Customer Ratings & Reviews
- Model:
- XPIO13SWSO
- SKU:
- 6643852
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the Opal 2.0 Ultra Nugget Ice Maker for its excellent ice quality and overall performance. Users appreciate its ease of use, adequate capacity, sleek design, and convenient size, with some also finding the connectivity feature useful. However, some customers have expressed concerns about the noise level and the frequency of required maintenance.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Noise level
Not worth 700 dollars
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4the one same issue makes loud noises then doesn’t make ice
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We want to help you with your Opal sounds and ice production. We recommend making sure your unit is producing normal sounds by checking the information in the article titled "Opal Ice Maker - Normal Sounds" on the GE Appliances website.
Regarding your Opal not producing ice, we recommend checking that the ice bin is pushed all the way in place. and try to reset the Ice Maker by unplugging the unit for 3 to 4 hours. For more tips you can visit the article titled "Opal Ice Maker - Not Making Ice" on the GE Appliances website as well.
If the issue persists after troubleshooting, we recommend calling our Opal team at 866-907-6718.
Pebble Ice
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t live without this ice maker. I had the model before and I like that this one tells you when to clean.
I would recommend this to a friendGE NUGGET ICE MAKER
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great when it works. Stopped working after 4 months of purchasing. Customer service exchange process is extremely difficult and lengthy.
I would recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear your Opal stopped working, and you aren't happy with the customer service you've received. We want to help. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, any confirmation number you may have and a copy of this review. With that information, we can review your situation further.
Best customer svc and shipping
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for a gift. I know it will be a huge hit. Excellent customer service and shipping.
I would recommend this to a friendLove the ice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and very efficient. Enjoy it a lot! Have bought two of these now
I would recommend this to a friendWorst Ice maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Ice maker need to be takin off the shelf. I pay 470 Dollars for the item to die on me less than two weeks of uses. Great quality control GE. I keep giving you chances and you keep proving me wrong. If you want the video tell me where to send it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We want to help you with your Opal not working. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.
- Cons mentioned:Noise level
Makes loud noises
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a week this machine started to make crazy noises in the middle of the night. Sounded like the fan was hitting something inside the machine.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear your Opal was making noises so quickly after setting it up. Usually when this happens it means it needs to be cleaned and descaled. We recommend using distilled water. If you are still having this issue, please reach out to us via a private message on GE Appliances social media like Facebook or X and include a copy of this review, your model and serial number, address, email and phone number. Thank you! Joyce@GEAppliances
Good buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item I hope this one is better than my other one bc it broke 2 times
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it just remember to follow cleaning instructions.
I would recommend this to a friendWorst purchase ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst item I’ve ever purchased from Best Buy or GE! I bought this in November and am on my second one, which just broke - like the first one! Says add water, constantly, even though I clean it regularly and do everything I should. This machine is terrible
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We apologize for the experience you're having with your Opal ice maker. To best address this concern, we recommend you contact Opal support by calling: 1-866-907-6718, M-F 8-8 EST. -DoN@GEAppliances
- Cons mentioned:Noise level
junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been thru 2 of these in a few months. They have constant issues with them and both of them I had make jackhammer noises so loud I can't even hear myself think. Stay away from these piles of crap ice machines.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We apologize for the experience you're having with the Opal ice maker. To best address this issue, please contact Opal Support at: 1-866-907-6718, M-F 8-8 EST. -Don@GEAppliances
Ice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, makes super quick, just wish it would make more.
I would recommend this to a friend- Cons mentioned:Noise level
Regrettable Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is a piece of junk. Makes ice for a while, then starts making whining and grinding noises. It sounds like it’s screaming. Have to unplug it to get it to finally wind down and stop.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret to hear this and encourage you to follow the steps for cleaning and descaling the unit if you have not already done so. Please also ensure you have 4" of air clearance on the sides and back wall of the ice maker for proper air circulation. We also recommend cleaning the vent openings on the sides or back with the attachments on your vacuum cleaner or with a hand vacuum. If the issues persist, please call 1-866-907-6718 for further assistance.
Ice maker
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good product to use when having a gathering or cookout.
I would recommend this to a friendGreat Ice Maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the way Geek Squad helps with any issue we may have
I would recommend this to a friendAbsolute Garbage almost 700$
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have gone thru 4 of these in the last year. I bought the original and it was broken out of the box. Best buy returned. The replacement lasted one year before it stopped working. I bring it back i get the new ultra model get charged an additional 107$ and this one as well on day 5 of having is no longer making ice its just pouring water out of the spout into the basin. Not producing any ice. Going back to get my money back and swap brands GE profile is a joke
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear about the issues you've had with your Opal ice maker and encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review so we can research your situation.-Vikki@GEAppliances
Trash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work at all Doesn’t make ice after the first round And when it does make nice doesn’t make enough
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We would like to assist you with this Opal and gather some additional information from you. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.
Do Not Buy!!! You’ve been warned!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. I cannot explain poor the design is on there. I have returned 4 total GE Opal machines over the past 2 years. I am now in my 2nd GE Opal 2 Ultra. I write this as my ice machine is having a stroke, unable to produce ice because it’s frozen over. I am so done with this thing. The design is poor at best.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you've had these issues with your Opal icemakers. It sounds like your current Opal may need to be descaled. fill the reservoir with undiluted white vinegar, press and hold the clean button for three seconds, and run the cleaning cycle up to three times. For best results, place a vinegar-soaked cloth in the ice chute and let it soak for 18 hours to dissolve hard water deposits. After soaking, drain the solution, and run three separate rinse cycles with fresh water before discarding the first batch of ice. The Opal only requires the use of potable (safe to drink) water. Some owners may choose to use only distilled water in their Opal. If using only distilled water, you will most likely not need to remove mineral deposits. It is our hope this helps resolve the issue. Thank you! Joyce@GEAppliances
- Cons mentioned:Noise level
Awesome ice but problematic
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had for a month and already having problems. I actually bought two and both have had issues. One is squealing and the other says add water even though it has water in the tank.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're glad that you reached out. We recommend contacting Opal Support at: 1-866-907-6718, M-F 8-8 EST for help with this situation.
- Cons mentioned:Noise level
Don't recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it, especially for the high price tag. It didnt even last 3 weeks before it started a really awful, obnoxious noise. I also had the Frigidaire prior, it did the same. All the countertop ice makers are junk.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you were unhappy with your Ice Maker. The Opal Ice Maker is a complex device that combines electrical and mechanical components such as a compressor, pump, motors and fans to deliver perfect nugget ice. These components power on at different times during the ice making cycle. There will be some noise associated with the running of these components. These normal noises typically cease after 10 to 45 minutes within the ice making cycle. Hard surfaces like the floor, walls and countertops can amplify these sounds. Note: If the Ice Maker is making a continuous grinding noise, this is not normal. You can reach out to Opal Service by calling 1-866-907-6718, Monday through Friday, 8:00 AM to 8:00 PM, EST.