Customer Ratings & Reviews

2nd 1 i purchased 1st one failed by my own fault , didnt descale as much as i should have , great ice maker just what the wife ordered. it does require to be maintained and decaled with a new filter once a month. especially if you have hard water, but even with filter or bottled water descaling is required

Dont use the filter. Like a dummy, I tried even though the lable has every thing known to human kind to be toxic. It made the water taste horrible. It works fine without it. Other wise I like the ice it makes.

It makes great ice in timely manner. The only inconvenience is it requires cleaning often.

I’m very happy with this purchase. The product works exactly as described and has been reliable since day one. Setup was quick and straightforward, and the build quality feels solid. It performs consistently and does what it’s supposed to without any issues. Overall, this has been a great addition and I would definitely recommend it to anyone considering it. Excellent value for the price.

Works great! Easy to set up. Easy to clean. Totally worth it.

This product was an easy set up and has been a great addition to my workspace kitchen.

This was truly an amazing investment. It was a Christmas Gift for my wife, but as her husband, I even fell in love with this item. I never enjoyed Ice before as I do now. You make a cold Ice Coffee, people think you got it from Starbucks. The cokes taste better. It’s definitely a cool add on to our kitchen counter and adds a luxury look to it. Thanks Best Buy

Delivers exactly what it advertises. Good, crunchy ice pellets. Great for all sorts of drinks. The kids are making "dirty sodas" and parents are using it daily for iced coffee. The side container is helpful, because it does go through water quickly. Not sure I'd pay full price, but with significant a Black Friday sale, the value was much better.

Love the Ice, but you definitely have to keep up with the maintenance in order to keep the machine working properly.

This is my third one. I always buy the protection plan for this type of appliance that has water flowing through it full time. They've made a lot of improvements. This one is much quieter. My first one failed most likely because of too much hard water scale build-up and I was seeing mold in the ice. The replacement had a new feature to light up and remind me when it needs to be cleaned and descaled. I was diligent about doing that often, but it developed an internal leak. This newest one lights up to remind me to descale it and lights up more often to remind me to sanitize it. The cleaning process has a quick clean for sanitization and long clean for descaling. I've owned other countertop ice makers in the past that were terrible. This GE Opal is the best, I highly recommend it for performance but also highly recommend you don't take this home without a protection plan. Both of mine lasted just over 2 years, and with all the improvements they've made on this one, you should get the 4 year plan.

We are very pleased with this Ice maker; the ratings do not lie. The best ice maker on the market.

Love the color and the ice turns out great each time, I use this daily!!

Ive had my Nugget for 9 months and im obsessed! No issues whatsoever and we have nice, frozen, chewable, perfect ice cubes at all times of the day. Theres an app that pairs with the nugget so you can set the time you want the machine to turn on and off daily. Im obsessed!

Bought this ice maker in Aug 2025. Makes plenty of ice but makes a terrible growling sound when the ice maker is moving ice to the storage bin. Looking online this seems to be a common gearbox issue. I will be looking to return for repairs or hopefully replacement.

Works great. Makes the ice really fast. Perfect little ice nuggets.

Wife is absolutely in love with the machine. We both enjoy the nugget ice. This machine has been running nonstop since we plugged it in and the only time it’s been turned off is when we are, cleaning it. Found no issues with the machine works perfectly highly recommend following the maintenance and cleaning instructions and you should not have a problem with the machine

Ice is great, I like that I can use filtered water in it. Maintaining it is a bit annoying, have to take it to the sink drain it and run vinegar through it for a while to get it back running well.

I love how fast the ice is made. I do not like that the filter needs to be changed every 2 weeks.

So far its a great product. A little bit of noise.

So easy to use, so easy to clean, ice is the perfect crunch!