Customer Ratings & Reviews
- Model:
- XPIO13BCBT
- SKU:
- 6408650
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Opal 2.0 ice maker, particularly the excellent ice quality and ease of use. The side tank and its convenient size for countertop placement are also well-received. However, some customers have concerns regarding the noise level and long-term reliability, while others feel the cleaning process is a bit lengthy.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ice qualityCons mentioned:Noise level
Fluffy ice!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice was great when fresh. The machine itself was super loud and very hot. My aunt has one without the issues my unit had. I feel like mine may have been a returned unit and/or just a fluke. Her unit works well and always has fluffy ice. It's a treat we looked forward to when we visited her and decided to get our own.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - We're so glad to hear how much you're enjoying the ice! Some noises are normal operating sounds. Please review page 13 of the owner's manual for a description of the sounds you should expect to hear. Also, make sure the ice maker is installed in a well-ventilated area with an ambient temperature between 55°F and 90°F. Do not place the machine near heat sources such has ovens or cooktops. We hope this information is helpful. Thanks for being part of the Profile family. Warm regards. -Don@GEA
- Pros mentioned:WifiCons mentioned:Price
great ice maker with great app - GET 2.0!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little ice maker and no cold water line hook-up! But it is a little expensive. AND the latest version 2.0 - not sold on Amazon - added wifi so programming it was a breeze. Now it is only on when we need it.
I would recommend this to a friend - Pros mentioned:Ice quality
The best ice
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I even tried a $4000 commercial follet ice maker and it doesnt compare to the soft chewable ice the opal makes. Get the warranty, even using water that goes through a whole house filter and then a reverse osmosis and thennn my refrigerator filter…i still got enough buildup to need the warranty replacemet about every year. But best buys warranty process makes it easy. I get a gc to buy a new one and the net cost for me is the cost of the warranty each year since the gc doesnt cover the cost of a warranty on the new unit i buy each time
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for your feedback! We appreciate you being a valued GEA customer and are happy that you are impressed with your new Opal icemaker. We hope you continue to enjoy it and the famous nugget ice for many years. We will also pass your feedback about the buildup to our engineers and design teams so that they may look into this further and make any changes or updates on future builds, so we appreciate you bringing that to our attention. If there is anything we can help with in the future, please let us know. Sincerely- Dianna@GEA
- Pros mentioned:Ice quality
Great ice; machine failed before warranty ended
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IceMaker worked great, until it didn't - stopped making ice, and started making large noises after about 10 mos. Good news: It was still under warranty. Bad news: I've been dealing with OnPoint Support (Opal's support and service warranty provided) to get a replacement unit shipped for more than 2 months, and though they've agreed to replace (exchange) it, they haven't yet been able to get it shipped. Terribly frustrating. Had it not bee for this very poor support experience, I could have rated the machine a 5 - if you like this shape of ice, it's the best!
I would recommend this to a friend - Pros mentioned:Ice qualityCons mentioned:Noise level
Opal ice maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This ice maker is amazing and it keeps up with 5 adults. Some reviews state that it is noisy, but honestly, it doesn't bother us when the TV is on. I would definitely recommend this one! Easy set up and easy to fill water reservoir.
