Customer Ratings & Reviews

I’ve had it about one month and it already stopped making ice. I’m going to have to return it.

Read review in here with the same title...i had same problem "add water" . Lasted less than 2 weeks.

Less than a month old and i have to return it. It only works when it wants to

Overall, this seems to be a great icemaker. Although the physical footprint is large, the machine looks great, holds a lot of ice, and works fast. The setup required some work since the machine needed to be sanitized prior to use. That requires the water reservoir to be filled, along with a teaspoon of regular, unscented bleach. It then gets rinsed multiple times until the bleach is washed out. Due to this process, I was happy to say my first batch of ice did not taste like plastic. From the time I turned on the machine after cleaning to the first ice appearing in the bin, it was right on schedule at 10 minutes. The bin quickly filled within a couple of hours. When ice is removed, or some melts, the machine automatically makes more. The melted ice is recycled through the system to prevent waste and to also keep the ice bin dry. It knows to stop if the bin is full or the water supply is low. The machine's status is easy to see based on simple, easy-to-read lights or by using the app. I can even be notified on my phone if I need to add more water or if it is time to sanitize the machine. If I don’t want ice production 24/7, the app allows me to schedule specific times I want fresh ice. Thankfully, the machine is relatively quiet, so I am just letting it run for now. Having the included extra water reservoir is a great feature, especially for parties or big families when a lot of ice will be used in a short amount of time. The machine easily keeps up with high demand, but it also goes through the water in the main reservoir fast. The cubes themselves are small, chewable nuggets. I also love the small size of the scoop because it is so easy to get the nuggets into refillable water bottles and other containers with small openings in addition to typical cups and glasses. The only negative is the nuggets melt fast in warm liquids. Of course, this does not matter when I am filling my water bottle. The scoop has a nice magnetic holder that sticks to the side of the machine. There is also a drip tray that easily slides in front of the machine to catch any drips from the bin or the scoop when in use. I highly recommend keeping the machine near a sink so it is easy to refill and drain the water. The machine needs to be sanitized approximately once per week. To do that, it needs to be drained, filled with clean water and some bleach, and then placed in cleaning mode to circulate the bleach water through all the components. Then it needs to be drained and refilled multiple times to rinse out the bleach. If sitting next to a sink, this is a fairly easy process. If far away from a sink, it would be annoying. I really like the icemaker and would definitely recommend it to a friend.

I've been wanting a craft ice maker for some time now, so was anxious to try out the GE Opal. First things first, being part of the GE Profile lineup, it's a beautiful machine that looks the part in any high end kitchen. I was even more impressed the first time I walked into my dark kitchen at night and saw the soft glow from the LED - very nicely done. Setup on the Opal does take some time. It involves doing a first "sanitizing" by mixing a mild bleach solution, running it through the machine, followed by a double rinsing. There is a supplied water filter which needs to be installed as well as connecting the side water tank. Then, fill the tank with water & it's ready to go. In short order, it will begin dropping the "crunchable" ice nuggets. There is no option to change the size, shape, or density of the nuggets; what you see is what you get. Personally, I'd like to have spheres for mixed drinks, but that'll have to wait for a refrigerator with craft ice! Since this is a sizable machine (truly a small refrigerator/freezer), I had some concerns about power usage. There is an audible hum, comparable to your refrigerator; also similar to your refrigerator there is a fan at the rear that does throw out a fair bit of heat. I have one of those Kill-a-Watt meters to measure utility usage, so plugged the Opal into it to see how it fared. I've now had the Opal running for 7 days now, it just me and the wife; we've given it moderate usage; probably half a dozen full cups of ice a day. Our dogs have also welcomed the machine, we'll throw some nuggets into their bowl & they think they're getting a treat! Over the past week, the Opal has averaged usage of a kilowatt per day. Around here, I believe I'm paying about 20-25 cents per kilowatt, so this is something you might consider. I'm a light user, if you're going to be filling multiple Stanley tumblers with ice, your power usage will be higher. The other thing to consider with the Opal is that it is a high maintenance device. As I said, I've run this for a week, and the sanitize light just came on. I also got a text notification via the GE app. This involves pretty much the same thing as initially setting it up - disconnecting the hoses; mixing bleach solution, flushing the machine, rinse, repeat. This is the factory recommendation - once a week. While it's not mentioned in the manual, I'm sure the reason for this is that the way the machine operates it creates an favorable environment for mold. The factory recommendation may lean towards overkill, I'm just telling you what the maintenance spec calls for. In addition, there is a decalcifying which is recommended every 2-4 weeks. If you have a coffee machine, you know what that is - once again, mix solution, run it through the machine, rinse, repeat. The harder your water is, the more often you should decalcify. The reason I mention these items is that if you add this all up, it amounts to about 8 hours a month - that's another job! Yes, the machine is convenient, and the craft ice is a nice feature to have, but it comes at a cost. This is not a plug & play, set & forget item. It comes with its costs. I did mention the GE app, it's really nothing complicated; with it you can turn the machine on/off, turn the night light on/off; and it gives you the reminders/advisories for cleaning. There are also copies of the maintenance manual included. So while I'm glad to have the Opal, I'm also mindful of the jobs it's assigning me every week. If you're good with that, it's a good looking product to add to your kitchen/bar setup.

