Customer Ratings & Reviews
- Model:
- XPIO13SWSO
- SKU:
- 6643852
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the Opal 2.0 Ultra Nugget Ice Maker for its excellent ice quality and overall performance. Users appreciate its ease of use, adequate capacity, sleek design, and convenient size, with some also finding the connectivity feature useful. However, some customers have expressed concerns about the noise level and the frequency of required maintenance.
This summary was generated by AI based on customer reviews.
Best ice maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite ice maker of all time! I love the hospital ice as my kids say. Perfect for a large family
I would recommend this to a friend- Pros mentioned:Ice quality
The "GOOD ICE" maker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect Good Ice.....definitely recommend distilled water!! FAMILY LOVESSSS IT!!
I would recommend this to a friend Not Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good in the beginning, but getting error messages to fill water when it is full. Ice pellets are small. Probably going to return it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear you're getting the "fill water" notification when the water tank is full, and we'd like to help. Please send us a private message on one of our social media platforms, like Facebook. In your message, provide the model and serial numbers for your Opal, a copy of this review, and your contact information (email and phone number). With that information, we'll be able to look into this further for you.
- Pros mentioned:Overall performance
Love this purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever. It has been a game changer in our family
I would recommend this to a friend Nice ice, but makes horrible sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My family loves the ice from this machine, BUT it makes a really loud screeching and grinding sound. This does not happen all of the time, but fairly often. We returned the first unit we purchased and got a second one. The second one makes the exact same sound. We previously had an older model of this unit, and it quit making ice after a couple of years.
No, I would not recommend this to a friend- Cons mentioned:Noise level
Good Ice but noisy unit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noisy and runs constantly. Nice to have but was hopeful for a better quality feel to the appliance.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for taking a moment to share your feedback. We recommend you take a look at the support article on the GE Appliances website titled:"Opal Ice Maker - Normal Sounds." If you believe the noise you're hearing is abnormal after reviewing this information, please contact Opal Support at l 866-907-6718, Monday through Friday, 8:00 AM to 8:00 PM, EST.
- Pros mentioned:Overall performance
Ice nugget machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice one of the best purchases that I have made and I’m glad I made it
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for your review and congratulations on your new Opal icemaker! We are excited that you will be able to enjoy the convenience of having that famous nugget ice in your home whenever you would like. Sure to become a fast favorite in your home for many years!
- Pros mentioned:Overall performance
The best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this ice maker!! Best ever, 10/10 machine you need !
I would recommend this to a friend The Good Ice Comes Home
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For years I've wanted a way to get "The Good Ice" at home and finally FINALLY we have it. I actually owned an Opal 1.0 before upgrading to this 2.0 model and it's everything I hoped for. An enormous water capacity with the extra tank. Big bin for the ice. Solid metal scoop. Even has a light for those late night ice runs. Highly recommended.
I would recommend this to a friend- Pros mentioned:Overall performance
MUCH better
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works MUCH better than the off brand I purchased twice due to a defect.
I would recommend this to a friend - Cons mentioned:Noise level
Eh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started making squealing noises 1 month in. Turned it off for a week and it is working ok.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are glad to hear it is working for you now. When the Opal is in need of defrosting, it may start to squeal or squeak as ice starts to build up around the mechanisms. The defrost cycle is automatic and may take 10 to 45 minutes.
- Cons mentioned:Noise level
Read before purchasing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the GE Opal Icemaker expecting to enjoy great ice for all my drinks but was left disappointed and frustrated. After 2 weeks of owning this product it no longer works. I first started experience loud sqweeling from the machine which according to the owners manual is normal sounding to run a defrost cycle. Well that loud sqweeling then turned my ice maker into a jack hammer and no longer able to make ice. After running a descaling cleaner and a clean cycle the ice maker then kept telling me to add water. I followed some youtube videos to prime the pump with no luck and dug deeper to find the water float is defective. I would do more research if you are thinking about buying this product.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for reaching out and sharing your experience. We are sorry to hear that your Opal unit has been causing concern and can understand your disappointment. If you are still having issues with your Opal working properly you can contact our Opal support at 866-907-6718. We are confident they will be able to help.
It makes ice, when it does not say "Add water"
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3rd one in 4 years. Hopefully lasts longer. Water pump always goes. Got extended warranty this time.
No, I would not recommend this to a friendIce anyone?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First OPAL nugget ice maker lasted 5 years. Like updated Opal ice maker with water & air filter. Much needed.
I would recommend this to a friend- Pros mentioned:Overall performance
Not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for 3 weeks & the pump failed. After numerous calls to the manufacturer & no end in site decided the $600 ice maker was probably going to be a problem I wanted to wash my hands of. I attempted to return it to Best Buy & I had no idea Best Buy had a 15 day policy I never would have purchased it with them had I joked it had a ridiculous policy. They told me to spend an additional $60 for the protection plan on it to bring it in & exchange it for another. Meanwhile in the 20 days I had made the purchase it’s an additional $150 cheaper from the day I bought it. Poor experience all around. The product worked fine for 2 weeks.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear about the difficulty you're having with your Opal Ice Maker and encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review so we can research your situation. -Vikki@GEAppliances
- Pros mentioned:Ice quality
Buy it!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ice maker! Super quick at making the ice and has nice esthetics!
I would recommend this to a friend - Pros mentioned:Ice quality
Don’t waste your money.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 3rd GE Profile-Opal. All 3 have stopped working. The most GE opal was purchased in June 2025. It has already given up. Love the ice while it works.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We'd like to assist with the function of your Opal. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.
- Pros mentioned:Ease of use
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent ice machine and super easy to setup and use.
I would recommend this to a friend - Pros mentioned:Overall performance
Great ice machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ice maker, you do have to sanitize is almost weekly
I would recommend this to a friend - Pros mentioned:Overall performance
I e maker
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good lovin it, as long as continues to be awesome will be good.
I would recommend this to a friend