Customer Ratings & Reviews
- Model:
- XPIO13BCBT
- SKU:
- 6408650
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the Opal 2.0 ice maker's excellent ice quality and ease of use. Many appreciate the side tank and the convenient size, while some find the WiFi connectivity a useful feature. However, some customers have expressed concerns about the noise level, price, and cleaning process.
This summary was generated by AI based on customer reviews.
Piece of Crap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DONT BUY!! This ice maker is a waste of money. I'm returning it tomorrow. I would give No stars if it was possible
No, I would not recommend this to a friendBrand response from GE Answers
Posted .This is not the ownership experience we want for you and are very sorry to hear you returned it. We wish we could have had an opportunity to help. We have some great articles on our GE Appliances website that are very helpful.
Bad product; bad customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke right after Warranty expired. Worked great and then wouldn’t keep ice frozen. GE wouldn’t stand by this product 2 months after warranty. Terrible customer service and bad product design.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there - thanks for taking the time to reach out about your Opal Ice Maker. Our apologies that your unit was not keeping ice frozen and that you experienced poor customer service. This is certainly not the ownership experience we strive for and understand your frustration. -- For best resolution to your concern, we encourage you to reach out to OnPoint at the MyOpalService website or at 1-866-907-6718, M-F 8-8 EST. If you have difficulty getting a hold of OnPoint, feel free to reach out to us anytime on social media with your OnPoint case number and we will try out best to assist you. We hope to be able to build back your trust in our brand in the future. Take care. Lauren@GEA
ME VALUED CUSTOMER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not interested in any item at this point didn't help me as a valued customer with my TV install !
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for sharing your experience. We hope you allow us to gain your trust again in the future. Take care. -Don@GEA
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very expensive and only works about 30% of the time. Do not waste your money.
No, I would not recommend this to a friend- Cons mentioned:Noise level
Nugget ice machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The machine would not stop running and was very noisey as well.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We’re sorry to hear you’ve had trouble with your Opal and can imagine your disappointment. Our Opal team is in the best position to help and can be reached at 1-866-907-6718. We’re wishing you the best. -Gina@GEA
On third warranty unit. Stay away.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is full of problems. From not accepting water, to a grinding motor, to poor refurbished warranty replacements. Stay away. I’m on my third machine and it’s having problems too.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are so sorry to hear you are having these issues with your Opal Nugget Ice Maker. This is not the ownership experience we want for you and your family and apologize for your inconvenience. Please reach out to OnPoint at 1-866-907-6718. Thank you! Joyce@GEA