My wife and I recently bought a new refrigerator, and we love just about everything about it, except the ice maker. It makes ice just fine, but it cannot keep up with just the two of us. It nearly can, but sometimes cannot. And with company, forget about it, it is woefully inadequate. And so we got a small $99 icemaker, which we have been using for a long time without issue, other than constant cleaning. This Opal makes the holy grail of ice lovers, the Sonic type round, pellet ice. It is a bit on the pricier side but not really comparable to a refrigerator and if ice is important to you, especially the best ice, the pellet ice, which this unit produces, then this is a bargain. It is large, but not excessively so, very easy to set it up and using it is good as well. Setting it up isn't all that involved, once you get it out of the box. A tip is to realize that the box sides come up and the floor can remain on the unit. Unfortunately I did not figure this out until after I wrestled it up out of the box, so do not make my mistake. After you get it out and all the tape pieces off, it's as simple as washing the unit accessories in warm water with a mild detergent. You will need to have bleach on hand to actually clean the unit for the first time though, so be aware of that requirement. Once you get it setup and going it churns out the wonderful pellet ice that we ice lovers crave. It is not very loud to me, but of course noise is entirely subjective and I should also note that I have some mild hearing loss as well. The maintenance of the unit is similiar to the initial setup and how often one has to do it will be largely dependent upon the hardness of the water that comes into the unit. We have a water conditioner that is very expensive and, for that reason, I hope that we do not see the light on the unit come on too often (it will tell you when you when it is time for a cleaning). My wife and I are very happy with this ice maker and the ice that it makes. We believe that it's a great investment as it will encourage hydration, something that, as we know, our doctors are always telling us is important. It's a bit pricier than cheap models you will find at Target or other value type stores, but for serious ice lovers, this is the real deal.

Loved this ice maker while it lasted. Now says add water when it is already full and will not make ice.

