Customer Ratings & Reviews
- Model:
- XPIO13SWBB
- SKU:
- 6584625
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Opal 2.0's excellent ice quality and overall performance, frequently praising its ease of use and attractive design. However, some users find the machine noisy and require regular maintenance, including filter replacements and descaling. The water tank capacity and the need for frequent sanitization are also points of concern for some customers. While the compact size is a plus for many, others find the weight to be a significant drawback.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Noise level
Good Ice but noisy unit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noisy and runs constantly. Nice to have but was hopeful for a better quality feel to the appliance.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for taking a moment to share your feedback. We recommend you take a look at the support article on the GE Appliances website titled:"Opal Ice Maker - Normal Sounds." If you believe the noise you're hearing is abnormal after reviewing this information, please contact Opal Support at l 866-907-6718, Monday through Friday, 8:00 AM to 8:00 PM, EST.
- Pros mentioned:Overall performance
Great ice maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ice maker! Works like it should and looks good.
I would recommend this to a friend It makes ice, when it does not say "Add water"
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3rd one in 4 years. Hopefully lasts longer. Water pump always goes. Got extended warranty this time.
No, I would not recommend this to a friendT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my husband two years ago, and this is the second replacement! So far so good though. Just beware. My last two didn’t last more than one year
I would recommend this to a friend- Pros mentioned:Ice quality
The “GOOD ICE” maker!
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice from this maker is so good, and it makes the ice fast also.
I would recommend this to a friend - Pros mentioned:Ice quality
Great Icemaker!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this machine, the ice taste amazing. I would highly recommend this item.
I would recommend this to a friend - Cons mentioned:Noise level
Read before purchasing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the GE Opal Icemaker expecting to enjoy great ice for all my drinks but was left disappointed and frustrated. After 2 weeks of owning this product it no longer works. I first started experience loud sqweeling from the machine which according to the owners manual is normal sounding to run a defrost cycle. Well that loud sqweeling then turned my ice maker into a jack hammer and no longer able to make ice. After running a descaling cleaner and a clean cycle the ice maker then kept telling me to add water. I followed some youtube videos to prime the pump with no luck and dug deeper to find the water float is defective. I would do more research if you are thinking about buying this product.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for reaching out and sharing your experience. We are sorry to hear that your Opal unit has been causing concern and can understand your disappointment. If you are still having issues with your Opal working properly you can contact our Opal support at 866-907-6718. We are confident they will be able to help.
- Cons mentioned:Noise level
Eh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started making squealing noises 1 month in. Turned it off for a week and it is working ok.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are glad to hear it is working for you now. When the Opal is in need of defrosting, it may start to squeal or squeak as ice starts to build up around the mechanisms. The defrost cycle is automatic and may take 10 to 45 minutes.
- Pros mentioned:Overall performance
Awesome ice maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new ice maker. I had a few spills before I got the cleaning part of it down. I love the ice
I would recommend this to a friendBrand response from GE Answers
Posted .Enjoy the good ice in the comfort and convenience of your home!
- Pros mentioned:Overall performance
Love it!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the newer version of the opal ice maker. Highly recommend!
I would recommend this to a friend - Pros mentioned:Ice quality
One happy mama
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this ice maker, i drink a lot of teas so this makes thing so much easier
I would recommend this to a friend - Cons mentioned:Noise level
Do not reccomend
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise this thing makes is really loud. It never fails in the middle of the night it sounds like someone is screaming.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are happy to assist you with this Opal icemaker and its sounds. have provided some normal operating sounds for this unit on page 13 of the Owner's Manual. If you are experiencing a sound not listed, we encourage you to take advantage of your limited manufacturer's warranty.
- Pros mentioned:Overall performance
So nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So much better than 1st generation! I love it. Definitely recommended
I would recommend this to a friend - Cons mentioned:Noise level
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had unit since April, Ibdescale, use filters and purified water. This machine is squealing tobthe point youbhave to unplug it. I am syartingbthe process to return.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We'd like to assist with the operation of your opal. When your Opal needs defrosting, it may start to squeak as ice begins to build up around the mechanisms. The defrost cycle is automatic and usually takes about 10 to 20 minutes. This is normal operation.
What is not normal is if your Opal is going into Defrost mode too frequently, for example, every day, or goes into Defrost but there are no audible sounds indicating that the auger is frozen. If this is happening, it is highly likely the air vents are blocked. If airflow is constricted, the machine will not produce ice normally.
Be sure the unit has proper air clearance. There needs to be a minimum of 3" inches clearance on the back and the sides of the appliance to ensure proper airflow. Check to ensure that the side tank is not blocking either of the side vents. It should be pulled forward, in line with the front of the ice maker.
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- Pros mentioned:Overall performance
Ice breaker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent appliance,I highly recommend.I feel like I’m at Sonic every time I use it.
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for your review and congratulations on your new Opal icemaker! We are excited that you will be able to enjoy the convenience of having that famous nugget ice in your home whenever you would like. Sure to become a fast favorite!
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ice it makes not reliable 3 purchase of this machine
I would recommend this to a friend- Pros mentioned:Overall performance
Love this purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever. It has been a game changer in our family
I would recommend this to a friend - Pros mentioned:Ice quality
The "GOOD ICE" maker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect Good Ice.....definitely recommend distilled water!! FAMILY LOVESSSS IT!!
I would recommend this to a friend - Pros mentioned:Overall performance
The best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this ice maker!! Best ever, 10/10 machine you need !
I would recommend this to a friend The Good Ice Comes Home
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For years I've wanted a way to get "The Good Ice" at home and finally FINALLY we have it. I actually owned an Opal 1.0 before upgrading to this 2.0 model and it's everything I hoped for. An enormous water capacity with the extra tank. Big bin for the ice. Solid metal scoop. Even has a light for those late night ice runs. Highly recommended.
I would recommend this to a friend