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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 3780 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are impressed with the Opal 2.0 ice maker, particularly the excellent ice quality and ease of use. The side tank and its convenient size for countertop placement are also well-received. However, some customers have concerns regarding the noise level and long-term reliability, while others feel the cleaning process is a bit lengthy.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 3,780 reviews
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Best ice maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased an original opel when they were first released. The water storage takes away the hassle of refilling regularly. The ice is just like sonic ice and amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Ice Machine

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great. It works nicely. I just keep having ice to drink. I recommended. Love the texture of the ice.

    I would recommend this to a friend
  • Cons mentioned:
    Cleaning

    Rated 4 out of 5 stars

    Good Ice

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overall the system is great for what it was meant for but it could use some fine tuning in the wtaer supply system and cleaning part.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello - We're glad to hear your GE Profile Opal ice maker is working great! We appreciate you taking the time to provide us your valuable feedback about the water supply system. Thanks for being part of the Profile family!. Best regards. - Don@GEA GE_Appliances

  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Ice ice baby

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product a little nosier than expected when it is actively making ice. Otherwise we love it!!

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Love the pellet ice

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love having pellet ice at home anytime we want it. Down side is the water quality in your area will dictate how much you need to flush it

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Solid countertop addition.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it! Only hiccup was at initial start getting the air out of the pump. Beyond that, it has been great! We used it to prep ice for a party so maybe 25lbs or so with zero issues.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Ice Ice Baby

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent ice machine. Great investment. Family and friends love the pellets. I eat ice al day. Looks beautiful on my counter!!!!!! Makes ice fast!!!!

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello there - We're thrilled to hear that our ice machine has been an excellent investment for you and that your family and friends enjoy the pellets. It's delightful to know it not only serves a functional purpose but also adds an aesthetic touch to your counter. We appreciate your positive feedback and are pleased that it meets your ice needs efficiently. If you ever have more to share or any questions, feel free to reach out. Thank you for choosing GE Appliances. Best regards. -Kacie@GEAppliances GE_Appliances

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Great purchase!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic purchase. Love having constant ice. Great Product

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Awesome ice maker - Sonic replacement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you Sonic for all of the ice in the past that we used to buy by the bag. We have not been back to Sonic since we bought this ice maker. The ice is perfect and even though everyone loves the ice (this ice maker keeps up with our demand)

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Love my Ice nuggets

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you like pellet ice, this is the way to go. While the price tag is a little flinchy, if you look at commercial versions of pellet ice makers, this one is a bargain. Its been running for several weeks now and it has been running like a champ.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level, Reliability

    Rated 1 out of 5 stars

    Do not buy this. It will die within months.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this machine August 5, 2023. We had to replace it in January 2024 under warranty for the horrific screeching noise. Now, August 28, 2024, it has gone out again with a different issue. Because it is out of warranty, it’s not replaceable. We used distilled water only, as well. Absolutely not worth the money. There are posts all over the internet about this. It’s great until it’s not. And it is a product that just does not last.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Thanks for sharing your concerns as they are valued and welcome as we continually strive to improve the products and services we offer. We do have a couple of tips to share. Even when using distilled water in your Opal, it is essential you follow the instructions in the online Owner's Manual to descale and sanitize the ice maker on a regular basis. We strongly encourage you to provide a minimum of 3" of air clearance on all sides as well as the back of the unit and to periodically, use a handheld vacuum or an attachment on your vacuum cleaner to clean the vents on the sides or back of the unit. We understand your disappointment and hope we have the chance to restore your faith in our brand. GE_Appliances

  • Rated 5 out of 5 stars

    Ice maker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well. Just clean on a regular basis and product works great!

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Ice machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great unit, i had different brand ice machine and it broke after 9 months of use. This unit makes more ice in less time. Better ice nuggets vs bullets. And so much quieter

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is well worth the hefty price tag. I love eating ice and this is my favorite kind. I had another ice machine with the bullet ice but it seemed to melt very quickly (possibly because of the hole in the middle) leaving my drinks watered down. This never happens with this ice. It’s chills fast and melts slow.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Best Ice maker.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Ice maker!! Keeps up with the demand of a 4 person family and then some. Ice is soft and crunchy. Great purchase.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We're happy to know you're enjoying your Opal Icemaker. This is a wonderful unit that's been designed to bring "the good ice" into every home. We're confident this unit will continue to serve you and your family well. Thank you for choosing GE Appliances! GE_Appliances

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Amazing ice

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This GE ice maker is the one you want! aesthetically appealing and fast at producing ice. If you like Chic fillet or Sonic ice, this is for you.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello there - We're thrilled to hear that our GE ice maker meets your preferences and is the one you want. The combination of aesthetic appeal and fast ice production, especially for those who enjoy Chick-fil-A or Sonic-style ice, is fantastic to hear. If you ever have more feedback or questions, please don't hesitate to reach out. Thank you for choosing GE Appliances. Best regards. -Kacie@GEAppliances GE_Appliances

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit pricey but glad I got it. Easy to setup and use. Had for 2 years and still going strong.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 4 out of 5 stars

    Great Ice but...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Icemaker. Very fast and great ice. Wish it had a freezer to keep ice frozen. Clings with other ice when removed for storage to freezer. So ice pick is needed when taken from your freezer.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite a lot to spend on an ice machine, but that being said very solid item. cons: -A bit bigger than expected. -runs everytime you open it to get ice -not loud but does make noticeable noise -app connectivity doesn't really exist

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Happy wife happy wife

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4th ice maker I had bought for my wife, the other 3 different makes where return because they quit working, it seems to be doing a great job and the wife loves it

    I would recommend this to a friend