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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 3786 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are delighted by the Opal 2.0 ice maker's excellent ice quality and ease of use. Many appreciate the side tank and the convenient size, while some find the WiFi connectivity a useful feature. However, some customers have expressed concerns about the noise level, price, and cleaning process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 3,786 reviews
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Close to great, but not quite

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes great nugget ice. On day 2 however it started making a faint squealing noise. I had noticed from other reviews people had mentioned the same thing after 4 months. I didn’t waste any time to do an exchange. Still waiting on the new unit to arrive. Giving it one more chance because it does do what it’s supposed to quite well.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Good Ice Ice Baby!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is awesome! When you’re wanting that “good ice”, this will surely deliver. We are an active household of 4, and even with multiple trips daily to the ice bin, I don’t recall ever seeing it empty. It was a bit on the pricey side, and BB was able to do a price match a few days after I purchased it when they lowered the price, but still worth the spend.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hey,

      We're so happy to hear how much you are enjoying your nugget ice maker! This unit is incredible at keeping full and providing good quality crunchy ice. We're glad to be part of your home. Have a wonderful day! Mike@GEA GE_Appliances

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Great soft ice machine you've been waiting for!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is amazing little machine and we really like it. It puts out great little pellet size ice and you can have it make ice all day turn it off overnight and get up the next morning and still have a bin full of ice. The side water reservoir is nice, too since you don't have to remove the bin to keep it filled with water. As ice melts in the bin it will drain into the internal reservoir and make more ice with it. GE did an excellent job designing this little ice machine.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    Way too Loud- Defective

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As much as I love the ice this produces, this ice machine is crazy loud. We have now had 3 of these ice makers before permanently returning. The first lasted around 9 months before making such loud noises we returned for a new one. Both the second and the 3rd ice maker started making noises within 1 month. This delivers the best ice I've had, but it would be making ice and screaming in the middle of the night- waking us up :(

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Oh my! This is certainly not the experience we want you to have with your ice makers and we regret that you had to return all three. We're always searching for ways to improve and will share this with our team for future consideration. GE_Appliances

  • Pros mentioned:
    Ease of use, Ice quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing! The ice is on the softer side which me and my wife love! Works fast and super easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Ice maker

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very concerned with the prize of this ice machine because I’ve bought a few ice makers in the past for cheaper that went out on me but this one is so much better and worth the money I love the cleaning option on the machine and of course that it makes nugget ice yummy

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality
    Best Buy Employee

    Rated 4 out of 5 stars

    Very consistent, but keep it clean.

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] My advice is to make sure to follow the cleaning instructions and dont leave it in a dust prone area, it will keep making fresh nugget ice all day if you keep the pump and resivour clear.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    good to make ice quick

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it makes ice quick, and is good, however it doesn't fill up to the top without pressing ice making again, and when it freezes up, which is often, it makes loud noises to defrost but was told by maker it is normal. works ok but not for me.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Best ice cubes ever

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this buying another one for my store, perfect size, easy to use and clean this is definitely pick up

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Ice Maker a dream

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were hesitant to buy, but we have a Samsung frig w/a know ice maker issue that we had already repaired a couple of times. This time we opted to put the cost of repair in to this ice maker - best decision ever…wish we had done it sooner…if you are in Texas, this is like Sonic ice - LOVE

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Very Very noisy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For making great ice I would give 5 stars. The only way we make ice now is to schedule it at night for the next day. This machine makes so much noise during the ice-making stage you can't hear yourself think.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Thank you for your review, it means a lot to us and we appreciate you being a valued GEA customer. We will pass the information along to our engineers and design team about the noise and time it takes to produce ice. Your feedback helps them improve on in future builds, so its very much appreciated. Please let us know if we can help with anything else you may need in the future. Sincerely- Dianna@GEA GE_Appliances

  • Rated 3 out of 5 stars

    Great but get warranty!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it works, it is a great machine. We our current ly on our 4th machine. 1st lasted 2 years, second lasted 1 1/2 years and last one lasted 6months. As long as you get the extra warranty you're good. Learned that after the first one. I almost bought a different brand this time but like I stated when running it is great.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Thanks for taking the time to share your feedback, that we'll be sure to pass along to the appropriate team. We appreciate you being part of the GE Profile family. -Don@GEAppliances GE_Appliances

  • Pros mentioned:
    Ease of use, Ice quality

    Rated 5 out of 5 stars

    Great ice maker

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This maker is fantastic for small cubed ice. It makes ice very quickly and is super easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best ice EVER !!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the offices at work had one of these ice machines. We use alot of ice at home. When i decided to by one my husband was completely against it mearly because of the price. We have had this machine a little over a year, it has been the best investment. All of our guests are envious!

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Wanted better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the ice that it makes. But its very loud and the tank on side does not empty in botto. Tank on its own. We have to fill water all the time and it is not what we really wanted to do.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello- We appreciate your purchase and are glad to see that you love the ice. However, we are sorry that you think it is too loud. We have some information on our website about the different sounds you may hear. If you'd like to check it out. If the Ice Maker is making a continuous grinding noise, this is not normal. Note: If it is doing this, please contact Opal Support at myopalservice.com or call 866-907-6718, Monday through Friday, 8:00 AM to 8:00 PM, EST. ~ There may be bubbles in the tube connecting the Side Tank to the Opal if the tube is not laying flat. Try adjusting the tube to allow the water to flow. Once the water line is cleared, water should start flowing and should not need further adjusting. If this does not work, remove the Side Tank from the base and then place it back in the base. This should clear any air that is trapped. We hope this is helpful. If you have any questions in the future, please let us know. We are happy to help! Joyce@GEA GE_Appliances

  • Rated 4 out of 5 stars

    Love

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it but if randomly stopped working after 2 yrs

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Broken after 1yr

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ice is great, but unfortunately just after 1 year of owning, mine has stopped working. Loud squealing noises, no ice production. I would except better longevity out of a 600$ ice maker.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello- We are so sorry to hear your Ice-Maker stopped working. If you haven't already, we recommend cleaning the machine and see if that helps. If you still have issues, please contact myopalservice.com, or you can also contact 1-866-907-6718, M-F 8-8 EST. Thank you! Joyce@GEA GE_Appliances

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    best ice machine ever, i use it daily

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolute best ice maker, ge version is so much better than the nugget maker w/out ge name... i had both and its worth the extra $. Smooth corners, ice bucket can open and stay attached, buttons are better and has a light :) i can't live w/o this. I had 2 of the non GE ones... and now a GE one... life expectancy 3+ years... i hope

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello - We're so glad you love your GE Profile Opal ice maker! We appreciate you for taking the time to provide us your valuable feedback. This unit does have plenty of great features, and it's awesome to hear that you're getting a chance to enjoy them. Best regards. - Don@GEA GE_Appliances

  • Pros mentioned:
    Ease of use, Ice quality

    Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont know what i would do without my ice maker, it makes ice so fast and it is very easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    In Love

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, love, love this ice maker!!! No issues. Looks and feels high quality. Produces ice very quickly and keeps on as you use it- just keep water going in, and it will keep putting ice out. I use spring water or better quality to keep it in good shape. The less build up in the machine. When you aren’t going to use it for 3-4 days, you have to drain it out so it doesn’t get stagnet. But that seldom happens.

    I would recommend this to a friend