Customer Ratings & Reviews
- Model:
- XPIOX3BCBT
- SKU:
- 6521317
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the Opal 2.0 ice maker's ice quality, ease of use, and large side tank, frequently praising its ability to produce delicious nugget ice and the convenience of the large water reservoir. However, some customers have expressed concerns regarding the machine's noise level and its longevity, reporting instances of malfunctions and premature failures. The high price point was also a factor in some negative feedback.
This summary was generated by AI based on customer reviews.
Happy Wife Happy Life!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife couldn’t be anymore happier with this ice machine
I would recommend this to a friendBrand response from GE Answers
Posted .Hello-Thank you for taking the time to send us your review. We love getting this type of feedback as it lets us know that the hard work of our engineers and design teams are showing through in our appliances. We hope your new icemaker continues to impress your wife and family for many years. We are here if there is anything else you need in the future. All the best! Dianna@GEA
Bad ice maker
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our second unit and this time it’s leaking water all over the countertop will not stay out of defrost mode. I do not recommend.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for reaching out and bringing this to our attention. We are sorry to hear that your unit is causing some concerns. We have found that your Opal Ice Maker Dispenser will defrost when it is needed. When your Opal needs defrosting, it may start to squeak as ice begins to build up around the mechanisms. The defrost cycle is automatic and usually takes about 10 to 20 minutes. This is a normal operation. What is not normal is if your Opal Ice Maker Dispenser is going into Defrost mode too frequently, for example, every day, or goes into Defrost but there are no audible sounds indicating that the auger is frozen. If this happens, it is highly likely the air vents are blocked. If airflow is constricted, the machine will not produce ice normally. We would suggest reviewing the troubleshooting tips for this in your use and care guide from the website here (page 14)-https://files.bbystatic.com/mED7N93%2BpNTmEdZE0ioIkg%3D%3D/Manual. If you find that after troubleshooting, you are still experiencing trouble then please review the warranty details at the same link (page 19).
Caution Open Box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Caution when buying open box excellent. Our arrived in very poor condition and was not worth keeping at $484. We called customer service and all they said is return to store and get new one but they couldn’t give me the price of what I paid for. So we bought the newest Opal model that was not open box.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear that you had to return your first Opal unit but glad you were still able to get another Opal unit that worked out better. We have heard great reviews about this unit and its famous nugget ice. We are sure it will be a fast favorite in your home! Dianna@GEProfile
Avoid This Trap
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent $600 on what seemed to be the best of the best of countertop ice makers - it broke in roughly three weeks of use following the optimal recommendations in the owner’s manual and due to the fact its labeled as a disposable product it is not eligible for repair, replacement, or refund in my case
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're glad you reached out. Please contact Opal Support by calling: 1-866-907-6718, M-F 8-8 EST. -Don@GEAppliances
GE ice machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt put out any ice. Worked for a little bit annd them stopped making ice.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're glad you reached out. Please contact Opal Support at 1-866-907-6718, M-F 8-8 EST.
SAVE THE PACKAGING
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save the box and open it immediately to test whether or not the system works. You want to be able to return it if it's defective. I was so excited to purchase the Opal 2.0 (Black) with the XL side tank. It made 1 batch then constantly went into a defrost mode. Previously, I've bought two others as gifts. They worked fantastic. For as much as I paid, I expected better quality control. When the product works, I would recommend it.
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for taking the time to leave us your feedback and choosing GE Appliance for your purchase. We do hope that you are not experiencing trouble with your unit and that this has since been resolved. If you need further assistance, feel free to reach out on any of our social media pages and please reference this review.
