Customer Ratings & Reviews
- Model:
- XPIO13SWBB
- SKU:
- 6584625
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Opal 2.0's excellent ice quality and overall performance, frequently praising its ease of use and attractive design. However, some users find the machine noisy and require regular maintenance, including filter replacements and descaling. The water tank capacity and the need for frequent sanitization are also points of concern for some customers. While the compact size is a plus for many, others find the weight to be a significant drawback.
This summary was generated by AI based on customer reviews.
Do Not Buy!!! You’ve been warned!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. I cannot explain poor the design is on there. I have returned 4 total GE Opal machines over the past 2 years. I am now in my 2nd GE Opal 2 Ultra. I write this as my ice machine is having a stroke, unable to produce ice because it’s frozen over. I am so done with this thing. The design is poor at best.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you've had these issues with your Opal icemakers. It sounds like your current Opal may need to be descaled. fill the reservoir with undiluted white vinegar, press and hold the clean button for three seconds, and run the cleaning cycle up to three times. For best results, place a vinegar-soaked cloth in the ice chute and let it soak for 18 hours to dissolve hard water deposits. After soaking, drain the solution, and run three separate rinse cycles with fresh water before discarding the first batch of ice. The Opal only requires the use of potable (safe to drink) water. Some owners may choose to use only distilled water in their Opal. If using only distilled water, you will most likely not need to remove mineral deposits. It is our hope this helps resolve the issue. Thank you! Joyce@GEAppliances
Worst purchase ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst item I’ve ever purchased from Best Buy or GE! I bought this in November and am on my second one, which just broke - like the first one! Says add water, constantly, even though I clean it regularly and do everything I should. This machine is terrible
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We apologize for the experience you're having with your Opal ice maker. To best address this concern, we recommend you contact Opal support by calling: 1-866-907-6718, M-F 8-8 EST. -DoN@GEAppliances
- Cons mentioned:Noise level
junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been thru 2 of these in a few months. They have constant issues with them and both of them I had make jackhammer noises so loud I can't even hear myself think. Stay away from these piles of crap ice machines.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We apologize for the experience you're having with the Opal ice maker. To best address this issue, please contact Opal Support at: 1-866-907-6718, M-F 8-8 EST. -Don@GEAppliances
Good buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item I hope this one is better than my other one bc it broke 2 times
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it just remember to follow cleaning instructions.
I would recommend this to a friendAbsolute Garbage almost 700$
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have gone thru 4 of these in the last year. I bought the original and it was broken out of the box. Best buy returned. The replacement lasted one year before it stopped working. I bring it back i get the new ultra model get charged an additional 107$ and this one as well on day 5 of having is no longer making ice its just pouring water out of the spout into the basin. Not producing any ice. Going back to get my money back and swap brands GE profile is a joke
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear about the issues you've had with your Opal ice maker and encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review so we can research your situation.-Vikki@GEAppliances
GE profile nugget ice maker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our nugget maker however we are on our 2nd machine in two weeks that just starts making a loud cranking sound.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are glad to assist with your Opal making a cranking sound. We recommend unplugging the unit and fully defrost it to make sure there is no ice buildup. You will than need to clean the auger and ice bin to clear any possible blockages. Also make sure the unit is on a level surface. Refer to the link below for guidance:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=000060634
If this doesn't help, please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.
- Cons mentioned:Noise level
Regrettable Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is a piece of junk. Makes ice for a while, then starts making whining and grinding noises. It sounds like it’s screaming. Have to unplug it to get it to finally wind down and stop.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret to hear this and encourage you to follow the steps for cleaning and descaling the unit if you have not already done so. Please also ensure you have 4" of air clearance on the sides and back wall of the ice maker for proper air circulation. We also recommend cleaning the vent openings on the sides or back with the attachments on your vacuum cleaner or with a hand vacuum. If the issues persist, please call 1-866-907-6718 for further assistance.
Traded for other model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a month, wouldn’t stop making a grinding noise, certainly didn’t make ice like the first model.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are glad to hear you got a replacement for your Opal. When you experience issues with your opal making grinding sounds and it's not making ice, we recommend contacting Opal Support at myopalservice.com or call 866-907-6718, Monday through Friday, 8:00 AM to 8:00 PM, EST.