The GE Opal 2.0 Ultra Nugget Ice Maker is my new favorite kitchen appliance!! This machine is perfect for these hot summer days we are currently experiencing and even better if you like to entertain or make cocktails at home or just enjoy Nugget Ice! The Opal 2.0 is a well-built Ice Maker that looks and feels like a quality product. Initial setup took about an hour with a thorough rinsing of water and a tablespoon of bleach to sanitize the water lines! Once the cleaning was done, and water filter and side tank installed we were ready to make some Ice! Pros: *Easy to use ice maker that starts producing ice in 10 minutes at a rate of 1lb of delicious nugget ice per hour and the bin can hold up to 3lbs at a time. *Wifi enabled to allow producing Ice with the touch of a button on your phone or using Alexa or Hey Google voice commands. *The bottom of the ice bin recirculates the water back into the machine to continuously produce ice if it melts. *Included Additional Side Tank of water means you don’t have to refill the machine as often. *Included Water filter removes Chlorine and reduces the amount of scale in the ice maker and in turn doesn’t require the machine to be cleaned as frequently as other brands. And cleaning can be done with the touch of a button! *Reusable air filter prevents hair or debris from accumulating inside of the machine. *Included Magnetic Ice Scoop and Ice Scoop Holder is a nice tough for scooping out the ice and having an easy place to store it by attaching it directly the machine. *Will impress your friends when they come over and see you have a fancy ice maker especially if you like to make mojitos or cocktails! *Useful for mixing with protein smoothies as well! Cons: *Does produce some noise with the fan when producing ice, but that’s to be expected and doesn’t outweigh the Pro’s of delicious nugget ice! Conclusion: This is the best Nugget Ice Maker you can find on the market in my opinion. The reservoir and side tank produce enough ice to satisfy any party setting and the WIFI enabled App allows you to always ensure you have ice when you want it. The added water filter ensures you have great tasting ice and the recirculating feature is genius! If you’re even considering this product in your home I wouldn’t hesitate to recommend it!

I’ve had my ice machine for 30 days add water light keeps coming on and it has water. Won’t make ice.

The GE Profile - Opal 2.0 Ultra Nugget Ice Maker with Side Tank in Carbon Black is a striking, sleek looking machine. It comes with the side tank which allows it to make 3 times as much ice and keeps the reservoir under the ice bin full so I don't have to remove the bin and pour water in. It also comes with a magnetic scoop holder that sticks to the side of the machine as well as a heavy duty metal ice scoop. A reusable air filter is provided that keeps debris from getting inside and also a water filter that helps remove scale and chemicals from the water to keep the machine cleaner and to help the ice taste better. The filter also makes the machine not have to be cleaned or descaled as often and I don't notice any residue in my cup either. The ice is similar to what some people would call the chewy ice or the good ice but it's really softer and cleaner than any I have ever tasted. It also doesn't melt too quickly in my drinks. It is also great just to eat as a fat-free snack. The Smart HQ app that works with the WiFi on the ice machine allows me to schedule the ice to be made starting in the morning and then stop at night so the machine doesn't run all the time. The machine will make ice quickly in the morning so the ice bin is full when I get up and then refills within a few minutes. The touch display on the machine works really well and seems to be the type that will not wear out. This is probably the bang for your buck you could get if you are someone who loves drinks with the good ice and wants to make them at home without having to go out and pick them up. Everyone who has come over and seen this ice machine gets excited and loves the ice and wants one for themselves.

The Opal 2.0 Ultra ice maker has been a fantastic addition to our kitchen, since our refrigerator of a different brand has well-known ice-maker issues. It makes small nugget ice only, which I like. The unit fits easily on a countertop and under standard cabinet height without taking up a lot of counter space. The unit starts making ice in well less than 10 minutes, and keeps on going until it runs out of water or fills the bin. A good function is that as part of the ice starts to melt in the idle mode (a very small amount at a time), the water is collected in the reservoir and new ice is made. This keeps the ice and water circulating and fresh. It has a very handy ice scoop included that connects to the side of the unit magnetically and allows for flexible placement. The optional side reservoir holds enough water that you can have plenty of ice for a gathering of people. If you run out, it quickly can fill the bin again. I recommend using distilled water to keep the scale build-up to a minimum. You still have to be pretty diligent on the sanitizing and descaling procedures to keep it functioning properly. It's not hard to do- it just is annoying. The unit connects to the SmartHQ mobile app to allow you to control and monitor the unit. The unit is great about telling you when to descale and sanitize, so you don't have to remember on your own. The instruction manual could be a little clearer on some functions, but the GE customer support was very helpful when I needed them. I would recommend this ice maker.

Broke after 2 weeks... add water message, can't get it to go away.

