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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 3780 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are impressed with the Opal 2.0 ice maker, particularly the excellent ice quality and ease of use. The side tank and its convenient size for countertop placement are also well-received. However, some customers have concerns regarding the noise level and long-term reliability, while others feel the cleaning process is a bit lengthy.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 3,780 reviews
  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Reliability

    Rated 3 out of 5 stars

    Nugget Ice Maker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this icemaker and paid quite a bit for the nugget ice. We just found that it stopped working after only one month. Taking it back tomorrow. But loved it while it worked.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Ice quality

    Rated 5 out of 5 stars

    crunchy ice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE IT!!! easy to set up fills fast '

    I would recommend this to a friend
  • Cons mentioned:
    Cleaning

    Rated 4 out of 5 stars

    Great device but. ..

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sonic ice but the thing I don't like is the cleaning process. Too time consuming

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We’re glad you love the ice your Opal produces! Regarding the cleaning process, we do want to make maintenance of your Opal as simple and convenient as possible. If it might be helpful, we have details on care and cleaning on page 7 of the manual; if you’d like to view that, you can do so on our GE Appliances website when you look up the model number and go to the product page. Your feedback will be shared with our team for consideration, and we’re confident the Opal will serve your needs well for a long time to come. GE_Appliances

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Works as advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works an advertised and has been nice addition to our bar/wine room. Makes pellets at a very good rate so we don’t run out.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We're happy to hear you're enjoying your Opal Icemaker. This is a wonderful unit that allows you to use "the good ice" in every drink made at home. We're confident this unit will continue to be an asset in your everyday life. GE_Appliances

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Awesome little ice maker

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this ice maker for about 2 years now. Still works great. Everyone loves the pellet ice. It makes ice fairly quick. Just be sure to descale every once in a while and it’ll keep on going.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Works Wonders!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our ice maker has consistently gone out in our newer model refrigerator, the Opal 2.0 has been a huge lifesaver. Don't let the size fool you, this thing produces some ice and has kept up with our gatherings at our home. It works great and the ice quality is great as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Nugget ice machine!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ice machine ever!!! HIGHLY RECOMMEND EVERYONE BUYS ONE!

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Best ice Ever!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a true nugget ice maker. Its Chick-fil-A ice. Love this machine. Would recommend this to all my friends.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Love this ice machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, love, love this ice machine! I use it more than any other appliance I own honestly. I constantly have a cup of ice to munch on. The ice is perfect crunchy yet soft. We keep it on 24/7 and haven't had any issues. You can also buy filters off Amazon to filter the water if you want, but you don't need to.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Fantastic Ice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ice machine is everything I hoped for. It sits on my countertop. Produces an abundance of “good” ice. Is quiet. I am very pleased. Set up takes a little while with flushing the lines and clearing anything that could contaminate. After that is done, it’s amazing. Well worth the money if you are an ice snob like myself.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Very Disappointed

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On the plus side, this makes the best ice! But straight out of the box it made a squeaking noise, which later turned into squeal, then a scream. I sent it back before the warranty ran out and they sent me a new one. Again right out of the box it did the same thing. Then started leaking water. GE couldn’t help because the warranty already ran out on the original one. Finally ended up throwing it away. Maybe I just got a couple of lemons.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Thanks for letting us know what happened. Please contact Opal Support at: 1-866-907-6718, M-F 8-8 EST. GE_Appliances

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Great Pellet Ice Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this pellet ice machine- makes ice quickly and was easy to set up. It makes perfect ice! I’m in love with it!!

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      What a great choice! We are happy to hear you are loving your new Opal icemaker unit and that it’s been working great in your home. We are sure that you will enjoy using this especially when making those nice cold drinks on the upcoming hot summer days! GE_Appliances

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Icy bliss!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One day in, and very happy! This thing can make a ton of ice in a short time. The directions for an initial cleaning were easy to follow, and setup was a snap. Made an icy drink treat with four hours of unboxing. Tank was full by nightfall. Used it heavily all day and it’s still close to full.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! Makes fast and soft nugget ice! Only negative is that it does not have a hose refill feature. Gets annoying to have to refill the water dispenser all the time.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hi there - Thank you for your feedback! We're delighted to hear that you love your ice maker and that it's producing the fast and soft nugget ice you enjoy. Your point about the water refill feature is duly noted. If you ever have more comments or if there's anything else we can assist you with, please feel free to let us know. Enjoy your nugget ice! -Kacie@GEAppliances GE_Appliances

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Worth every penny if you like "Sonic" ice.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Pretty pricey. Was a simple installation, manual was legible, and yhe ice is perfect. I purchased it for my late mother last year as a mothers day gift. It was one of her favorite gifts before she passed. She wouldve given it 5 stars, so ill do it for her.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Ice maker

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ice maker is the bomb. It helps refill the ice every single day and I recommend this icemaker big time. They did a great job making this portable icemaker great brand and I recommend this product all the way and that’s awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Worth the money!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent ice maker! Super quiet and makes ice very quickly. We had a cheaper nugget ice maker previously and had issues with it being very loud and leaking. Not the case with this one! This is one of those times that it is worth the money for the name brand.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Love this ice machine!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this ice machine! Easy to set up, easy to use, and I love the little ice cubes! Wish it wouldn't recycle so often but it isn't too big of a deal.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Works Great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thing so far! Ice is delicious and I love that I can use the app to set the times for it to be on. Makes ice quickly and is relatively quiet for what it is. We were going to replace an undercounter ice maker with a nugget version, but this was a much better value.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 2 out of 5 stars

    Opal 2.0: A Cool Solution with a Chilly T

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Opal 2.0, an innovative ice maker, promises to be a game-changer for your home or office. At first glance, it impresses with its sleek design and the convenience of nugget ice on demand. It churns out pristine ice cubes that are perfect for cocktails, chilled beverages, or simply munching on. Initially, the Opal 2.0 operates seamlessly, delivering ice at the touch of a button. Its ease of use and minimal maintenance are its primary selling points. However, a peculiar issue begins to emerge – the need for defrosting, even after diligent cleaning. The Opal 2.0's downfall becomes evident as ice production decreases due to frost buildup within the machine. Despite meticulous care, users find themselves frequently having to defrost the unit to maintain optimal performance. This unforeseen inconvenience tarnishes the otherwise stellar experience. In conclusion, while the Opal 2.0 is undoubtedly a convenient ice maker, its persistent defrosting requirement can be a chilly frustration. Prospective buyers should consider this aspect carefully before investing in this otherwise promising appliance.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello - Thank you for taking the time to provide feedback about your experience with the Opal 2.0 ice maker. We appreciate your detailed review and apologize for any inconvenience you've encountered with the defrosting issue. Our team takes user feedback seriously as we continuously work to improve our products. We recommend reaching out to Opal through their support line at 1-866-907-6718. They will best be able to get this matter resolved. -Kacie@GEAppliances GE_Appliances