Customer Ratings & Reviews

I have wanted this ice maker for awhile and I believe it was worth the wait, it works great. And the side tank is great and I love the pellet size ice.

I don’t entirely understand why this type of ice machine costs so much, but generally speaking it is life changing to own. I have not attached the extra piece that stores more water as the main reservoir holds a lot of water. I think if I did it again I would save the money and not bother. Also, be sure to measure before you purchase!

Do you love the sonic nugget ice? This is even better. I love this machine. My first one lasted almost 5 years but luckily I bought the extra warranty and Bestbuy just gave me another when it quit. Would still but it again even tho that happened.

This ice maker is a great compliment to regular freezer made ice cubes. It makes ice instantly at a pretty rapid pace. I wouldn't use it as my main ice maker since my family uses a lot of ice. It fits perfectly on my countertop under my cabinets.

It makes the best ice. Easy to use. We use it everyday.

Love it! My kids eat the ice all day long. Only complaint would be that when it’s making the ice, which is almost all the time it can get a little noisy.

I love this ice maker, it makes up to 3 lbs of little nugget ice cubs. It works great. Easy to use. Perfect for summer or all year long.

Love this. My dream come true! Makes ice quickly and efficiently. Cleaning is kinda a pain, but at only once a month it’s doable.

Makes ice fairly quickly, no problems with it at all. It does have a small noise while it’s making noise, not very noticeable. But that’s expected. A little on the pricey side but it is very high quality appliance.

This is the second Opal we have owned. The ice is great nugget ice. Ice is made fast enough for a standard family or small gatherings. With the attached reserve tank it needs to be refilled about once a day or less. Absorbs the flavor of drinks well and easy to chew.

Extremely easy to use and works flawlessly upgraded from the 1.0 so I could have a bigger ice capacity and faster ice creation!

I have seen many negative reviews between multiple websites, however, I have had no issues with my machine. I ONLY use purified water in it, and only clean it every 5-6 weeks. It has been running like a charm since November 2020. I think the key is to NOT use tap water. By using purified water, which we have at home in the 5-gallon bottles, it keeps the machine cleaner. It would be nice if the app allowed you more control over the device, like make ice for the next hour(You have to set a schedule to make that happen). Otherwise, no issues. I do go through a lot of purified water when I clean it, but it is worth it since I use this machine several times a day. The ice is the best!

Great product.. gets loud sometimes but if I unplug and plug back in it works fine

Awesome Ice! A little louder than expected, but based on all the reviews kinda expected it. Limitless supply of awesome ice! Blue tooth controlled and programable.

Love it. Constant ice. Great for mix drinks. Towards the end of the week, the reservoir tank wasn’t feeding the unit. Not sure what happened but I took it out and put it back in and water was feeding the ice maker. None issue at this point.

We wanted opal ice badly enough that we purchased a $650 ice machine. When you spend this kind of money you would expect this device to work well. It makes great ice and we love it. The biggest downside to this machine is the noise. It was tolerable when we first started using it. I purchased this Ice Maker on July 15, 2021, and today it is October 8, 2021. This ice maker is 2-3 times louder than the day we took it out of the box. It is now randomly making very very loud squealing sounds that can only be stopped by unplugging the unit. It sounds like the whole thing is coming apart. We have contacted customer service and they are working through a warranty process with us now. In the instruction manual, it tells you to use water with a hardness of 12.0 grains or less. When the warranty team talked to us they stated that you need to use distilled water in this machine. So, if you are fine purchasing distilled water to fill up the tank every time then I say knock yourself out with this ice maker because the ice is awesome. Just be warned it goes through a tremendous amount of water. If you don't want to store distilled water to make ice and you have hard water then I would completely avoid this purchase. Just my two cents.

Great unit! Works better than the one I had, easy to clean and makes great little ice bites! I had reservations due to cost; however, after using it multiple times, I can justify the cost with no reservations. Should have had this one 1st!

Got this for our mom for her birthday she was so excited to get a chick fil a/ good ice maker! Super easy to clean and assemble. Love that it reuses the melted ice to make new ice! Everyone in the family is benefiting from this gift! Would definitely recommend buying!

We love the Sonic ice! Easy to clean! Just add water. Makes ice quickly and quietly

This is the best ice machine out there. If you like soft nugget ice this is the machine to get. Yes, it’s pricey but it’s worth it if ice is important to you