There is A LOT to do to get this tame-looking machine ready for use. The Owner’s Manual and even “Quickstart Guide” are not difficult to follow, but they are not just a couple of pages and simple drawings. The documentation is thorough and pretty exhaustive. If you take nothing else away from this review, take this: read and follow the steps. Don’t be lazy. Don’t skip anything. While it is possible to plug in the unit, pour some water in, hit a single button, and start producing ice, I wouldn’t recommend it, and the setup instructions certainly don’t. Run the cleaning cycle. Run the rinse cycles. You definitely want the system clean. I think the setup and preparation took about 90 minutes all together. When the Opal was finally up and running, it was only minutes before the first ice appeared in the bin. I wish there was an easier way to fill the main water tank. As it is, you have to remove the ice container and set it somewhere (hopefully clean) before you can add water. This is the only reason I docked a star. Fortunately, I have the auxiliary side tank, so I’m adding water a lot less than I might be otherwise. Again, this is a pretty tame-looking device, but it churns out a decent amount of ice in a reasonable time, for a home unit. As I should have expected , there is a smartphone app for the Opal. I often complain about the frequent requirement to download an app for pretty much everything, but in this case, I have three positive points to make. First, the app isn’t required. You can use this appliance to most of its potential without it. Second, the app is easy to use and pretty well designed. And finally, it’s actually pretty nice to be able to schedule when you want it to run. Like most ice makers I’ve used over the years, it’s a little noisy, so I’m glad that I have the ability to decide when that noise is generated.

The GE Opal 2.0 Ultra Nugget Ice Maker is not what I expected, it's much better. I thought the "nuggets" would be the size of half an ice cube but they look like small little barrels and it is like using crushed ice without having to crush it. First, the packaging was great and it arrived in great condition. The instructions are easy to understand and follow and there weren't any issues getting it ready to work. This ice machine is being kept in the kitchen of the church where I work part-time as there is never ice when I want it as someone always uses what I bring. There is also no air conditioning in the kitchen so the room temperature can get up to 80 degrees. An issue came up when the nuggets started melting as soon as they were released and there was more water than ice and it took longer to freeze than anticipated. Checking the manual, I found that the temperature of the room the machine is in was on the high end of the temperature scale (up to 90 degrees) and I did use bottled water that had been sitting out at room temperature. I contacted GE support and they were quick to respond even though it was the afternoon of the day before a holiday. While waiting for the holiday to pass, I tried different things and found that by putting the bottled water in the fridge overnight, it gave me great quality nuggets. I've been using cold water every day since and have had no further issues, including the nuggets being made in the expected timeframe. We have a free meal once a week at the church and there were no issues making enough ice for everyone to have something cold to drink, a bonus with this heat. Overall, I'm extremely happy with this ice machine.

This was my first crack at an icemaker not built into my fridge door. It goes well with the rest of my GE kitchen appliances. It has a couple bumps, but otherwise produces some great ice. First, it's a lot bigger than you expect it to be. It takes up a lot of counter space. It's not very wide, but it's DEEP. Second, and biggest knock in my opinion is just how noisy it is. When this thing is running you not only hear ice falling, but a fan whirring, and the condenser kicking in to keep it cold. It is not ideal if your kitchen and living space are close to one another. It has wifi built-in and can connect to the GE Smart HQ app. What does this mean? Not a lot really. I was able to setup a schedule for it to make ice from 8a to 8p, but there's really not much else useful about the app. The device has a side tank that you end up having to fill about daily when you have a family of 4 using it. It makes ice, then recycles the melted water back into ice. So it's pretty efficient in that regard. The family loves the nugget ice, but complains about the noise. If it wasn't inconvenient to do so, I'd move it to the garage. I would carefully recommend it to others based on their kitchen alignment to their living space.