Ice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, makes super quick, just wish it would make more.
I would recommend this to a friendIce maker
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good product to use when having a gathering or cookout.
I would recommend this to a friendGreat Ice Maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the way Geek Squad helps with any issue we may have
I would recommend this to a friend- Cons mentioned:Noise level
Don't recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it, especially for the high price tag. It didnt even last 3 weeks before it started a really awful, obnoxious noise. I also had the Frigidaire prior, it did the same. All the countertop ice makers are junk.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you were unhappy with your Ice Maker. The Opal Ice Maker is a complex device that combines electrical and mechanical components such as a compressor, pump, motors and fans to deliver perfect nugget ice. These components power on at different times during the ice making cycle. There will be some noise associated with the running of these components. These normal noises typically cease after 10 to 45 minutes within the ice making cycle. Hard surfaces like the floor, walls and countertops can amplify these sounds. Note: If the Ice Maker is making a continuous grinding noise, this is not normal. You can reach out to Opal Service by calling 1-866-907-6718, Monday through Friday, 8:00 AM to 8:00 PM, EST.
- Cons mentioned:Noise level
Awesome ice but problematic
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had for a month and already having problems. I actually bought two and both have had issues. One is squealing and the other says add water even though it has water in the tank.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're glad that you reached out. We recommend contacting Opal Support at: 1-866-907-6718, M-F 8-8 EST for help with this situation.
Quit making ice after 3 weeks...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 weeks, the machine stopped making ice. Setup was followed correctly too. The troubleshooting section in the manual is useless. It only describes the sounds the machine makes and possible causes of those sounds. No troubleshooting steps.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened.We recommend contacting Opal Support at 1-866-907-6718, M-F 8-8 EST.
- Cons mentioned:Noise level
Something wrong. They all strart screaching.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On 4th one. Thank gooness for warranty. Poor things keep screaming after several weeks.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear that you initially had trouble with your Opal units and are on your fourth one as this is not what we would normally expect. We do hope that your unit has been working good and you have had no other issues. If you should need anything else in the future feel free to reach out to us on any of our social media pages. Dianna@GE Profile
Ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it works it is good, but have had return 6 different machines due to they quit working
I would recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear about the difficulties you've had with your Opal ice makers. Please make sure you are following the instructions in the Owner's Manual regarding descaling the unit every 2-3 weeks or more often depending on the hardness level of your water. We also recommend sanitizing the Opal every week. The online manual is available by clicking the Features tab and scrolling to the bottom of the Features list. -Vikki@GEAppliances
Not worth 700 dollars
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4the one same issue makes loud noises then doesn’t make ice
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We want to help you with your Opal sounds and ice production. We recommend making sure your unit is producing normal sounds by checking the information in the article titled "Opal Ice Maker - Normal Sounds" on the GE Appliances website.
Regarding your Opal not producing ice, we recommend checking that the ice bin is pushed all the way in place. and try to reset the Ice Maker by unplugging the unit for 3 to 4 hours. For more tips you can visit the article titled "Opal Ice Maker - Not Making Ice" on the GE Appliances website as well.
If the issue persists after troubleshooting, we recommend calling our Opal team at 866-907-6718.
Dont buy from best buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing broke down in less than a month and best buy wont honor an exchange of product claiming i bought it on sale. Had i bought this from amazon who was having the same sale it would have been replaced. Never buying best buy again. And they wonder why they are losing to amazon!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear about the difficulties you're having and encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers, and a copy of your review so we can research your situation. -Vikki@GEAppliances
- Cons mentioned:Noise level
Buyer beware -
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was able to get through one bucket of ice then it started making extremely loud whining and grinding sounds. Buyer beware. Extended waranty is a must
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for sharing your experience with your ice maker with us. It sounds as though your unit needs to be defrosted. This may take 30-45 minutes. The full information on this can be found on page 13 of the Use and Care manual on the product page.