Poor design and low quality - Don’t Recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst ice maker & so disappointing considering the high price. It drips water every time it’s opened. It doesn’t continue making ice overnight or when not used so in the morning there is maybe 1/2 to 3/4 ice in bin & we barely have enough for 2 cups to be filled. The water reservoir has to be filled daily. We are returning this as it is not useful & is actually quite annoying to use with the dripping water.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there - We sincerely apologize for the disappointment and inconvenience you've experienced with your ice maker. It's disheartening to hear that the performance has not met your expectations, especially as you've barely used it. Your feedback is essential to us, and we appreciate you sharing your experience. If there's anything specific you'd like to discuss or if you have further concerns, please feel free to reach out. We're here to assist you and ensure that your experience with our products is positive. Once again, we apologize for any frustration this situation has caused, and we appreciate your understanding. -Kacie@GEAppliances
- Pros mentioned:Side tank
Love love ice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super happy with my ice machine, the side tank was a great use
I would recommend this to a friendBrand response from GE Answers
Posted .Hi,
We're so pleased to hear how much you love your ice maker! The side tank is a great addition that helps reduce how many times you have to refill the ice machine. Thanks for allowing GE to be part of your home. Have a wonderful day! Mike@GEA
Did not work out of box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hooked it up and did not work...second one i got to replace it worked about two weeks...im done with it
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We truly apologize for the experience you're having with the Opal ice maker. Please contact Opal Support at: 1-866-907-6718, M-F 8-8 EST. -Don@GEAppliances
- Pros mentioned:Ice qualityCons mentioned:Noise level, Reliability
Need support and better service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine and great ice. Made god awful noise a couple days in like it was going to explode finally quit with the load gear grinding noise and get a loud noisy hum like the side panel is vibrating. Love this ice Machine for past year! Works great when working. Purchased and put in Service at the beginning of last year and now it keeps kicking out and going into defrost mode. Ran clean cycle and still no resolution so far. Only use bottled deerpark spring water. Clean frequently. This expensive machine should last and be trouble free for longer than a year-year and a half. Called customer support at 7:40pm. On hold for 20 mins no answer. They close at 8. Any suggestions or help? Would be a 5 star prefect review if it was problem free and support was available
No, I would not recommend this to a friendBrand response from GE Answers
Posted .If the ice maker is going into defrost mode too often, it's highly likely that the air vents are blocked. Make sure there is a minimum of 3" clearance on the back and sides of the unit to ensure proper airflow. Check to ensure that the side tank is not blocking either of these vents. It should be pulled forward, in line with the front of the ice maker. If this doesn't help, calling our Opal Support team can provide the best assistance moving forward. You can call them at 866-907-6718.
- Pros mentioned:Ice quality
Worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This ice maker is amazing. Does exactly as advertised and makes lots of ice fast.
I would recommend this to a friend - Pros mentioned:Ice quality
Fantastic Ice Maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic Ice Maker. Fast production of ice that works well in drinks. Fits under our counters perfectly and makes little noise.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for contacting us with your feedback. We are so glad to hear that you are liking your new icemaker and that it fits perfectly in your space! We hope you continue to enjoy it for many, many years to come. If there is anything else, we can help with please let us know. Sincerely-Dianna@GEA
- Pros mentioned:Ice quality
GE Ice maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. Need to be sure to clean regularly as directed
I would recommend this to a friendBrand response from GE Answers
Posted .We’re glad to hear your Opal is working well for you! We do recommend cleaning regularly to help maintain the unit, and if it might be helpful we have cleaning instructions starting on page 7 of the manual. If you’d like to view the manual, you can do so by looking up the model number on our GE Appliances website and going to the product page.
We’re back…
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far …. We love it. This is actually our second GE profile. Opted for the larger tank this time. We did get the four-year warranty because we have had one in the past. We tried others, we have returned to GE profile again-
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for your review and putting your trust in us again. Glad you were able to upgrade to a larger tank that will be sure to help keep up with all the cold drinks you make with your Opal unit this summer!
- Cons mentioned:Noise level
After 3 years of constant problems...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I reeeaaally wanted to love this ice maker. After 3 years of buying TWO units back to back (first unit broke) I just can't recommend this unit. Constantly trouble shooting, weird grinding noises, not making ice, unit overheating, constantly cleanings, etc. It's just not worth the headache anymore. Moving on to a different brand!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret to hear that you are experiencing trouble with your unit. Please know this is not the quality we would normally expect from our appliances. If you still have your Opal unit and have not returned it please send us a PM/DM on any of our social media pages and reference this review, we would like to look into this further.
- Cons mentioned:Noise level
Very bad product good concept
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. I have gone through at least seven of these machines. When the first one broke they send me a refurb. After that they said they were going to send me new ones which were not the case. Each machine would last maybe a week or two without screaming like a banshee. Some right out of the box would start making noise do not buy this product. The last machine I put in a box put on my front porch and try to have them pick it up because I was tired of driving to the UPS place and doing it myself
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - We hate to hear that you're not having the best experience with your Opal ice maker. While we strive to meet the needs of all our consumers, we understand there's always room for improvement. We appreciate your valuable feedback, that we'll gladly share with our product design team for review. This is not a normal occurrence, and we hope you allow us to work hard to earn your trust again in the future. Kind regards. -Don@GEAppliances
Better than expected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great machine. I bought it because my wife wanted it. I didn’t know how much I would enjoy it myself.
I would recommend this to a friendIce machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it -I eat ice all of the time now! Best purchase I have ever made.
I would recommend this to a friendBrand response from GE Answers
Posted .We love that you are enjoying that famous nugget ice with your new Opal icemaker. We just know you will continue to be impressed with it.
The ultimate hospital ice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Instead of going to sonic for a bag why not have the machine right in your home ! I absolutely love it
I would recommend this to a friend- Cons mentioned:Reliability
Worst Ice Maker Ever Made
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Opal\GE ice maker is once of the works made products. Even with regular cleaning it will break in less than a year. Dont buy this crap
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate your feedback, as it helps us continue to improve our products. Your experience is important to us, and we’ll be sure to share your input with our team. Lauren@GEAppliances