Customer Ratings & Reviews

I've been using this ice maker for just over a week and have been able to test it out at my son's graduation party. The ice maker has a lot of great features and works great. Here are my thoughts: My first thoughts were whether an ice maker that you only turn on when you need ice would be able to keep up with the ice production. The answer is that it can and does. After turning it on the first batch of ice comes out in under 10 minutes. It is soft and runny because the machine is not cooled down yet but after about 30 minutes there is enough ice for a couple of drinks. And after an hour, the ice maker is nearly full. It shuts off when full and then starts again each time you take ice out. Another really cool feature is the app that goes with it. I have similar apps for my coffee maker, vacuum cleaner, and a few other appliances and they have never been very useful. Many of them you have to be in the house with the appliance on to use. The app for this ice maker is very useful. You can turn the ice maker on while you are not at home. For example, we were out hiking the other day and I turned the ice maker on before we left the park. When we got home the ice bin was already half full. As far as the quality of the ice goes, it is probably personal preference. The small nuggets remind me of movie theater ice. The only negative I found is that when the ice melts a bit all of the small nuggets can form a barrier at the top of the drink. If you are not using a straw it takes a little getting used to but overall it is a fun shape and it seems to make people happy because it is so different than normal freezer ice. Other than that, a few things to know about the ice maker. It is kind of large and takes up a lot of counter space. For my counters, it was too tall to fit under the cabinets so I placed it on a small table in the corner of the room. Also, the setup isn't too difficult but it was a little confusing just reading the startup guide. It took me about two hours to set it up and do the initial cleaning. It will require cleaning again after 25 hours of use. Overall, this is a great ice machine that can add spark to your day or to any party. I definitely recommend it.

We love our nugget ice maker. The side tank is game changer for having ice on hand at all times. Every single person in our house loves it! Easy maintenance and cleaning. We have no complaints with our Opal 2.0

This makes perfect ice for your bar and craft drinks! It is quick and easy.

This ice machine came at the perfect time! I was having issues with my main ice maker and I was getting worried. I need ice! Ice is a must have in my house and the opal ice maker shows up. Setting up the machine is not complicated but involved. Get everything out of the box and wash all the pieces. Assemble everything but the water tank and run a couple of cleaning cycles with a bleach mixture. Once it's all set up it does start making ice in under 10 minutes. You will however need to wait about an hour til you have a good volume of it. If you are a person who love to munch on ice, this is the nugget maker you need! It is also perfect if you want to make slushies and smoothies. The ice is perfect for blending and gives you the perfect consistency. It maintains a bin of "soft" ice. It is constantly remaking new ice if the old ice melts too much. There is no cooling of the bin where the ice drops. (which I wish there was) I just empty the bin into my main freezer for extra "hard" ice. This ice maker is a must have if you entertain. I hooked it up to wifi but don't see the need for it yet. I just have it on - on the counter, I don't need to schedule when to make ice. Notifications if there is a problem could be nice. The opal has 2 other cycles, descale and sanitize. You will need to run those based on use and water hardness. The option to have a filter in the water reservoir is a great feature, keeps your ice tasting clear and fresh. It's a bit spendy but If you want a bit of luxury in your kitchen, this is the next appliance to get.

Prior to receiving the GE Profile 2.0 Opal Nugget Ice Maker, we owned the GE Opal 1.0 model. The 2.0 model is significantly better than the 1.0 model. It makes great nugget ice, and it makes it fast. The ice nugget is a little softer than what is produced by the 1.0 model, which is nice. There is a cleanable air filter that keeps debris from accumulating inside of the ice maker. There is also a replaceable water filter that reduces the accumulation of scale buildup in the machine. It comes with a stainless-steel scoop that can be mounted on the side of the ice maker. There is a built in led light that illuminates the ice storage bin. This model is also quieter than the previous model. It is WIFI capable that connects to the GE SmartHQ app on your phone where you can control the ice maker, and set up schedules based on when you want it to run and make ice. Overall, it is a great product and I am extremely happy with it. If you are looking for a countertop nugget ice maker, the GE Profile 2.0 Opal Ultra Nugget Ice Maker would be a great choice.

