Customer Ratings & Reviews
- Model:
- XPIO13SWSO
- SKU:
- 6643852
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the Opal 2.0 Ultra Nugget Ice Maker for its excellent ice quality and overall performance. Users appreciate its ease of use, adequate capacity, sleek design, and convenient size, with some also finding the connectivity feature useful. However, some customers have expressed concerns about the noise level and the frequency of required maintenance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ice qualityCons mentioned:Maintenance requirements
Not a convenient product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ice is great and that's about it. The machine requires sanitizing weekly, which requires you to take the entire machine apart, move it to a sink and flush bleach thru it. And then it requires descaling once a month - every time you put the machine back together it'll throw an "Add Water" issue. The machine is overpriced and a hassle. Returning it is a nightmare as you only have 2-weeks and you better have all the boxes, Styrofoam, etc. Honestly I've never regretted purchasing something more in my life.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you sharing your experience with the Opal Ice Maker and we're sorry to hear that you plan to return the unit. If you still have the unit in your possession, please PM/DM us on Facebook/Instagram/X with a copy of your review, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances
- Pros mentioned:Ice quality, Overall performance
Very good product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great performance and quality of product. Ease to set up and it makes great ice in a short period of time.
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for your review and choosing us for your home.This new Opal will be sure to keep up with all your cold drinks and become a fast favorite!
- Cons mentioned:Noise level
Loved the ice, they just didn't work right.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So we bought one, got it home and was excited about using it, well it leaked water from the bottom, water came out where the screws are on the bottom so we took it back and got another one just like it. We were still excited about using the second one. We got it set up and tried it out and no water leaks, andit was making ice.We thought, this is great! Then it started making a really loud squealing noise a couple hours later. We turned it off, unplugged it and set it up again, we tried working with it for a few day and it would always start squealing so we took it back. We are so disappointed because we really loved the one our son has. I would upload a video with the noise it made but it's not giving me the option.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you sharing your experience with your Opal ice maker as your insights are important and valued. - Vikki@GEAppliances
- Pros mentioned:Ice quality
Best Ice I've Found
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have enjoyed this ice since I plugged it in. It does not take long to fill up with Ice and to keep it full.
I would recommend this to a friend It's excellent for a short time...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ice maker works phenomenal when it works.... It seems like it decides when it's done working and you can't figure out why or what you've done wrong. It's not you babe...it's GE. The only reason I've had 3 now is because I buy the extended warranty and have gotten 2 new replacement machines in the span of 2 years which is insane. For costing so much, it should last. I've gotten about 6-9 months out of each machine which is hilarious that they aren't fixing its issues. I do everything I'm supposed to do with cleaning and basic maintenance and it still stops working. Get your crap together GE!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We would like to help and provide some information. We recommend only using distilled water in your Opal to help reduce the potential for mineral buildup. It is recommended that you follow the instructions in the owner’s manual for your unit regarding the schedule of running descaling and sanitizing cycles. Using vinegar in the descaling cycle can help break up the minerals as well.
It’s important to note that distilled water is different from bottled water, reverse osmosis water, filtered water, or spring water. All of these other options contain varying levels of minerals that can build up in the unit and impede optimal operation. Using distilled water reduces the frequency of descaling and cleaning. Using our scale-inhibiting filter, part P4INKSFLTR, is designed to increase the time between cleanings and reduces the solidification of scale.
It is recommended that there be at least 4” of clearance in the back, on both sides, and above the Opal to allow proper air flow so that the fan can move air about the unit.
- Pros mentioned:Overall performance
Perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As advertised, works perfectly. Highly recommend for purchase
I would recommend this to a friend - Pros mentioned:Ice quality
Best Nugget Ice Maker On Market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this ice maker. It makes the best chewable nugget ice out there. But keep in mind it comes at a price, be prepared for routine cleaning of your machine to keep it performing at its peak. To me it’s worth the time and effort because I like to eat a lot of ice. This is my second GE Opal and I highly recommend it!
I would recommend this to a friend - Cons mentioned:Noise level
Good machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is a good machine. It could be a bit less noisy will be great
I would recommend this to a friend - Pros mentioned:Overall performance
Purchase with caution
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had to return two of these a year apart. I am not sure what is malfunctioning but up until then they were great. If you purchase I would most definitely get the warranty.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear you've previously had some issues with your Opal, and we'd like to help. If you have any trouble with your replacement unit, please reach out to us on one of our social media platforms, like Facebook, via direct message. We'd be happy to help you however we can.
- Pros mentioned:Ease of use, Ice quality
pretty happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.he icemaker is very hand. wish there was an easier way to fill with water .. love the ice and the speed
I would recommend this to a friend Ice maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ice maker is great and doesn’t take up much space
I would recommend this to a friend- Pros mentioned:Overall performance
Great ice machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with this product and the customer service I received.
I would recommend this to a friend - Pros mentioned:Ice quality
Works amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this machine. The ice is yummy, it's fast, clean, and easy to use.
I would recommend this to a friend - Pros mentioned:Ease of use
GE Profile
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.eating nugget ice from this machine is heaven, easy to use
I would recommend this to a friend - Pros mentioned:Ice qualityCons mentioned:Maintenance requirements
LOVE - HATE RELATIONSHIP
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the ice! but the cleaning and descale is insane!!!! It takes hours and ONE OR BOTH needs to be done every week!!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .It's great you love the ice! We understand that the maintenance of your Opal can be a process. By cleaning your Opal ice maker frequently (once a week) will keep the nugget ice tasting fresh and the machine looking great. Descaling should be performed every 2-3 weeks, depending on the hardness of water used. Please review the article titled “Opal Ice Maker - Cleaning and Descaling (Models with no Round Button on the Front)” on the GE Appliances website.
Love Love
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love this ice maker. I like you dont have to keep filling it up. The ice is perfect its not too loud.
I would recommend this to a friend- Pros mentioned:Ice quality
Ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ice maker is the best I ever had. I love the way it makes the ice nuggets. I would recommend this ice maker to everyone.
I would recommend this to a friend - Pros mentioned:Ease of use, Ice quality
Best!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ice ever! Easy to use, and keep clean. Wish it fit underneath my cabinet though.
I would recommend this to a friend - Cons mentioned:Noise level
Nugget ice maker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, I recently upgraded from the last model to this latest model opal ice maker…but one thing I can say it seems louder that the last one… but I will edit my review if anything changes
I would recommend this to a friend - Pros mentioned:Ice qualityCons mentioned:Noise level
BEST ICE MAKER
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really awesome machine. Makes nugget ice. A little noisy but makes ice FAST.
I would recommend this to a friend