Customer Ratings & Reviews

For those who like pellet ice, you will love this thing. With five living in my house, I don't think this thing ever stops running, we love our ice. So why four stars? After 8 months of use it started leaking. I filed a warrantee claim with the manufacturer and they drug out the process for a couple weeks asking for weird stuff, like a picture of water on my counter proving it was leaking. After they finally approved the warrantee replacement they notified me everything is delayed and it would be a couple of months before they could send me a replacement. So, great product but subpar service.

This little ice maker is awesome. It makes the perfect size ice nuggets, fits right on top of the counter and is so easy to use. It made ice super fast as soon as it was cleaned and set up to go. It is quiet and easy to refill the water. highly recommend!

Makes amazing ice, wife loves it. Only complaint, it needs to be cleaned often if not used as much

A great ice machine. The family loves it already, it took a bit to get it working, the app is terrible, don’t use it. Don’t bother to mess with the scheduler and just let it do it’s thing…. It took a few startup cycles to get it running, and it was a little slow for the first few hours, but once it was up and running it makes a very surprising amount of ice in a short amount of time. My only “real” complaint is the ice drawer has to be seated just right, you have to pick up on the tray when you push it in and make sure it clicks in place or else the machine will shut down because it thinks the drawer was left open.

Love it! The side tank is a must. Overall a bit pricey. I use filtered water and it makes great ice in short time and keeps up with my family.

Excellent machine, produces great ice, simple and practical. Recommend using spring water to make your ice, it enhances the taste and keeps the machine clean.

Purchased in August and use this everyday. So far it works great with no issues. I absolutely love the nugget shaped ice. It does make noise during ice making, but not for long periods of time. Highly recommend this icemaker

Love, love, love my chic ice maker. Easy to use and makes nice soft ice chips. Great for parties and every day use.

Perfect for you if you are addicted to Sonic ice. Easy to set up and use. The price was good also because others on the market are very expensive. In an hour, the bucket is pretty much full, so I think it's pretty fast for the size also. Great buy at Best Buy.

You like fast cars? You like freedom? You wanna be one of those guys in the “touch of modern” commercials? This is the ice machine for you. As you search to find that perfect vinyl record to play for your guests - “The Beatles - Revolver” or stick with something a little more classic like “Fleetwood Mac - Rumours?” No, you size up your cronies and Eric Clapton - Slowhand seems like the appropriate recording to celebrate the victory of your favorite sailing team. After 20 minutes of mansplaining your thoughtful choice to your peers, your ice is ready to decorate the boulevardiers you crafted as you educate them on the rich history of the spirit you just served.

Worked great and made amazing ice for 10 months. We regularly cleaned it and only used filtered water. About 11 months in, it began taking longer to make ice. Now, at 11.5 months, it is making the most horrendous, grinding and squealing noises. The only way to stop it is to unplug it for a few seconds. It then stops, but it starts making them again in a couple of hours. Bad unit, or VERY expensive junk?? Whichever it is, it needs to be fixed, because $500 is too expensive for this thing not to last several years (especially when we clean it often and only use filtered water!!)

I was always going through drive throughs to get Ice that I liked because fridge ice is annoyingly big. This machine is amazing! Open box price made it even better!

We like the ice maker but it is nosier than our older one. Have to clean and is a little more complicated to clean than our other model we had.

Great product! I love the sleek and modern look of this ice maker. It matches everything in the kitchen and produces those perfect nuggets. It’s pretty quiet and makes new ice fairly quickly. Lastly, it’s super user-friendly!

Love this thing! So easy to use and get the amazing nugget ice, easy to clean and not that loud when making ice.

Returned it. Yes it makes great ice however there is a 10+ step process to clean it every week so it doesn't build up mildew. I do not need anymore maintenance in my life. It constantly runs so have it stored where you can't hear it. Other than that, it would have been a keeper

Well I loved this ice maker and the nugget ice is the best!!! But there are flaws with this machine. First it is sooo loud. Making the ice is loud. Other times the defrost mode makes the machine scream/squeak so loudly. Also this machine needs to be cleaned out on a regular basis per the instructions. This includes draining it and cleaning with bleach. I wanted to love it but had to return it. I hope they improve the technology or offer nugget ice in refrigerators. For now it’s back to Chick-fil-A

Great additional Ice maker. The Nuggert ice is great with any drink and even by itself. Machine is easy to use.

I purchased this nugget ice maker after the ice maker in my fridge no longer worked. I was sick of buying ice and needed a solution. I am an ice chewers so nugget ice made the beat sense as less impactful on teeth. the ice make is easy to use and makes ice quickly. I turn it on after work and trum off before I go to bed. I put the surplus ice in a freezer bin to use when needed. I am very happy with the ice maker. No issues but wish the container kept the ice frozen so would not need to put excess in freezer.

Easy to use and the ice taste amazing. I wasn’t sure at first because of the price but overall my family loves it. Could be a little cheaper.