Customer Ratings & Reviews

The 9ce from this machine is perfect. From the shape to the crunch it goes into any drink from moscow mules to your kids apple juice. Cleaning is easy and quiet operation.

Makes ice fast and alot of it. Only complaint i have is not having the ability to cancel out certain lights for cleaning or filter by wifi.

Very good machine but more noisy than previous model due to added ventilation. This is our 3rd machine.

Lots of cleaning required, but it's automatic so not horrible to do. Great ice!

I like the ice maker, it works great! The only reason for giving 4 star in place of 5 is because I went round and round (over 30 mins) with the silly call center while trying to get in contact with my local store. (And they still didn’t help me). The foreign, barely-speak-English call center is a joke and not helpful whatsoever. They just keep transferring you off to someone else. The ice maker is great though.

Only thing I'd change is the scoop holder NOT hold water that's left behind on the scoop. Otherwise, this thing is AWESOME AND MAKES A FULL TUB SOOOO QUICKLY!!!!

Great ice. We've owned three of them. My only complaint is they only last a couple of years before they need to be replaced.

Perfect ice! The machine needs to be sanitized every week, the process is easy but can seem tedious. I personally like the reminder so I know there’s not mold/bacteria build up, which was a problem I had with the smaller ice machines. Ice is made quickly!

My wife’s new obsession. Quietly and consistently makes “the good ice” for her iced coffees and soft drinks that both taste great and are aesthetically pleasing to her.

The kids love the small ice of the cubes and it is perfect for the price. Never realized the importance of the size of ice cubes for everyone. :)

GREAT PRODUCT, I OWN 3 OF THEM NOW, I HAVE BOUGHT THEM FOR ALL THE KIDS AND MYSELF. TRIED THE CHEAPER ONES AND YOU GET WHAT YOU PAY FOR. THESE ARE THE BEST

Great ice maker! I have a smaller ice maker in my basement but this one i have in my kitchen. It makes ice so much quicker and i love the size of small chunks it makes. Its a little loud at times but not always. Definitely recommend this item.

It's been a fantastic purchase! We were on vacation in Santa Rosa Beach Florida. We had sixteen people staying at the rental house. The ice maker in the refrigerator was terrible. We ran out and bought the Opal 2.0 Ultra. It worked like a champ out of the box and it is being used in our kitchen right now. Great product!

I love this ice maker!!! Easy to use...easy to clean! And always full of ice!

I have only had the unit for a couple of weeks, but so far so good. The instructions to connect to wi-fi absolutely do not work and I had to call for support. Someone needs to rewrite the instructions for this.

Great countertop ice maker, fits perfectly in a area of my laundry room

So far, this has been a wonderful addition to my home. The ice is made quickly, easily, and is great quality. Main drawbacks for me are cost and some concerns on longevity.

I had three other countertop ice machines this one by far is the best it looks very classy. I had the 1.0 nugget ice maker it did break. They honored the Warenty put the difference in and got this one. It's a little pricey, but very nice be prepared to have to clean it every week

Love the opal ice machine. I had one of the originals and when it stopped making ice regularly I purchased another one. I use this machine all day and it does great at keeping up with my ice addiction.

Very expensive and quite heavy to move around the counter. If you like nugget ice this will fit the bill. I am using Primo bottled water out of a machine (RO), so hopefully the required maintenance will not be as gruesome as others have noted. I do like iced coffee in the warm months and nugget ice is not appropriate. Melts instantly. Only been used about a dozen times, but so far so good. I would reconsider spending the $$$.