content.syndigo.com/asset/6156244d-7fe1-4d30-bf7b-ce7ecd405b25/original.pdf -- Loud operation may indicate that the unit may need to be cleaned. To learn more detailed information about cleaning recommendations and tips, search for the article titled “Opal Ice Maker - Cleaning and Descaling (Models with no Round Button on the Front)” on the GE Appliances website in the Support section. -- If these tips don’t help, service may be needed. To schedule service, please contact our Opal Support Team by calling 866-907-6718, or by submitting the Opal support request form on our GE Appliances website. We hope this is informative and if there is anything else we can assist with, please feel free to reach out anytime. Warm regards. Lauren@GEA
I was not happy with it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too small for the money that I invested in it too small and the quality of the ice cube was very disappointing would not recommend to anyone.
No, I would not recommend this to a friendNot worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after not even one month of use. And couldn’t return.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for your feedback. We are so sorry your Opal Ice Maker stopped working so soon. To request a product exchange, please call 866-907-6718. We apologize for the inconvenience. Olga@GEA
Terrible!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought April 12, 2021. Already broke, customer service is non existent! Waste of $549!
No, I would not recommend this to a friendSave your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this product for the first year. After it hit one year the following problems happened: - tank started leaking - mold would grow inside (even when following the recommended cleaning schedule and using filtered water) - now it suddenly stopped producing ice all together. Save your money and buy something with a better guarantee.
No, I would not recommend this to a friendWaste of time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to buy this icemaker That makes nugget ice it took over 3 hours and still it wasn't even halfway I would not recommend this if you are ice fast And the container on the side that holds the water you have to keep refilling it so I did not like it I returned back
No, I would not recommend this to a friendFailed After 3 Months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned less than 3 months and constant "Add Water" notification even though the tank is full. It will not make ice with that notification. Unplugging and plugging back in would clear it for a couple of hours but then came back on. I had Geek Squad and they replaced the unit but since they cancel Geek Squad when you make a claim it was like I rented the Opal for $30/month. Not a good experience.
No, I would not recommend this to a friend- Cons mentioned:Cleaning
Will returm, item broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item broke after two weeks of use. This item appears to be a hight maintenance item.
No, I would not recommend this to a friend Ice maker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I sent this back . Once the ice container fills up it starts melting in the bottom and goes back in reservoir of water. This didn’t fill our ice needs. I was very disappointed. I even tried putting ice after it was made in freezer. The problem with that was the ice clump together and defeated the purpose of small ice. The water reservoir held only a cup or two of water that u had to constantly fill
No, I would not recommend this to a friendNot worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not make ice. Keeps trying to clean. Called company and store
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - We're so sorry to that your ice maker is not functioning properly. We understand how much disappointment this situation has caused. Please reach out to us if you need further assistance. Warm regards. -Don@GEA
They sold me a used Icemaker
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The icemaker I got had actual dirt in the inside were the cooling fan is and had alot of scratches on it. When I took it back less then 2 hours after getting it, the store manager told me that was because I used it.(took it out for maybe 15 mins NEVER used it)
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - We're incredibly sorry that this has been your experience. We strongly encourage you to reach out to your local Best Buy for the best resolution to this. Know that we're here for you if you have any questions. -Kacie@GEAppliances
- Cons mentioned:Noise level
Ice machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk, noisy, Best Buy staff not very helpful! Would not buy again
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We’re so very sorry to hear you’re unhappy with your ice machine and the service you’ve received. We understand how disappointing this has been and would like to help. Please reach out to our Opal Support Line via the website or by calling 1-866-907-6718. We look forward to hearing from you. -Gina@GEA
Buy the warranty only lasted 1yr
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for right at a year. At the end of the year the icemaker stopped working. Husband almost always buys the warranty but missed it on this. Now i have a 600 dollar huge paper weight. Very disappointed
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We hate to hear your Opal isn’t working, and we know this must be difficult to deal with. You may want to try disconnecting the unit from power for about three to four hours before plugging back in. That resets the unit and can often resolve an issue. If you continue to have trouble, you can reach out to our Opal Support team at 1-866-907-6718; they’d be glad to assist.
- Cons mentioned:Noise level
Don’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took it back in less than a month of owning it. Made horrible nosies
No, I would not recommend this to a friend Best Buy sent me a piece of junk.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought one that was supposedly in excellent condition....like new. It came to me with a rip in the box and half taped up. Opened it up and pieces were missing and the water tank was cracked and the stainless casing was all dented in like it had been dropped over and over. What a waste of time and a bad joke. At least I was able to return it and get my money back. But still a hassle!
No, I would not recommend this to a friendLots of issues after 1.5 years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have tons of issues after 1.5 years. We cleaned it religiously every month and we are constantly getting a defrost issues. Expensive item to quite so soon.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We can understand how upsetting this would be for you and your family and would like to offer some troubleshooting that may help. If the water well is filled to the upper fill line and no ice is being produced, please perform this simple test: 1. Please start the Opal and switch to cleaning mode. Don't forget to detach the side tank. 2. Remove the screen/filter at the bottom corner of the reservoir, exposing the small white rubber inlet used for water circulation. 3. Make certain that the Opal is not connected to the phone app and that the water well is filled to the upper fill line with distilled water. 4. Remove the ice bin and press the button to see if the Opal pumps water. This could take up to 5 minutes to start. 5. Plug the small inlet with your finger for 10-15 seconds to create a vacuum within the pump/circulation system. 6. Release the plug and wait a minute or until you see water movement. 7. If you do not see a change, you may want to repeat these steps a couple of times. Note: If you see water movement, please switch to ice mode and run for 30 minutes. **You may also need to prime your pump so try using a Turkey Baster/Injector and gently fill the hose that doesn't go to the side tank with water, and then restart the machine. If this doesn't help, please reach out to Opal Service at 1-866-907-6718, M-F 8:00-8:00 EST.
WiFi function does not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WiFi doesn’t work After cleaning it out and getting it read it much of a hassle to take it back because of the WiFi
I would recommend this to a friendBroken alraedy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 3 weeks. Best Buy did not stand behind and GE hasn’t gotten back to me
No, I would not recommend this to a friend