Customer Ratings & Reviews

First off this thing makes perfect pellet ice. I was a little worried that It wouldn't produce enough ice but it's been able to keep up with our daily ice needs. Also, I'm super happy cause I just saved myself $4,000.00 by not having to buy my wife a undercounted Scotsman pellet ice maker. However, this thing is very loud! Luckily I had a spot for it in my bar so it's tucked away from the main part of our house. If you plan on putting this in your kitchen THINK TWICE before buying this. MINUS 1 star for noise.

Love it. Easy setup. Perfect crushed ice on demand

Good while it works. The machine developed an unberable grinding and whining noise. I purchased a protection plan for it, but Best buy is refusing to service it even with 2 year protection plan because the protection plan is only good for 1 year... apparently.

Best investment ever so glad i purchased for myslef

Great. It works nicely. I just keep having ice to drink. I recommended. Love the texture of the ice.

We purchased this machine August 5, 2023. We had to replace it in January 2024 under warranty for the horrific screeching noise. Now, August 28, 2024, it has gone out again with a different issue. Because it is out of warranty, it’s not replaceable. We used distilled water only, as well. Absolutely not worth the money. There are posts all over the internet about this. It’s great until it’s not. And it is a product that just does not last.

This ice machine makes the most delicious ice cubes. It took a little tike to hook up to WiFi but I can now turn it on with my phone. Makes a great addition if your fridge ice machine is small and you have friends over for drinks. We put this is our bonus room for guests when we watch sporting events/movies.

Had this ice maker for about 2 years now. Still works great. Everyone loves the pellet ice. It makes ice fairly quick. Just be sure to descale every once in a while and it’ll keep on going.

Since my refrigerator with the ice maker has passed the point of no repair, the main refrig doesn’t make enough ice for the family. Never enough ice in my house, This one works great and have ice when I need it. It’ll eventually sit on my bar in my man cave after I replace the main refrigerator. I’d buy it again

Best little ice machine EVER! Don’t let the price scare you. Even though it is pricey, it is well worth it! This thing makes ALOT of ice. Nice tiny nugget size ice. The kind you get a QT. It has a refillable water tank or you can connect the hose to your water line. So, what are you waiting for? Go get one!

A bit pricey but glad I got it. Easy to setup and use. Had for 2 years and still going strong.

Amazing! Makes fast and soft nugget ice! Only negative is that it does not have a hose refill feature. Gets annoying to have to refill the water dispenser all the time.

Love this ice machine! Easy to set up, easy to use, and I love the little ice cubes! Wish it wouldn't recycle so often but it isn't too big of a deal.

This nugget ice maker is fantastic! It took a couple of days to get in the groove, but it makes great ice, lots of it, and is very quiet. I had a few questions about the instructions, and the company was very responsive to me to get them answered. I would recommend this machine to anyone!

Great Ice maker!! Keeps up with the demand of a 4 person family and then some. Ice is soft and crunchy. Great purchase.

We love having pellet ice at home anytime we want it. Down side is the water quality in your area will dictate how much you need to flush it

The ice maker in our fridge went kaput. Instead of repairing that, we took this opportunity to invest in this nugget ice maker. It's fantastic. The ice is perfectly chewable and works great in water, iced coffee, and any other iced drink. This is definitely "the good ice".

Nice product a little nosier than expected when it is actively making ice. Otherwise we love it!!

This is the loudest kitchen appliance you will ever have. If wherever you are putting this in your house is close to your bed, don not buy it. It makes a loud circulating humming noise constantly and then you can hear the ice drop into the bin periodically. It will keep you awake at night. We purchased sound proofing, similar to what they use in music studios, to go in the area where we have our machine. It helps, but still really loud. We do like the ice it provides, but with the high price and the noise, we don't think it is worth it.

The best countertop ice maker. It makes tremendous tasting ice and it makes it pretty quickly. About a pound an hour and the size and softness of the ice is just like you would get at a restaurant or gas station with nugget ice. My wife is going to end up needing dentures soon going through the amount she chews :)