Customer Ratings & Reviews

This ice machine came at the perfect time! I was having issues with my main ice maker and I was getting worried. I need ice! Ice is a must have in my house and the opal ice maker shows up. Setting up the machine is not complicated but involved. Get everything out of the box and wash all the pieces. Assemble everything but the water tank and run a couple of cleaning cycles with a bleach mixture. Once it's all set up it does start making ice in under 10 minutes. You will however need to wait about an hour til you have a good volume of it. If you are a person who love to munch on ice, this is the nugget maker you need! It is also perfect if you want to make slushies and smoothies. The ice is perfect for blending and gives you the perfect consistency. It maintains a bin of "soft" ice. It is constantly remaking new ice if the old ice melts too much. There is no cooling of the bin where the ice drops. (which I wish there was) I just empty the bin into my main freezer for extra "hard" ice. This ice maker is a must have if you entertain. I hooked it up to wifi but don't see the need for it yet. I just have it on - on the counter, I don't need to schedule when to make ice. Notifications if there is a problem could be nice. The opal has 2 other cycles, descale and sanitize. You will need to run those based on use and water hardness. The option to have a filter in the water reservoir is a great feature, keeps your ice tasting clear and fresh. It's a bit spendy but If you want a bit of luxury in your kitchen, this is the next appliance to get.

Very Good Machine, had the original machine for about 5 years, and although it got noisy at times it was well worth it. Once the old one crapped out, we decided we definitely needed a new one since the Nugget Ice is the best. This machine is definitely a lot quieter, for how long, who knows, but it beats having to use cubed ice from the Freezer. With this machine being on sale for Black Friday as well, makes it better!.

Prior to receiving the GE Profile 2.0 Opal Nugget Ice Maker, we owned the GE Opal 1.0 model. The 2.0 model is significantly better than the 1.0 model. It makes great nugget ice, and it makes it fast. The ice nugget is a little softer than what is produced by the 1.0 model, which is nice. There is a cleanable air filter that keeps debris from accumulating inside of the ice maker. There is also a replaceable water filter that reduces the accumulation of scale buildup in the machine. It comes with a stainless-steel scoop that can be mounted on the side of the ice maker. There is a built in led light that illuminates the ice storage bin. This model is also quieter than the previous model. It is WIFI capable that connects to the GE SmartHQ app on your phone where you can control the ice maker, and set up schedules based on when you want it to run and make ice. Overall, it is a great product and I am extremely happy with it. If you are looking for a countertop nugget ice maker, the GE Profile 2.0 Opal Ultra Nugget Ice Maker would be a great choice.

This GE Profile Opal Ice Nugget Ice Maker with Side Tank and Scale Inhibiting Filter works great and makes great ice.

This is the second GE Profile ice maker we have owned. The first one was great but was worn out because of age and high usage. The new Opal 2.0 is wonderful and we have enjoyed the additional Side Tank which makes water filling requirement much easier. We give it a five star review!

Its a great ice maker. You must maintain clean to work at it best.

This icemaker is a pain in the rear to clean, but when it works, it makes fantastic ice. I’ve grown so used to this style of ice that I can’t live without it. I have had two of them fail/break in a year and a half. The first one failed from leaking internally in the machine, and the second one because it would not get out of defrost mode despite all of the troubleshooting and resetting from GE. Thank goodness for the Best Buy warranty. I need to find a better option than just getting this one replaced.

At this price, you would think the build quality would be better. After a couple of weeks, it started making a noise which got worse over time. Contacting GE "support" is a joke. If you want ANY response at all, you must call them. After jumping through hoops and them telling you that you have to stand on your head and stack BBs, they agreed to send a replacement. Unfortunately, they chose to send someone elses defective returned unit as a replacement. Scratched up, randomly turns off, impossible to turn back on until unplugged... This also defective USED system they sent as a replacement evidently burns your one and only advance replacement. I don't know why they thought sending a broken used device was a suitable replacement for a defective new unit, but here we are. It takes WEEKS for them to figure out what they want to do and they are less than understanding when all the customer wants is a product that works. Again, at this price point, you would think that they would be more customer service oriented but I get the feeling we are nothing more than an annoyance. I believe you would get a better value from a less expensive product because after the way GE has treated me, I can assure you that I will not be purchasing another GE product.

