Customer Ratings & Reviews
- Model:
- XPIO13SWSO
- SKU:
- 6643852
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
to a friend
GE. Fix your product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the ice but the product is only two weeks old and making noises
I would recommend this to a friendBrand response from GE Answers
Posted .We're glad to hear that you love the ice from the Opal ice maker! It's normal to hear noise during the use of the machine. If you believe the noise you're hearing is abnormal, we recommend contacting Opal Support at: 1-866-907-6718, M-F 8-8 EST.
Best ice ever!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible ice maker. Love the upgrades on this model.
I would recommend this to a friendIce Maker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the easiest and best ice maker! My family loves it!
I would recommend this to a friendPoor quality for the price, or any price....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a replacement for a older unit (same one) via Bestbuy protection plan. We set this up as instructed and it had a horribly loud compressor noise. It was unbearable, so much that it vibrated our countertop. We immediately returned the new unit and purchased another. So far, so good (knock on wood)
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. We're glad to hear that you were able to work with the Best Buy customer service team for a resolution. We appreciate you being part of the GE Profile family. -Don@GEAppliances
The ice is perfect.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I love this ice maker. Just the right size for us. Keep it clean the way GE recommends and you should get the results you want.
I would recommend this to a friendDon’t Buy It
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First off, we strictly sanitize and descale early, even though that means about every 3 weeks, we’re going through that lengthy process. It also sits on the open counter with more than the recommended air gap. We also clean the air intake every time we shut down for the descaling/sanitizing. So, the following makes no sense, except for the lack of quality on this thing: At 2 months old, pump refused to prime with descaling filter on, giving the notorious “out of water” message. Bought a new descaling filter - still refused to prime 80% of time. Removed the descaling filter, pump refuses to prime 50% of time. For reference, our tap water is low-medium hardness. When the pump does prime, often by manually plugging the intake with a finger, the ice maker whines and grinds after operating about 10 minutes. After about 10 minutes of that, it goes into defrosting mode. The process repeats itself. Going through the warranty process since it’s only 6 months old. We’ll see how that ends up, but not optimistic. Don’t buy it. The ice isn’t worth it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear you're having an issue with your Opal ice maker and encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review so we can research your situation. -Vikki@GEAppliances
Good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love using this idea identity works great every time
I would recommend this to a friendGreat addition, cleaning is a pain
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.besides the constant cleaning and the software issue with the descale light on all the time, it works. I still clean it every few weeks with citric acid. I wish I could figure out why the descale light stays on even though I followed instructions to the T.
I would recommend this to a friendBrand response from GE Answers
Posted .If you have already ran a full descale on your unit and the light is still on or flashing. A flashing cleaning light can indicate that the filter on your model needs to be replaced. Once you replace the filter and turn on the machine, the indicator will stop blinking. More information about the filter can be found in the manual on the website on page 10. If replacing the filter does not resolve the issue, please call our Opal support team directly at 866-907-6718.
GE Profile - Opal 2.0 Ice Maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are very pleased with this Ice maker; the ratings do not lie. The best ice maker on the market.
I would recommend this to a friendSo So Ice maker
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Icemaker was great in the beginning made plenty of ice about 4 months in of ownership it just quite making ice. It would light up saying making ice for about 5 seconds then just stop
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We certainly understand how important it is to have your ice maker working properly, especially after 4 months of use. We'd like to review this further. Please send us a private message on our GE Appliances Facebook, Instagram, or X accounts, with your full model and serial numbers, contact information, and a screenshot of this review. -Kacie@GEAppliances
the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect ice every time. Would highly recommend……..
I would recommend this to a friendGreat ice maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Makes the ice really fast. Perfect little ice nuggets.
I would recommend this to a friendSmall ice cubes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice cubes are small, but it reminds me of the ice from Sonic fast food restaurants. My favorite!
I would recommend this to a friendRecent issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I ould give 5 starts because I've absolutely loved previous Opal's I've had...but I have had immediate mechanical issues now with two back to back received units. I hope it's not an indication of a persistent production issue. I will have to return this latest one I just unpacked and set up. Darn.
I would recommend this to a friendExcellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product We use it every day for every drink We love it
I would recommend this to a friendBad ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes ice but come to find out that there is a software issue that cause the descale light to come on. This issue came out in July and we bought this ice market in mid September
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We want to help with any issue you're having with the Descale light. We recommend making sure you've performed the full cleaning and descaling process; care and cleaning instructions are available starting on page 7 of the manual. That manual can be viewed on the Best Buy product page when you pull up the 'Features' section and scroll to the bottom. If you're still seeing the light after performing the full process, we recommend disconnecting the unit from power for 3 to 4 hours before reconnecting. If you continue to have an issue after resetting, please send us a private message via our GE Appliances Facebook, Instagram, X, or TikTok with your contact information, the complete model/serial numbers, and a copy of this review.
Better than the old model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good upgrade from the old model and love that it has a filter now.
I would recommend this to a friendPerfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As advertised, works perfectly. Highly recommend for purchase
I would recommend this to a friendGlad I chose this one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So easy to use, so easy to clean, ice is the perfect crunch!
I would recommend this to a friendGE Opal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product even better than all previous models
I would recommend this to a friend