I would recommend this to a friend - Pros mentioned:Ice quality, Side tank
Best purchase ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this ice maker. It is perfect. I’ve had it for several months and I have nothing bad to say about it. Buy the one with the side tank, it’s worth it 100%
I would recommend this to a friend - Pros mentioned:Ice quality, Side tank
For the Ice Lover
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the ice. Although it was a little pricy, it was easy to set up and had ice on 20 minutes. The extra side tank was worth it as i eat ice all day long.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for contacting us with your feedback. We are so glad to hear that you are happy with your icemaker. Your review means a lot to us and lets us know we are on the right track of providing convenient and easy to use products like this icemaker. We appreciate you being a valued GE Appliances customer. If there is anything else we can help with please let us know. Sincerely- Dianna@GEA
- Pros mentioned:Ice quality
Love that (sonic)pellet ice!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife wanted this ice maker after her sister received one for Christmas. Finally pulled the trigger and picked it up for her. We drink a ton of water and love the pellet ice. It starts making ice in about 10 minutes and within an hour you’ve got plenty of ice for several peoples drinks. The only drawback is that The ice starts melting immediately in the bottom of the ice bin. It has a drain that lets the melted ice water drip back into the water reserve. It makes ice faster than it melts and will quickly fill up the ice bin. When you transfer the ice to the freezer it will turn into an ice brick, so it’s not ideal for trying to make a lot of ice for a party or event…
I would recommend this to a friend - Pros mentioned:Ice qualityCons mentioned:Noise level
Great, but loud.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes great ice, fairly quickly - faster than our fridge, but its noisier than we expected. the defrosting stage is annoyingly loud and apparently not in error.
I would recommend this to a friend - Pros mentioned:Ice qualityCons mentioned:Noise level
Happy I got it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.makes alot of ice and I like the cube size, I like it alot only wish it was not so loud
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for contacting us with your feedback. We are so glad to hear that you are enjoying your new Opal icemaker and the famous nugget ice it makes. Your review means a lot to us and we will definitely send your feedback about the noise on the unit to our engineers and design teams so that they may look into this further for any changes or improvements on future builds. So we really appreciate you bringing that to our attention. If we can assist with anything in the future please let us know. All the best! Dianna@GEA
- Pros mentioned:Ice qualityCons mentioned:Noise level
Good ice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loud, screeches when out of water has to be cleaned often. Again good ice tho
I would recommend this to a friend - Cons mentioned:Reliability
Ice machine
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice machine Worked great for two years and then stopped working. Took into store to have sent off for repair as instructed only to find out that they no longer send the machines off. Therefore came back up to the store and received a gift card to be able tom purchase another. Which then the store did not have in stock.
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for sharing your experience—feedback like yours helps guide future product enhancements. We’ll be sure to pass your comments along to our product team for their consideration. -- To best address your purchasing concerns, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. Lauren@GEAppliances
- Pros mentioned:Ease of use, Ice quality
Nothing But Nugget ice
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nugget ice is the best ice and this is a sweet little maker. Really easy to use and cranks out the ice.
I would recommend this to a friend - Pros mentioned:Ice quality
GE Opal Nugget Ice Maker 2.0
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this ice maker. This is the 2nd purchase. It is rather expensive for the issues that you will encounter though. I have had to exchange this one twice in the first 2 weeks. One leaked the other was making loud noise. The one I have now is working great. Make sure to keep filtered water going through it not straight tap and it will last for years. Otherwise plan on it having issues within a year.
I would recommend this to a friend - Pros mentioned:Ease of use, Ice quality
Best ice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, clean and maintain to make ice! Really good for crushing for smoothies and other iced drinks! Keeps up very well too.
I would recommend this to a friend - Pros mentioned:Ice quality
Perfect
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this everyday this was the exact ice i was looking for
I would recommend this to a friend - Pros mentioned:Ice quality, Side tank
The "good" ice
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.exactly the Sonic ice you are looking for; critical to get this model with side tank for easy use.
I would recommend this to a friend - Pros mentioned:Ice qualityCons mentioned:Noise level
ICE Please!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Only issue is the sound when its making ice. Over time you get used to it, but can be a bit annoying at first! But, overall a great product.
I would recommend this to a friend - Pros mentioned:Ice qualityCons mentioned:Noise level
Hot and noisy but worth it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love my new ice machine. Only negatives is that it’s very noisy and produces a lot of heat but the ice is perfect!!
I would recommend this to a friend - Pros mentioned:Ease of use, Ice quality
GE Ice Machine
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this ice machine. It is so easy to use. Love the size of the ice it makes.
I would recommend this to a friend