Love the ice. Just hope it lasts longer than the last one.

I think I have more of a question about the Ultra model. I have had the base model, it quit working. Then the 2.0, we decided to use bleach and vinegar and other things, it still works, but does the strangling cat. So we bought the wifi one thinking when it says "add water" I could just use the app to set it to restart every 15 minutes forever, which I did, but even that eventually stopped working. Now I think I have over cleaned the eyes that determine it needs water when in fact it is full, and was wondering if maybe I could have a conversation with the engineering team before I consider buying a 4th so I can get some assurances I will NEVER see the words "add water" while looking at water in a full bin of water again in my wet watery life. I would like to leave a deep deep lasting impression on each and every one of them so they can rethink their design, or maybe get tips on bypassing the eyes.

I really like the machine, the cleaning peocess ia a pain. Too much time consuming.

Very loud squeaking from the start. Attempted to claim a repair under warranty. Was difficult to get ge to respond at all. After weeks of jumping through a bunch of hoops including sending multiple videos of the noise I was told this is normal. The squeaking is very loud and can be heard through walls and closed doors. Based on the number of videos I found online,I believe this to be known issue. Disappointed in ge’s response.

Worst product I have ever purchased. Worked great for a month. Then problems started. Stay away from this machine. You can pay me the 500 dollars and I’ll drive to sonic and get you ice.

My daughter purchased this for us last May 6, 2024. This past April it started acting up. They told her to do this, do that. You will have to have someone come look at it. Didnt even have it one year and would not let us return for a new one. 500+ for an ice maker that didn’t last a year and wouldnt give you a new one. So it is sitting in a box and we will eventually have to throw it away. Very disappointed. If a product can’t last a year, its junk!

WE PURCHASED 3 years ago, bought the extended warranty offered and brought it in the store today after to speaking with associate and indicating on my service order that the problem was it was leaking. I carried this heavy equipment to the store just to be turned away saying they don't repair theOpal Ice Machines…are you really suppose to just toss a $600 appliance. Should have not scheduled my appointment and should check service orders at the beginningpf the day to notifycustomer if they can't services it. Geek squad didnteven offer to Carry out machine dicount. Terrible customer service.

DO NOT BUY! I’ve had this ice maker for over a year. During this time, the Add Water light came even though the water container was full. I called GE customer service to get help. I accomplished all the troubleshooting steps the representative asked and the machine still didn’t work. The machine was out of Best Buy’s warranty but within GE’s warranty. They did replace the machine, but they don’t make it easy. A little over a month later I received a replacement. I’ve had it for a month and guess what. The ADD WATER fault happened with this machine too!! Ugh… Again, DO NOT BUY! The ice maker costs too much to have this problem.

This machine is great when it is working. currently on our thid one in a year and a half. Keeps going into cleaning mode and will not make ice. Had returned the last one and received a used one that is full of scale. Completely disappointed in Best Buy.

These things do not last a year!!! No amount of cleaning or taking care of the machine will change that. I went to the store return my Opal that clunked out on me after 11 months and I had to pay extra for a new one since they didn't make the one I had anymore. What a scam...Bestbuy charged me 100 dollars for a 5 year warranty and still made me pay. Best Buy and GE is not standing behind their products.

Pretty disappointed after a year and a half of use we are having all kinds of issues. Excessive defrosting even after cleaning out all the vents. Constantly having issues with it thinking the ice trey is full when there is no ice at all. Pretty expensive countertop appliance to work for less than 2 years.

Product was dirty and had a broken pieces. If I could rate a zero, I would.