Customer Ratings & Reviews

I love this machine!!!! I love Sonic ice and it’s great to have this great ice really handy at the house. It does make a little noise but it’s worth it. I would recommend if you want handy ice for drinks and smoothies this is a wonderful addition to your home or camper or man cave!!

Awesome ice maker! It’s impressive how fast it makes new ice! Everyone loves this machine. The con on this product is having to constantly refill the water and cleaning the machine is a pain.

Great ice just wish we didnt have to keep getting it replaced after 2 yrs. Every 2 yrs it has be replaced

You may think, why do I need a $600 ice maker when I can get one for under $100? Well, this icemaker is well worth it. The ice is plentiful and perfect. Get the 2.0 for the wifi capability. Just do it.

Love pellet ice? You'll love this. Easy to clean and use. One piece of advice...they fail. Get the extended warranty FOR SURE. Both my friend and I have had to replace ours within 1 year. I expect it to happen again.

This is definitely a game changer; definitely not a need, but something that instantly became part of our daily routine. We have a refrigerator with an ice maker, but this ice changes the game completely, it's fun to eat and everyone uses it several times a day. The installation process was very easy, it does take quite a bit of space on your counter, so keep that in mind. And although some reviews mentioned this is loud, we have found that is a lot quieter than our refrigerator or the dish washer.

We purchased this for our home because we love the little nugget ice like sonic has. Absolutely love this ice machine. We have 5 people in our family and it keeps up the ice for all of us.

So far, I've really enjoyed this ice maker, It encourages me to drink more water just to get to that lovely ice. Other reviews state that's it's a little loud but I haven't found that to be the case. I Will be keeping this thing will update the review if any problems arise.

It is wonderful. The ice is very good, and we all love it. It is quiet and easy to use. Although on the higher end cost wise, it is well worth it.

I bought this ice maker for my wife's birthday. She was really wanting an ice maker that made that Sonic ice. We were also looking at the cheaper ones that made the hollow bullet-style ice. We stayed at a VRBO that had one, so we got to test it out. It was okay, but definitely not Sonic ice. The price for this unit made the decision tougher, but the return policy that Best Buy has made it easier, knowing that I could return it if we didn't like it. And then we did the 18 month, no finance charges option for payment. We ended up buying this unit and are we are glad that we did! We love this ice maker and use it all the time. Infact, when the wife leaves for work, she fills up a gallon size ziploc full of this ice to take to work with her for the drinks throughout the workday. I haven't had any issues with it at all and its fairly quiet. The initial set up took a while with the cleaning cycles. But overall, a great purchase and we are glad that we bought it.

Purchase to supplement primary refrigerator ice. Has worked been working fine so far. Setup was easy. It can make a bit of noise when making ice but has not been an issue for us. The ice is excellent. It is used more than the primary refrigerator ice.

Great ice but very noisy. The ice it makes is incredible. The grandkids love coming over just to get ice. The noises this machine makes is another story. We are on our 3rd machine. If you do purchase this machine, get the extended warranty. Dealing with Best Buy on these issues has been horrible. Just try to call your local store with a simple question. They’re system sends you to someone that barely speaks English in another country that doesn’t even know what Best Buy is. Terrible but true!

We love this ice maker. The ice is delicious and the machine is very efficient. As the ice melts in the machine, the ice maker recycles the melted water and makes more ice. The machine makes a humming noise but the quality of ice far out weighs the hum. Super easy to clean too.

I love my water to be SUPER cold so I’m always getting ice by the bags. I was done with buying bags and told my husband that we’re probably spending about the same amount with all the bags we’ve bought! I had a little ice maker but it couldn’t keep up with my ice intake :) So we went to Best Buy to look for one. As soon as I walked in, I saw this beauty and said yep, she’s coming home with me!! I’ve had her for over a year now and she’s paid for herself numerous times. IF YOU LOVE ICE AS MUCH AS I DO, GET THIS ICE MAKER! This was best investment that I ever purchased! The WiFi and the app to let you know when to clean it, or to add more water is so convenient. Y'all get one, especially if you love that Sonic ice!

Best nuggett ice machine hands down. Love the wifi option! I can turn it on ad we return home from a short trip. So convenient! Add in that it's so much quieter than our last ice machine. You cannot go wrong.

Amaizng ice so easy but it does make super loud nosies once a day to defrost. Also it squeels. But ice is amazing

The opal ice maker is expensive but it does give you delicious chewable ice that is about 1cm square. The nuggets are delicious. I do wish you could hook up directly to a water line instead of continually filling up the side tank. Setup is easy and very straight forward. Go on YouTube and you can find a video that provides 3D print files to allow you to setup a water line directly to the unit. The ice stays for a long time until you make a few cocktails.I do like that it is somewhat portable although it’s large to some. Fits on the countertop great and matches my matte gray cabinets.

This ice maker is the real deal! The ice the unit creates is similar to the kind you can get at Sonic— who can complain about that!? The noise level is relatively quiet and something you’ll get used to over time. My one complaint is the fact that you have to place the ice scooper outside of the unit— this creates frequent mopping up of excess water. If only they designed a way to store the scooper on the inside, then the maintenance of this would be more ideal and less of a pain. Overall, excellent system— functionally and aesthetically.

This ice machine is awesome! Was it spendy? Yes. Was it worth the price so my addicted to eating poop ice wife is happy? DEFINITELY! The setup was easy. Just takes a little time. The packaging was surprisingly substantial to protect the ice maker. Didn't expect to find wood panels on the top and bottom. It made ice within just a few minutes and we have yet to run out. All i can say is make sure you ONLY put distilled water in it. Love the color we chose. The stainless is a classic color. The LED light is a real nice touch. When snagging some ice in the dark and it almost makes it glow. Also, like that we can take it with us in the RV and have ice any time. It will hold a full gallon of water. Fill the side reservoir, add some water to the tank the resevoir sits in and then dump the rest in the reservoir under the ice bin. I highly recommend this ice maker!

Much improved over the 1.0 version we had.. i loved it until i hated it. So far this one seems well built and i love the side tank for refills. Made ice quick, and of course we LOVE this ice... so giving Opal one more chance!