Customer Ratings & Reviews
- Model:
- XPIO13BCBT
- SKU:
- 6408650
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Opal 2.0 ice maker, particularly the excellent ice quality and ease of use. The side tank and its convenient size for countertop placement are also well-received. However, some customers have concerns regarding the noise level and long-term reliability, while others feel the cleaning process is a bit lengthy.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Noise level
Great- while it lasted.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice machine was WONDERFUL, for the first 3 months we had it. Now it makes a horrible squealing sound whenever it's making ice, and I can't figure out how to stop it.
No, I would not recommend this to a friend - Pros mentioned:Ice quality
Good ice. Finicky machine.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I reallly love this ice. I really hate that the machine gives me trouble. First model grew mold. This model doesn’t maintain water suction to make ice.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We’re sorry to hear of the trouble you’ve had with your machines. This certainly isn’t the experience we want for you. Please reach out to our Opal Support line by calling 1-866-907-6718. They’ll be happy to help get this resolved. -GD
Erika
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it .. ice cubes are very small but maxing makes them very fast and quietly. Would buy it again
I would recommend this to a friend10 stars
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best investments I’ve made! I’d give it a 10 stars if i could
I would recommend this to a friendIt is a great icemaker!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is amazing!! It does make sound but it is not loud like the reviews have said. I am very pleased with it.
I would recommend this to a friendBest investment ever !!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So worth the debt I created !!!! I have ate ice for a week now !!!!!
I would recommend this to a friendIce maker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great!!!! Great great great great great great great
I would recommend this to a friendIce Maker
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome, best ice maker on the market. Just like Chic fil a
I would recommend this to a friendThe good ice :)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the "good ice" machine!! It's sleek, stylish and is a great addition to the bar.
I would recommend this to a friend- Cons mentioned:Noise level
So freaking loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ice but it is sooooooo loud! It screeches for 5-15 minutes after you open and close the drawer for ice. Bestbuy isn’t allowing me to upload the video with sound
No, I would not recommend this to a friend Works great for a year
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second time that I’ve had this problem in the past 2 years it goes into defrosting mode and never comes out of it don’t know what the issue is but it seems to work fine for a year and then the problems start
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you bringing this to our attention. We would suggest reaching out to our Opal Ice Maker Support Team by calling 1-866-907-6718 (M-F, 8am-8pm EST.) for further assistance, as they are best equipped to assist you with this.
Great so far.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great so far. We will see how it holds up over time.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there- We appreciate you taking the time to reach out to us with your feedback. We are happy that so far you are liking your Opal nugget icemaker and we are confident that you will continue to be pleased with this unit. We are here though if you need anything in the future. All the best! Dianna@GEA
- Cons mentioned:Noise level
Loud Screech
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was super excited about this purchase. Got it home set it up. Two days later it starts making this horrible screeching noise. I contacted opal support they shipped out a brand new one….. 2 days later the new one has the same exact screeching noise. I am beyond frustrated and upset with the product
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are sorry to hear you are having this issue with your Opal. This is not what we expect and are sorry for your inconvenience. We have some information on our website that may help. Here are some tips that should also help. If the water well is filled to the upper fill line and no ice is being produced, please perform this simple test: 1. Please start the Opal and switch to cleaning mode. Don't forget to detach the side tank. 2. Remove the screen/filter at the bottom corner of the reservoir, exposing the small white rubber inlet used for water circulation. 3. Make certain that the Opal is not connected to the phone app and that the water well is filled to the upper fill line with distilled water. 4. Remove the ice bin and press the button to see if the Opal pumps water. This could take up to 5 minutes to start. 5. Plug the small inlet with your finger for 10-15 seconds to create a vacuum within the pump/circulation system. 6. Release the plug and wait a minute or until you see water movement. 7. If you do not see a change, you may want to repeat these steps a couple of times. Note: If you see water movement, please switch to ice mode and run for 30 minutes. **You may also need to prime your pump so try using a Turkey Baster/Injector and gently fill the hose that doesn't go to the side tank with water, and then restart the machine. If you continue to have issues, please reach out to OnPoint directly by calling 1-866-907-6718, M-F 8-8 EST. If you have any questions, please reach out to us via a private mess on Facebook. We are happy to help! Joyce@Profile
Fantastic Product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fabulous product … makes ice quick and easily to use
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there- We appreciate you taking the time to reach out to us with your feedback. We are happy that so far you are liking your Opal nugget icemaker and we are confident that you will continue to be pleased with this unit. We are here though if you need anything in the future. All the best! Dianna@GEA
I’ve Machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am well pleased with the ice machine. I highly recommend It.
I would recommend this to a friendDisappointing product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was great when it worked. Had it for about 15 months and it stopped working. Performed regular cleanings as directed. Tried recommended cleaning, maintenance videos and still does not work. Very disappointed in product. Be ready to spend $650 every 12-18 months if you want to have a working product
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We can understand your disappointment when your icemaker stops working. We would like to help! If the water well is filled to the upper fill line and no ice is being produced, please perform this simple test: 1. Please start the Opal and switch to cleaning mode. Don't forget to detach the side tank. 2. Remove the screen/filter at the bottom corner of the reservoir, exposing the small white rubber inlet used for water circulation. 3. Make certain that the Opal is not connected to the phone app and that the water well is filled to the upper fill line with distilled water. 4. Remove the ice bin and press the button to see if the Opal pumps water. This could take up to 5 minutes to start. 5. Plug the small inlet with your finger for 10-15 seconds to create a vacuum within the pump/circulation system. 6. Release the plug and wait a minute or until you see water movement. 7. If you do not see a change, you may want to repeat these steps a couple of times. Note: If you see water movement, please switch to ice mode and run for 30 minutes. **You may also need to prime your pump so try using a Turkey Baster/Injector and gently fill the hose that doesn't go to the side tank with water, and then restart the machine. If you continue to have issues, please reach out to our Opal team at 1-866-907-6718, M-F 8:00-8:00 EST.
Awesome!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everyone in the house loves this ice maker, works fantastically.
I would recommend this to a friend?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was easy to purchase and store personnel were great at helping with the decision.
I would recommend this to a friend- Cons mentioned:Noise level
Lady only one year…
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lady only one year and Sta at making an unmanageable noise
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We would like to know more about this. Could you please PM/DM us on any of our social media pages and please reference this review. Dianna@GE Profile
Love my Ice maker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband and my daughter love it and I love it too.
I would recommend this to a friend