Customer Ratings & Reviews

A little on the pricey side but definitely a great ice maker. Super convenient and takes up minimal space

Love this ice maker. Everyone 8n the family that uses it has always said good things about it. They call it the good ice!

As much as I love the ice this produces, this ice machine is crazy loud. We have now had 3 of these ice makers before permanently returning. The first lasted around 9 months before making such loud noises we returned for a new one. Both the second and the 3rd ice maker started making noises within 1 month. This delivers the best ice I've had, but it would be making ice and screaming in the middle of the night- waking us up :(

Great item, nice perfect size Alittle noisy but perfect ice cubes

We love it! Keeps ice full. Small “sonic” ice. Easy to care for. It is a little noisy and large - if you’re short on space.

I love nugget ice and this machine makes it so easy! I set the timer through my phone so I can have fresh ice when I get home from work! This is my second Opal ice maker. And what I will buy every time as long as they make it!

So, to start out, I'd just like say I've kicked this purchase around for years and finally did it. I don't regret it. This machine is pretty awesome. Yeah, its expensive, but once you start munching on the ice, and adding it to all your drinks, your buyers remorse will be no more. My daily water intake increased significantly, and that's good, right? ; ) I delayed my purchase for so long because of the complaints of noise, reliability, price and size. So, I did what I normally don't do and bought the extended warranty from BB. Hopefully I won't need it. So, to the noise... It's a refrigeration device, so yeah... you hear it running. I wouldn't call it noisy by any means, at least mine isn't. I have an air filter running in my den and its way louder than the Opal. Also, it makes ice so fast it will fill up the bin, and if you need to cut it off for a while, cut it off. Noise worried me in the reviews, but to me its a non-issue. The size, yeah, its large. But I have it sitting next to my fridge on the counter. I might move it later, or I might just leave it there. After a couple days I'm already used to it. One small issue with the water reservoir that's attached, you need to "burp" it often. At least I do. In order to get it flowing correctly to the Opal, you need to lift up, and the set it back down several times before it gets the water flowing through the tube really good. Not a real issue, just a little annoying. I'd say, if you're like me, and you've been thinking about it for a while, and you really like "the good ice" and it won't break your bank, get it. I absolutely love it. I am not disappointed at all. Make the decision you know you're going to make anyway eventually.......you won't regret it!!!

Absolutely love this ice machine. It is quite compared to most machines and this ice is perfect. Although it is pricey, I am hoping the life of the machine makes it worth it.

Makes ice fairly quick. The water side tank is more of a necessity than I expected. Glad I opted for the model with the side tank. The ice nuggets are great and improve many drinks. The unit is fairly loud when making ice. I currently have it on my kitchen counter, but plan to place it in a nearby room within a vented cabinet. The noise is too disruptive to have this unit running in a high traffic and/or small space. Running this unit on a schedule allows you to manage the noise. A small annoyance is the unit drips water from the ice bin, when opening the bin. A drip tray is included, but is not aesthetically pleasing.

Great purchase love my ice machine, makes great ice

Love the pellet ice. It’s easy to operate and not as loud as the cheaper brands.

I love it. It can be a little noisy at times. But we never run out of Ice now. Very easy to set up and use.

So far so good. We had the older model and it died less than a year. But we ran it 24/7. Taking a different approach this time. Using the app and running a scheduler to make ice twice a day, using distilled water only, using the optional filter you can purchase. Hopefully we get more life out of this one. It makes great ice!

Excellent ice maker! I've been looking for a "good ice" maker that would fit in my kitchen and keep the ice ready. This machine makes really great ice. It makes some noise when it's actually making ice. Sounds like the humming of a refrigerator or dishwasher. Not bad... and only when it's making more ice after you get some out for your drinks. I would definitely recommend this machine. Actually, just did recommend it yesterday!!

I bought this for my wife as she LOVES ice. Makes ice in small chunks, once it gets going it goes pretty quickly. Initial setup is a little time consuming and cleaning process isn't the fastest. This is by far superior to the other ice machine we own. It's night and day. Personally we only use filtered water, the ice is great tasting. If you can afford this machine and love ice its a no brainer for me.

Makes great nugget ice pretty fast. It is expensive and heavy to move around. We use it at the house then move to the camper when we travel. The only issue with it that I do not like is the loud screeching noise when it's in defrost mode. It is super annoying. For the amount of money this thing costs, I feel as if that noise shouldn't be so annoying.

This is great for the most part. As far as making ice, this is wonderful. It makes more noise than I thought but it is not overly annoying. Our first one had an internal failure within the first 6 weeks, BB covered it and gave us a new one about 2 months ago and it has worked great so far. Get the protection plan for this!

Easily the best ice maker that I have ever bought. It is great for cocktails. The side water tank makes a huge difference. I thought I would spend every day filling up the tank, but it turns out I only have to do it every couple of days. The best feature is how fast it makes ice. It takes a bout a hour to make ice to fill around half the bin. ☺️. 10 out 10 would recommend. The WiFi features are a bit gimmicky, so don't buy it for that reason.

This thing is the best! Though you better follow directions or suffer the consequences. Distilled water only, no minerals, clean the machine ever week or two as directed. So far this machine is super quiet. The only noise I ever hear from it is the ice falling into the tray. The ice quality is perfect. Other machines try to mimic the ice from sonic for cheaper and fail...this is exactly like sonic/hospital ice. Perfect texture and crunchiness. Now I get it, its expensive, but I honestly cant imagine not having it now.. like how did we live this long without our own personal sonic ice machine?! If you can splurge for it, buy it. You wont regret it. Id also say go ahead and get the extended warranty from bestbuy.. worth it on something this expensive.

This ice maker is awesome! I purchased it after receiving two damaged ones from NewAir. GE costs more but was well worth it. The set up was easy and I love the side tank to keep the ice flowing. After hearing the noise from the other machines, this little hum is a cake walk. I am looking forward to having my friends over to meet my new found friend! No more trips to Sonic for ice :-)