Customer Ratings & Reviews

Total upgrade over the original Opal. The Descaling is definitely a nice feature when it’s built in.

The good ice is so worth it! The ice maker is incredibly fast, but can be a bit out. This model is an improvement on the previous one in terms of hard water scale issues- good to have the integrated filter.

Even better than the first one we purchased ! This one has a hard water filter/descaler which helps so much with our hard water even though we have a water softening system with filtration. This has made the ice even better

I wish I ould give 5 starts because I've absolutely loved previous Opal's I've had...but I have had immediate mechanical issues now with two back to back received units. I hope it's not an indication of a persistent production issue. I will have to return this latest one I just unpacked and set up. Darn.

Working very perfectly this was a great find in store

This is the easiest and best ice maker! My family loves it!

It is a great looking appliance so don't mind it sitting in my pantry

Ice cubes are small, but it reminds me of the ice from Sonic fast food restaurants. My favorite!

Icemaker was great in the beginning made plenty of ice about 4 months in of ownership it just quite making ice. It would light up saying making ice for about 5 seconds then just stop

I have had my ice maker for almost a year now and love it so much! It is so easy to clean and ensure there isn’t anything growing!! I set a timer for my daily use so I never have to remember to turn it on or off, it’s ready for and iced coffee as soon as I wake up. Couldn’t be happier with it!

Love the concept and ice but this will be my 4th machine

Love using this idea identity works great every time

Excellent product We use it every day for every drink We love it

Love this product! Makes me want to drink more water for sure and is fun to put in other drinks.

Perfect ice every time. Would highly recommend……..

It’s a good upgrade from the old model and love that it has a filter now.

First off, we strictly sanitize and descale early, even though that means about every 3 weeks, we’re going through that lengthy process. It also sits on the open counter with more than the recommended air gap. We also clean the air intake every time we shut down for the descaling/sanitizing. So, the following makes no sense, except for the lack of quality on this thing: At 2 months old, pump refused to prime with descaling filter on, giving the notorious “out of water” message. Bought a new descaling filter - still refused to prime 80% of time. Removed the descaling filter, pump refuses to prime 50% of time. For reference, our tap water is low-medium hardness. When the pump does prime, often by manually plugging the intake with a finger, the ice maker whines and grinds after operating about 10 minutes. After about 10 minutes of that, it goes into defrosting mode. The process repeats itself. Going through the warranty process since it’s only 6 months old. We’ll see how that ends up, but not optimistic. Don’t buy it. The ice isn’t worth it.

This was a replacement for a older unit (same one) via Bestbuy protection plan. We set this up as instructed and it had a horribly loud compressor noise. It was unbearable, so much that it vibrated our countertop. We immediately returned the new unit and purchased another. So far, so good (knock on wood)

Great ice but had to replace my old one after 3 years.

Mother loved this as a gift and the ice is incredible. Well worth.