Customer Ratings & Reviews
- Model:
- XPIO13BCBT
- SKU:
- 6408650
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the Opal 2.0 ice maker's ice quality and ease of use. Many appreciate the convenience of the side tank and the compact size that fits well on countertops. However, some customers have expressed concerns regarding the noise level and long-term reliability, while others feel that the cleaning process is time-consuming and the product is somewhat pricey.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Noise level
waster of money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this ice maker was a complete waste of money. About 6 weeks before we had had it a year, it started making a terrible grinding noise( apparently a common issue). We reached out to GE, and after a lot of back and forth, we were asked to film the noise. So we did. Then they finally decided that they would send us a "new" machine with no warranty. once it was received, we sent the other one back. After 6 days with the "new" ice maker, it started telling us to add water, and would not make ice. we learned this is ask a common problem with this machine. clearly we were sent a refurbished machine instead of a new one. Since we were without a warranty, we donated the ice maker to Goodwill and vowed to never purchase another GE product again.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you bringing this matter to our attention. We're sorry that you had this experience with both of your ice makers. We'll let our team know of this for future consideration and we understand your decision to donate the unit. We hope to have the opportunity to earn your trust in the future.
- Pros mentioned:Ice quality
GE ice maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been a great ice maker. Reliable and makes great ice. Worth the money.
I would recommend this to a friend - Pros mentioned:Ice quality
Great addition to our home
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new ice machine!!!! And it makes the GOOD ICE!!
I would recommend this to a friend - Pros mentioned:Ice quality
My favorite portable Icemaker.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my favorite portable ice maker I have ever owned. Everyone that comes to my house goes straight to the icemaker. We all love to eat ice.
I would recommend this to a friend - Cons mentioned:Noise level
Works just fine.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kind of noisy and there’s no insulation so the ice is constantly melting making it very inefficient.
I would recommend this to a friend - Pros mentioned:Ice quality
Best Ice Maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best ice maker ever.. It makes the ice do fast
I would recommend this to a friend - Pros mentioned:Ice qualityCons mentioned:Price
Only worked for 4 days. :(
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so DISAPPOINTED! I love the nugget ice and it worked great for 5 days and it will no longer draw water from the tank. It still works if I pour water into the onboard basin, but that's not what I paid for. There are tons of ice machines that require constant water additions that aren't this expensive. I'm returning this weekend. The packaging on this one appeared repackaged and I'm not surprised. I feel like I probably received a return but judging from the latest reviews I guess I'll have to find another ice maker.
No, I would not recommend this to a friend - Pros mentioned:Ice quality
Love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love it. Makes the best ice, and very quickly. When you take some out it makes more automatically. Best thing ever
I would recommend this to a friend - Pros mentioned:Ice quality
GE Opal ice maker 2.0
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want everybody know that I am in love with the opal machine and it is awesome!! and it is easy to clean. The ice taste so good
I would recommend this to a friend - Pros mentioned:Ice quality
Had issues with 2 machines, pls/ read full comment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought one of these and originally loved the way it made ice, but shortly it started making a grinding noise and quit producing much ice. Returned the ice maker and bought another based on the assurance that no others had the same issue. Second time around, same thing occurred. We are in the process of working with GE to get this second one returned to them and see if one direct from their factory will have better results. Perhaps this was a bad batch of machines to one best buy store. We will love it and the ice it makes if it continues to do so without the horrible sound. I have been told by GE that this is NOT the noise of it defrosting and is definitely not the way it was intended to operate. I will adjust my review once I know I have seen one work to its fullest.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for taking the time to write this review! We’re so sorry to hear about these issues you’ve had with these ice makers. We understand just how frustrating loud and unexpected noises can be, and this is certainly not the experience we wish for our consumers to have. This said, we would like to apologize for any inconvenience these units have caused you. We highly recommend continuing your communication with us to resolve this issue. Thank you so much for your patience, and if you need any additional assistance please reach out to us on social media. All the best – Matthew@GEA
- Pros mentioned:Ice quality
Great ice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my nugget ice maker. Everyone that comes to my house loves the ice.
I would recommend this to a friend - Pros mentioned:Ice quality
Nugget Ice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My amazing wife got me this wonderful nugget ice machine. The best without breaking the bank.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there - we appreciate your review! It’s great to learn that you’re enjoying this wonderful Opal Ice Maker and its delicious nugget ice. We hope it continues to be a favorite in your household for years to come and want to thank you for becoming a part of our GE Family! Have a great day. Lauren@GEA
- Pros mentioned:Ice quality
Ge profile ice maker
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes amazing sonic type ice. I would recommend the ice maker.
I would recommend this to a friend - Pros mentioned:Ice quality
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Ice comes out perfect everytime. No.issues at all
I would recommend this to a friend - Pros mentioned:Ice quality
Works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it says pricey but been good, ice is nice pumps out fast
I would recommend this to a friend - Pros mentioned:Ice quality
Love the chewable ice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes great chewable ice just wish it kept it cold so it didn’t melt so fast I. The machine does put off a lot of heat which could be a problem for your cabinets.
I would recommend this to a friend - Pros mentioned:Ice quality
Counter Ice Maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The family loves it. We all use it. Makes great drinks.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there - We're delighted to hear that your family is enjoying the GE Profile Opal 2.0 Portable Ice Maker! It's wonderful to know that it's become a favorite for making refreshing drinks. If you ever need any tips on maximizing its use or have questions in the future, please don't hesitate to reach out. We appreciate your feedback and hope you continue to enjoy those great drinks! -Kacie@GEAppliances
- Pros mentioned:Ice qualityCons mentioned:Reliability
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first one died after 14 days and I had to submit a support call. It took about three weeks to get a replacement. So far the replacement is holding up pretty well but just pray you don’t have to engage with support for this thing because it’s a nightmare. Email instructions don’t make any sense, takes them forever to get back to you. I had pretty high expectations because this is a $600 ice machine that only does one thing. When it works it’s amazing and my wife loves it, when it doesn’t well you know the rest
No, I would not recommend this to a friend Great Machine, in the beginning
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a year ago. Initially, a great machine, we are now going to return it for a new one or another option becuase it does not keep the ice cold and it melts so the machine keeps running because it has water.
I would recommend this to a friend- Pros mentioned:Ice quality
BEST Nugget ice maker
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.absolutely LOVE IT - Best Purchase. It is pretty much empty EVERY DAY
I would recommend this to a friend