Customer Ratings & Reviews

It worked great for about 6 hours then evertime we tried to use it there was a terrible noise that only intensfied. It was what I imagine a cat screaming in a progressivly loud manner. You coukd hear this thing across the steet at my neighbors house.

We never actually used this which is why I am giving it 2 stars instead of 1, but it was waaaayyyy too complicated to set up. Came in good packaging with plywood to keep it safe which was nice, but once you cut the straps off the box, it can't be used again which is baffling. Why not make the box sturdy with plywood, but where you can keep the box and move it if needed? You would spend more time getting it set up so you can use it than it takes to actually make ice.

Had it 1 yr and 2 months. It has a 1 yr warranty and the compressor quit. Everything else works, just won't freeze anymore. Pretty expensive for an appliance for a year.

This is the best investment ever!! It cost alot but well worth it!! Kids love it and i love it. A win win!!

This has been replaced 4 times so far, 3 refurbished and one brand new, it lasted about 2 to 3 months and I've only owned it for a year. If you buy the geek squad protection you only need the year,

This is my second ice maker and for $550 it should work for a million years.

I wanted this machine so bad but it arrived broken and I was crushed. I still want it but can’t afford it now!

It is a good ice-maker but cleaning it is a bit arduous.

We love it but after only 2 years it’s leaking from underneath

We love our ice machine. Works great! We were able to buy it right at the store. Highly recommend.

I purchased this machine in March of 2022. Within the last month the machine has quit making ice and will only display the icon “Add Water”, even when completely full of water. I have done every possible trick posted online to flush the lines, including taking the entire machine apart. Nothing has worked. When I called the service line, I was told I was out of luck. No one is able to service these machines or provide any parts to attempt change. I have had this $600+ machine for 18 months and now it’s a hunk is useless metal on my counter. What a joke. Do not purchase.

Love it. Makes great tasty ice. Those who love great ice in your drinks this machine is for you.

I like it, it’s ok but they could of made the ice tray bigger and also keep the ice from melting.

Claimed it was open box excellent. Unfortunately it was a gift and Christmas was delayed for us due to illness. Open the ice maker, mud and mold. Husband tried to clean it, but now squeezing like crazy and making all kinds of noise. Don’t buy!!

This item is fine but am so disappointed with store personnel. I went there Thursday to make a purchase and the female clerk working in the cell phone Department told me that would have to come back next week. She was the only one working and she was so rude. Don’t think I’ll ever go back. There are better stores

I have had my black stainless opal ice maker for over 2 years now and will be on my 4th replacement. Having the BB warranty has really saved me. The ice is fantadtic- 5 stars but the machine is terrible- 1 star. I will keep exchanging since its worth it.

Loved this new machine had the first nugget ice machine. This one is slimmer and quieter.

Definitely not worth the money. The ice is not great for actual cocktails. The ice is small and easy on the teeth but annoying unless you use a cover on your drink. The unit is obnoxiously loud and has started to make a squealing noise after 11 months. Don’t waste your money.

It makes great ice but it groans like it’s dying about four times per day and is extremely disruptive

This unit started squeaking and had to be replaced after only five months. The total cost to replace the machine was an additional $90 because the price for the same machine increased by $65 and the four year warranty increased by $25.