Very Good Machine, had the original machine for about 5 years, and although it got noisy at times it was well worth it. Once the old one crapped out, we decided we definitely needed a new one since the Nugget Ice is the best. This machine is definitely a lot quieter, for how long, who knows, but it beats having to use cubed ice from the Freezer. With this machine being on sale for Black Friday as well, makes it better!.

This GE Profile Opal Ice Nugget Ice Maker with Side Tank and Scale Inhibiting Filter works great and makes great ice.

This is the second GE Profile ice maker we have owned. The first one was great but was worn out because of age and high usage. The new Opal 2.0 is wonderful and we have enjoyed the additional Side Tank which makes water filling requirement much easier. We give it a five star review!

Love our new ice machine! The sales lady was fantastic and helped us with our entire order. Francesca, at Central Park Fredericksburg. I think I spelled her name correctly

My favorite kitchen appliance we’ve purchased. Very reliable and easy maintenance.

Its a great ice maker. You must maintain clean to work at it best.

This icemaker is a pain in the rear to clean, but when it works, it makes fantastic ice. I’ve grown so used to this style of ice that I can’t live without it. I have had two of them fail/break in a year and a half. The first one failed from leaking internally in the machine, and the second one because it would not get out of defrost mode despite all of the troubleshooting and resetting from GE. Thank goodness for the Best Buy warranty. I need to find a better option than just getting this one replaced.

At this price, you would think the build quality would be better. After a couple of weeks, it started making a noise which got worse over time. Contacting GE "support" is a joke. If you want ANY response at all, you must call them. After jumping through hoops and them telling you that you have to stand on your head and stack BBs, they agreed to send a replacement. Unfortunately, they chose to send someone elses defective returned unit as a replacement. Scratched up, randomly turns off, impossible to turn back on until unplugged... This also defective USED system they sent as a replacement evidently burns your one and only advance replacement. I don't know why they thought sending a broken used device was a suitable replacement for a defective new unit, but here we are. It takes WEEKS for them to figure out what they want to do and they are less than understanding when all the customer wants is a product that works. Again, at this price point, you would think that they would be more customer service oriented but I get the feeling we are nothing more than an annoyance. I believe you would get a better value from a less expensive product because after the way GE has treated me, I can assure you that I will not be purchasing another GE product.

Love the ice. Just hope it lasts longer than the last one.

I think I have more of a question about the Ultra model. I have had the base model, it quit working. Then the 2.0, we decided to use bleach and vinegar and other things, it still works, but does the strangling cat. So we bought the wifi one thinking when it says "add water" I could just use the app to set it to restart every 15 minutes forever, which I did, but even that eventually stopped working. Now I think I have over cleaned the eyes that determine it needs water when in fact it is full, and was wondering if maybe I could have a conversation with the engineering team before I consider buying a 4th so I can get some assurances I will NEVER see the words "add water" while looking at water in a full bin of water again in my wet watery life. I would like to leave a deep deep lasting impression on each and every one of them so they can rethink their design, or maybe get tips on bypassing the eyes.

Very loud squeaking from the start. Attempted to claim a repair under warranty. Was difficult to get ge to respond at all. After weeks of jumping through a bunch of hoops including sending multiple videos of the noise I was told this is normal. The squeaking is very loud and can be heard through walls and closed doors. Based on the number of videos I found online,I believe this to be known issue. Disappointed in ge’s response.

I really like the machine, the cleaning peocess ia a pain. Too much time consuming.

Worst product I have ever purchased. Worked great for a month. Then problems started. Stay away from this machine. You can pay me the 500 dollars and I’ll drive to sonic and get you ice.

This machine is great when it is working. currently on our thid one in a year and a half. Keeps going into cleaning mode and will not make ice. Had returned the last one and received a used one that is full of scale. Completely disappointed in Best Buy.

WE PURCHASED 3 years ago, bought the extended warranty offered and brought it in the store today after to speaking with associate and indicating on my service order that the problem was it was leaking. I carried this heavy equipment to the store just to be turned away saying they don't repair theOpal Ice Machines…are you really suppose to just toss a $600 appliance. Should have not scheduled my appointment and should check service orders at the beginningpf the day to notifycustomer if they can't services it. Geek squad didnteven offer to Carry out machine dicount. Terrible customer service.