Customer Ratings & Reviews

Much better than thfe earlier version. I got the black and black stainless on sale for the same price as regular stainless. So glad I did. Much better look and easier to keep clean. My only complaint is that the water tank is a littte smaller so I'm generally filling up the tank twice a day and that's with only me using it. Make sure you clean it AT LEAST every 2 Weeks or you will soon have mold everywhere. Once you have it you can never get rid of it.

We sprung for this ice maker over the alternatives and we’ll never look back. This is an ice maker that will make you wonder why you ever used any other ice in the past. If you’re on the fence still and reading this just buy it, you wont be disappointed. Fresh pellet ice is always available for you, and this thing is a showstopper when we have company over. Buy it, do it!

Easy to use, great ice and quite machine, easy pickup

Hands down the best nugget ice maker. Bought mine in 2020 and it is working better than ever! Have never had a problem with it I love that I have wonderful pebble ice whenever I need it. And it is aesthetically pleasing in my kitchen. If you’ve been wanting one, buy it! You won’t regret it!

Only had for a couple of months but so far it’s been great. Turns itself on with mobile app schedule, so we have ice when we get home. Only gave 4 stars because of the short time I’ve had it. Also, cleaning takes a little effort.

The good ice, need I say more. We love this machine, it does occasionally makes a weird noise.

Holy nuggets best ice machince ever!! Family, from far and wide, come out of the woodwork wanting to experience the amazing opal first hand and leave wanting more. Thank goodness this machince refills at a fast rate because id never have ice. I never thought id say this about a 600 dollar ice machine. Definitely worth the money.

The wife wanted me to buy a built in ice maker. After installation it was well over $3K. I purchased this to avoid appease her. She was prepared to hate it, mainly because she wanted the built in like one of her friends. Guess what - she admitted to loving this a few days after I set it up. The ice is perfect and the price for the "good ice" is a fraction of what I was going to have to spend. Best purchase of 2020. (sad commentary I know - but this thing is still really good).

Love the pebble Ice. Very convenient. Makes ice to daily. I do wish cleaning it was easier.

Have been using this same ice maker for 4 years and love it! Just purchased another unit for a friend who is going thru cancer treatments. The ice is comforting...and helps with hydration. It's a great ice maker!

Have had this ice machine for going on 2 years and from the first month in it’s given me problems. I’ve cleaned and gone the manual countless times and usually once a week it stops working for weeks at a time. Our water is filtered and I use ice machine cleaner. I have called tech support and many times and the answer comes up the same. “It should be working now”. Well, I’m beyond frustrated now. 3/10 would not recommend. The good ice is NOT worth the trouble. Go to Sonic for the good ice lol.

A little over a month in and we still love it. Love how easy it is to clean versus the small cheaper ones. It’s nice and quiet on our countertop and looks good. We keep the nightlight on.

family loves it. Gets used 100 times a day. Doesn't leak, unless you don't connect hoses well. If ice melts it gets recycled into the machine and becomes ice again. Only complaint would be if I could hook it to my refrigerator line so I don't have fill up the reservoir so often.

My sister-in-law gifted us one of these machines about a year and a half ago. I’m not sure where she purchased it from, so this review is no reflection on Best Buy. I’m just hoping to let as many people know as I can, so they don’t spend and extreme amount of money on a crummy product. The ice this machine makes is absolutely fantastic, but there are so many problems. First of all, we started off by using water from our Burkey water filter. I assumed that would be sufficient, but it quickly became apparent that it was not. The water started getting black stuff in it. I had a friend with an opal, and she said she only uses distilled water - so I’ve started using that, and it’s helped, but not gotten rid of it completely. Secondly, the cleaning is a huge pain. It says to clean weekly, but it’s such a process, that I’m never able to get to that quickly. It says to run the water with cleaning solution through a few times, but I swear it takes like 10 times for it to work. Of course, this might be better resolved with more frequent cleaning, but what a pain! Thirdly, the machine produces so much heat! I’ve vacuumed out the fan several times, but it still produces so much heat - which in turn causes the ice to melt. Lastly, and definitely worst of all, my ice maker has developed a bulge behknd where the tray goes. Like the plastic has warped from the heat of the motor. It seems like a major malfunction which should be resolved by the company, but of course the warranty is only good for a year. The bulge causes the tray to pop out slightly which then causes the machine to stop producing ice. For a machine that costs so much, you’d think there’d be better customer care and warranties. This thing is a piece of crap - but it produces fantastic ice - when it works!

Makes great ice in perfect size nuggets. Makes ice fast. The only minus is that it has to be cleaned every three weeks with a time consuming process, and high cost.

Very good ice maker that’s easy to use. Like the pellet ice!

I'm not going to lie. I love this machine but I echo all the one star reviews. Yes, it does make a noise and it gets worse over time but I could live with that. However, the maintenance is absolutely daunting. I follow the instructions, descale every 2 weeks, use bottled water only. But, the mold is just aweful---in the tubing and in the holding chamber. I have to remove the backing just to get to the chamber every 2 weeks. There's scales in the tubing and there's no way to get to it, not even vinegar descale every 2 weeks. If there's an easier way to replace the tubing myself, I would gladly do it. Started having problems about 1 year in. Now, 16 months in, its' days are numbered. GE, if you're reading this, there's got to be a better way to clean this.

I love everything about it, but the noise it makes sometimes... just horrible. Nearly every review mentions the noise - believe it. Here is a sample from 6 feet away. Keep in mind you get this about twice a day for 10 minutes or so each time. https://youtu.be/Ffnw9esi-Eg

Love this machine. I had it was 3 years makes the best ice u can think of.

We have owned two of these so far... the first one started making loud noises and then started leaking. Got another one and it also started leaking. In addition, these things are a pain to clean, and nearly impossible to keep clean. Mold grows throughout the tubes of this thing.