Customer Ratings & Reviews
- Model:
- XPIO13SWSO
- SKU:
- 6643852
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the Opal 2.0 Ultra Nugget Ice Maker for its excellent ice quality and overall performance. Users appreciate its ease of use, adequate capacity, sleek design, and convenient size, with some also finding the connectivity feature useful. However, some customers have expressed concerns about the noise level and the frequency of required maintenance.
This summary was generated by AI based on customer reviews.
Great addition, cleaning is a pain
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.besides the constant cleaning and the software issue with the descale light on all the time, it works. I still clean it every few weeks with citric acid. I wish I could figure out why the descale light stays on even though I followed instructions to the T.
I would recommend this to a friendBrand response from GE Answers
Posted .If you have already ran a full descale on your unit and the light is still on or flashing. A flashing cleaning light can indicate that the filter on your model needs to be replaced. Once you replace the filter and turn on the machine, the indicator will stop blinking. More information about the filter can be found in the manual on the website on page 10. If replacing the filter does not resolve the issue, please call our Opal support team directly at 866-907-6718.
- Pros mentioned:Ice quality
MUST HAVE!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great ice maker! I love it! I love the ice. Makes ice quick.
I would recommend this to a friend - Pros mentioned:Overall performance
Ice Maker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great but you have to remove water filter.It wont pull it through the filter
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for taking the time to leave us your review. If your filter is not working for your ice maker, we recommend ensuring that it is installed correctly, and not clogged or dirty. If this doesn't help, please send us a private message on Facebook or Instagram with your full model and serial numbers, contact information, and a screenshot of this review. We'd like to investigate this thoroughly. -Kacie@GEAppliances
- Pros mentioned:Ice quality
GE Opal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This turned out to be better than I expected. Not hard to clean and quick to make ice.
I would recommend this to a friend - Pros mentioned:Overall performance
Great Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first time I set it up I could not get it to draw from the side tank. Once I re-read the directions and re-ran a clean cycle through it, it worked. Other than that mishap, I love it.
I would recommend this to a friend - Pros mentioned:Capacity
Get the side tank!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Favorite icemaker. Have one in Indiana and bought this for my second home in Florida. My son and husband use the ice every day too so the extra side tank is amazing!
I would recommend this to a friend Worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A friend of ours had this on their counter and my wife wanted one. We bought it and it’s become staple in our day to day. I use the ice for my iced coffee in the morning. Cleaning is not hard.
I would recommend this to a friend- Pros mentioned:Overall performance
Ice machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice machine is excelente I love it realy good quality
I would recommend this to a friend - Pros mentioned:Ice quality
Best ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes ice quick and never have issues with it. Family loves it. Would highly recommend to all .
No, I would not recommend this to a friendBrand response from GE Answers
Posted .It’s wonderful to hear that your nugget ice maker is working so well and keeping your family happy! Thanks for the great recommendation—it’s great to know it’s been so reliable and efficient for you. Lauren@GEAppliances
- Pros mentioned:Overall performance
Love my ice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this ice machine. I have not turnednit off since i purchased it.
I would recommend this to a friend - Pros mentioned:Overall performance
Fsther
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice ice maker. My father has to have ice when he drinks which is all day.
I would recommend this to a friend - Pros mentioned:Ice quality
Crispy chewable ice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ice maker is everyone’s favorite at home, my refrigerator was not making enough ice to supply everyone, it is a little pricey but it’s so worth it, I love this crunchy ice.
I would recommend this to a friend - Pros mentioned:Ice quality
Bad ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes ice but come to find out that there is a software issue that cause the descale light to come on. This issue came out in July and we bought this ice market in mid September
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We want to help with any issue you're having with the Descale light. We recommend making sure you've performed the full cleaning and descaling process; care and cleaning instructions are available starting on page 7 of the manual. That manual can be viewed on the Best Buy product page when you pull up the 'Features' section and scroll to the bottom. If you're still seeing the light after performing the full process, we recommend disconnecting the unit from power for 3 to 4 hours before reconnecting. If you continue to have an issue after resetting, please send us a private message via our GE Appliances Facebook, Instagram, X, or TikTok with your contact information, the complete model/serial numbers, and a copy of this review.
- Pros mentioned:Ice quality
LOVE THIS MACHINE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this machine! It makes a lot of nugget ice fast. Easy to clean. Best purchase ever
I would recommend this to a friend - Pros mentioned:Ice quality
Ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent ice maker, small ice, which is great for my ice coffee in my Yeti tumbler!
I would recommend this to a friendBrand response from GE Answers
Posted .We’re thrilled to hear you’re enjoying the nugget ice—perfect for keeping that iced coffee just right in your tumbler! Thanks for sharing how it fits into your daily routine—we love that it’s making your mornings cooler and more refreshing! Lauren@GEAppliances
- Pros mentioned:Overall performance
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great highly recommend for counter top use would buy again
I would recommend this to a friend - Pros mentioned:Ice quality
Great Ice Maker!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received this as a Christmas gift, and it is a great machine. Makes ice quickly and quietly, very chewable ice at that. Love it!
I would recommend this to a friend - Pros mentioned:Overall performance
Ice Maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Ice Maker for the money especially if you can find it on sale.
I would recommend this to a friend - Pros mentioned:Ice quality
Love the machine but too many problems!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve only had this ice machine for a month and a half and it’s already giving us problems. Too late to return, so we have to send it back to the manufacturer. I do love the ice, but it’s too new for sensor issues.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate your honest feedback on your icemaker. We know how important it is to get this resolved. If you're still in need of assistance, please contact Opal at 1-866-907-6718. They will best be able to assist you in this matter.
- Pros mentioned:Ice quality
the ice is great, not the workmanship
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i love the ice but ive replaced two, the ice is so good, im trying it again for the third time
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're so sorry to hear you've had previous trouble with your Opal icemaker. We understand how frustrating that must have been, and we sincerely apologize. To help keep your icemaker running smoothly for years to come, we recommend following the care and cleaning guidelines outlined in the Use and Care Manual. If you have any questions or need assistance in the future, please don't hesitate to reach out. We're always happy to help! - Julia@GEAppliances