I've been using this ice maker for just over a week and have been able to test it out at my son's graduation party. The ice maker has a lot of great features and works great. Here are my thoughts: My first thoughts were whether an ice maker that you only turn on when you need ice would be able to keep up with the ice production. The answer is that it can and does. After turning it on the first batch of ice comes out in under 10 minutes. It is soft and runny because the machine is not cooled down yet but after about 30 minutes there is enough ice for a couple of drinks. And after an hour, the ice maker is nearly full. It shuts off when full and then starts again each time you take ice out. Another really cool feature is the app that goes with it. I have similar apps for my coffee maker, vacuum cleaner, and a few other appliances and they have never been very useful. Many of them you have to be in the house with the appliance on to use. The app for this ice maker is very useful. You can turn the ice maker on while you are not at home. For example, we were out hiking the other day and I turned the ice maker on before we left the park. When we got home the ice bin was already half full. As far as the quality of the ice goes, it is probably personal preference. The small nuggets remind me of movie theater ice. The only negative I found is that when the ice melts a bit all of the small nuggets can form a barrier at the top of the drink. If you are not using a straw it takes a little getting used to but overall it is a fun shape and it seems to make people happy because it is so different than normal freezer ice. Other than that, a few things to know about the ice maker. It is kind of large and takes up a lot of counter space. For my counters, it was too tall to fit under the cabinets so I placed it on a small table in the corner of the room. Also, the setup isn't too difficult but it was a little confusing just reading the startup guide. It took me about two hours to set it up and do the initial cleaning. It will require cleaning again after 25 hours of use. Overall, this is a great ice machine that can add spark to your day or to any party. I definitely recommend it.

This makes perfect ice for your bar and craft drinks! It is quick and easy.

This ice machine came at the perfect time! I was having issues with my main ice maker and I was getting worried. I need ice! Ice is a must have in my house and the opal ice maker shows up. Setting up the machine is not complicated but involved. Get everything out of the box and wash all the pieces. Assemble everything but the water tank and run a couple of cleaning cycles with a bleach mixture. Once it's all set up it does start making ice in under 10 minutes. You will however need to wait about an hour til you have a good volume of it. If you are a person who love to munch on ice, this is the nugget maker you need! It is also perfect if you want to make slushies and smoothies. The ice is perfect for blending and gives you the perfect consistency. It maintains a bin of "soft" ice. It is constantly remaking new ice if the old ice melts too much. There is no cooling of the bin where the ice drops. (which I wish there was) I just empty the bin into my main freezer for extra "hard" ice. This ice maker is a must have if you entertain. I hooked it up to wifi but don't see the need for it yet. I just have it on - on the counter, I don't need to schedule when to make ice. Notifications if there is a problem could be nice. The opal has 2 other cycles, descale and sanitize. You will need to run those based on use and water hardness. The option to have a filter in the water reservoir is a great feature, keeps your ice tasting clear and fresh. It's a bit spendy but If you want a bit of luxury in your kitchen, this is the next appliance to get.

Very Good Machine, had the original machine for about 5 years, and although it got noisy at times it was well worth it. Once the old one crapped out, we decided we definitely needed a new one since the Nugget Ice is the best. This machine is definitely a lot quieter, for how long, who knows, but it beats having to use cubed ice from the Freezer. With this machine being on sale for Black Friday as well, makes it better!.

Prior to receiving the GE Profile 2.0 Opal Nugget Ice Maker, we owned the GE Opal 1.0 model. The 2.0 model is significantly better than the 1.0 model. It makes great nugget ice, and it makes it fast. The ice nugget is a little softer than what is produced by the 1.0 model, which is nice. There is a cleanable air filter that keeps debris from accumulating inside of the ice maker. There is also a replaceable water filter that reduces the accumulation of scale buildup in the machine. It comes with a stainless-steel scoop that can be mounted on the side of the ice maker. There is a built in led light that illuminates the ice storage bin. This model is also quieter than the previous model. It is WIFI capable that connects to the GE SmartHQ app on your phone where you can control the ice maker, and set up schedules based on when you want it to run and make ice. Overall, it is a great product and I am extremely happy with it. If you are looking for a countertop nugget ice maker, the GE Profile 2.0 Opal Ultra Nugget Ice Maker would be a great choice.