Customer Ratings & Reviews

This ice maker is a permanent part of my family that’s how good it is, we have a household of 8 and it keeps up just make sure you put water in the tank. The Ice is so good that it can turn hot coffee cold and still last in the cup.

After having a cheaper countertop ice machine, this is a significant upgrade! Much quieter, and the nugget ice is identical to what you might get at a restaurant or fast food (think Sonic).

Best purchase I have ever made from Best Buy! Machine is a favorite in my house so much so that I purchased one for my parents and my brother will be purchasing his own as well. Ice is the perfect size and an absolute must for anyone who loves ice! It is a little in the pricey side, but Worth every penny!

I love the Opal 2.0 Ice Maker!! I always have plenty of ice when I need it. I love the fact that the ice stays frozen for the most part and the tank on the side keeps the maker filled. The more ice you use, the more ice it makes.

Ice maker will make a horrid squealing sound throughout the making process. We have followed the protocol for cleaning, descaling and more and it continues to perform with issues. While the ice it makes is nice, and the unit looks nice, the level of maintenance and care required in addition to the fact it continues to have problems is causing regret for this purchase. And we are beginning to experience shared issues with customer service, which is frustrating. Hoping the manufacturer steps up and replaces or refunds us for the defective unit. There is no reasonable explanation for the issues we are having. By reading the reviews on GE's website, it is clear this is a known issue and I don't see any evidence they are willing to accept responsibility. Fingers crossed. But I do not recommend this unit. Buyers beware.

Best investment we've made in 2024. This ice machine is fantastic.

Setup was easy...After going through the cleaning process, filled the tank and had the first ice in 14 minutes. Ice is great. We also gained some space in our freezer since we dont use our ice maker any more. If you can afford this ice maker and like the nugget style ice then I recommend you go for it.

We love this ice maker. Makes plenty of ice and quickly. Low noise. It does have height so to fit under a cabinet you might want to measure ahead of purchase.

I love my ice machine. Keeps me from wasting money at Sonic for ice.

Great ice! A little noisy but it’s worth it for the ice

Excellent product! Because of how hard the water is in my area, it does require frequent sanitizing and descaling. Other then that, I am real happy with this Ice Maker.

This is a must have item for people who love nugget ice but it does have some issues. Pros: -Looks nice -Has wifi/app to schedule ice making -Ice is soft and chewy -Has side tank Cons: -Can be loud when making ice -WiFi/App can be flaky and every couple of months it has to be reset and the schedule redone -Takes up a lot of counter space -Expensive One more thing to note, don't be dumb like I was and put the ice bin or side tank in the dishwasher because they can and will shrink and warp (don't ask me how I know :( ).

Excellent product. Super fast and easy set up. Easy to maintain and clean. Definitely recommend this product. I've had this product about a month and have been very happy with the outcome. We are a family of 5 and used 16 ice trays a day having to refill them. With this machine we haven't even had to use the ice treats.

Best purchase we've made in a long time!! Most used appliance in our house! Good chewing ice, just not quite as good as Sonic. These nuggets are a little harder, but still love it! Makes every beverage so much more enjoyable!

Best icemaker out there. My wife loves the ice. We have two, one at the office and one at home. I highly recommend. Make sure to do regular cleaning

Ice maker was super easy to set up. Makes ice fairly quickly, just leaks a lot of water when you pull the ice bucket out.

Best ice maker and best ice bit if you let it run out of water the pump might go out after several times trying to run water or it gets moldy often

First off this thing makes perfect pellet ice. I was a little worried that It wouldn't produce enough ice but it's been able to keep up with our daily ice needs. Also, I'm super happy cause I just saved myself $4,000.00 by not having to buy my wife a undercounted Scotsman pellet ice maker. However, this thing is very loud! Luckily I had a spot for it in my bar so it's tucked away from the main part of our house. If you plan on putting this in your kitchen THINK TWICE before buying this. MINUS 1 star for noise.

Been looking for a ice maker like this for a good bit and i was not dissapointed. Soft ice like pellets easy to eat (Like the ones you get at the ER) really good if you plan on making anything with ice in a blender it comes out like an slushy without any chunks. Note i did not use the WIFI so this review is without use of that.

Excellent ice maker, makes Sonic ice quickly. We use ours at home and carry it with us when we camp in our motor home and it pays for itself in savings by not having to buy ice. But it’s the quality and crunch of the ice my wife loves. Best birthday gift ever. Be sure to get Geek Squad protection.