Customer Ratings & Reviews

We are happy to assist you with this Opal icemaker and its sounds. have provided some normal operating sounds for this unit on page 13 of the Owner's Manual. If you are experiencing a sound not listed, we encourage you to take advantage of your limited manufacturer's warranty.

We'd like to assist with the operation of your opal. When your Opal needs defrosting, it may start to squeak as ice begins to build up around the mechanisms. The defrost cycle is automatic and usually takes about 10 to 20 minutes. This is normal operation.

What is not normal is if your Opal is going into Defrost mode too frequently, for example, every day, or goes into Defrost but there are no audible sounds indicating that the auger is frozen. If this is happening, it is highly likely the air vents are blocked. If airflow is constricted, the machine will not produce ice normally.

Be sure the unit has proper air clearance. There needs to be a minimum of 3" inches clearance on the back and the sides of the appliance to ensure proper airflow. Check to ensure that the side tank is not blocking either of the side vents. It should be pulled forward, in line with the front of the ice maker.

Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.

We would like to help and provide some guidance. We recommend only using distilled water in your Opal to help reduce the potential for mineral buildup. It is recommended that you follow the instructions in the owner’s manual for your unit regarding the schedule of running descaling and sanitizing cycles. Using vinegar in the descaling cycle can help break up the minerals as well.
It’s important to note that distilled water is different from bottled water, reverse osmosis water, filtered water, or spring water. All of these other options contain varying levels of minerals that can build up in the unit and impede optimal operation. Using distilled water reduces the frequency of descaling and cleaning. Using our scale-inhibiting filter, part P4INKSFLTR, is designed to increase the time between cleanings and reduces the solidification of scale.
It is also recommended that there be at least 4” of clearance in the back, on both sides, and above the Opal to allow proper air flow so that the fan can move air about the unit.

Thanks for reaching out. We are glad to hear your Opal icemaker is making great ice for you. We would like to help with the sounds though. Keep in mind there will be some noise associated with the Opal. These normal noises typically stop after 10 to 45 minutes within the ice making cycle. Hard surfaces like the floor, walls and countertops can amplify these sounds. We have a list on our site of normal sounds and also what is not considered normal. Please view our GE Appliances site. If you feel there is an issue, please reach out to us via a private message on GE Appliances social media like Facebook or X and include a copy of this review along with your model and serial number, address, email and phone number. Thank you! Joyce@GEAppliances

When using the Opal Ice Maker for the first time, the initial batches of ice nuggets will be slushy. After about 30 minutes, your Opal should be making solid nuggets. If this isn't the case, we recommend you follow the tips in the support article on the GE Appliances website titled: "Opal Ice Maker - Ice is Slush." If the issue continues, please PM/DM us on Facebook/Instagram/X with a copy of your review, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances

We are glad to assist with your Opal making a cranking sound. We recommend unplugging the unit and fully defrost it to make sure there is no ice buildup. You will than need to clean the auger and ice bin to clear any possible blockages. Also make sure the unit is on a level surface. Refer to the link below for guidance:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=000060634

If this doesn't help, please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.

We are sorry that this Opal is not operating as designed. We see that you are working with our team, and we advise you to continue doing so, so our team can get this issue properly resolved for you.

We are sorry to hear that you had to return your first Opal unit as this is not what we would normally expect from our units. We do hope that in the future we can earn your trust back in the future. We will pass this information on to our product teams so they can review further. Dianna@GE Profile

We're sorry to hear you're having trouble with your Opal, and we'd like to know more. Please reach out to us on one of our social media platforms, like Facebook, via private message. In your message, please provide a screenshot of this review, the model and serial numbers for the Opal, and a detailed description of the issue you're experiencing, so we can better understand the situation. We hope to hear from you soon. - Julia@GEAppliances

We want to help you with your Opal not working. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.

We know an issue with a missing scoop holder would be concerning, and this isn’t what we would expect. If you need to reach out to Best Buy’s customer service, they are available at 1 (888) 237-8289. If you aren’t able to get assistance with them, you can also reach out to our Opal Support team at 1-866-907-6718; our specialists would be glad to review your concern.

We're sorry to hear that you experienced multiple replacements. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.

We're sorry to hear your Opal stopped working, and you aren't happy with the customer service you've received. We want to help. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, any confirmation number you may have and a copy of this review. With that information, we can review your situation further.

We want to help you with your Opal sounds and ice production. We recommend making sure your unit is producing normal sounds by checking the information in the article titled "Opal Ice Maker - Normal Sounds" on the GE Appliances website.

Regarding your Opal not producing ice, we recommend checking that the ice bin is pushed all the way in place. and try to reset the Ice Maker by unplugging the unit for 3 to 4 hours. For more tips you can visit the article titled "Opal Ice Maker - Not Making Ice" on the GE Appliances website as well.

If the issue persists after troubleshooting, we recommend calling our Opal team at 866-907-6718.