Customer Ratings & Reviews

I loved this product up until it didn’t last after only 4 months and to be honest it’s too expensive to not last. The maintenance for the product is also a lot. I’m glad I always purchase geek squad protection because it definitely came in handy this time. I returned it today with no issues and bought a less expensive version.

Love my ice machine! 2nd one! Only drawback is that you have to sanitize about every 2 weeks...my other ice machine did not have this feature.

A nice quality machine that produces perfectly shaped ice.

works good but it seems like every week it needs to be sanitized which can get to be a little annoying but it's nice to have ice when you need it I don't know though

I love this ice maker the only problem is, even if you clean it on the regular, after several months it starts to moan. The new version has a filter but you have to replace it every few months

Great Machine!! East to set up and makes ice very quickly!

Great little ice maker. I love the nugget ice. Makes ice quickly. There is regular maintenance but very easy to do and it keeps the ice tasting fresh. I always use distilled water in the ice maker. The app keeps you up on the maintenance which is convenient. I highly recommend this nugget ice maker.

I have done a lot of research on this particular ice maker snd decided to purchase it on a whim. I have yet to regret that decision.

This isnt really a review, nobody ever wins the $400 its just a ploy to get good reviews on their items so people will buy them more

It functions well, with the exception of periodically it makes the "whining" noise. Based on research this ice maker makes that noise when the ice gets jammed up in the despenser. This would be the second one that I'm going to take back, due I can't take the whining noise and having to shut it off so the ice can defrost and turning it back on.

The upgrades are nice, but there's a glitch with the software stating I need to descale it after 3 days. Then whenever you do have to descale it..you have to let it sit for 18 hours! You also have the choice of placing a filter inside which is an extra cost. Do I recommend it.. kinda?

Works great love the ice low maintenance great units

Run and buy this ice maker!! The nugget ice is the best!! We couldn't decide which ice maker to buy but im extremely happy we decided for this one. Very quiet always has ice ready. One of the best parts is we can control it with our phone so when we get home from a hot day the ice is ready to have a refreshing drink.

As advertised, works perfectly. Highly recommend for purchase

Beautiful works really great!! Gives me the best ice I could ever ask for without having to go to a restaurant and purchasing a bag.

We were so tired of always having to drive to our favorite gas station for crushed ice. We finally made the decision to get our own. We are loving it! Sure, some of the maintenance might be a bit much, but saving us from having to drive in to town makes it all worth it!

The Opal 2 ultra is an improvement over the older Opal 2. Still not overly quiet but it is on par with ice machines so buyer beware you are getting what you are paying for. The ice is slightly less dense, but this is actually nicer for people who like to chew the ice and if you don't why are you spending or thinking of spending this kind of money on a specialty ice machine. Overall, I love it and well worth the money. The cleaning schedule is a necessary evil, so if you don't want to clean it, get a different type of ice machine.

Absolutely love this ice machine! Soft chewable ice just like you get from Sonic! Runs pretty quiet, and keeps the ice drawer full. The side tank is so nice and has a magnet to hold it in place but removes easily to refill. The scoop with magnetic holder is nice because I can position it anywhere I want and any angle. Has an app you can use to control The unit if you’d like it. Highly recommend using mineral water in it to keep mineral deposits from forming in the lines. Makes cleaning it alot easier and less often. One of the best purchases I’ve made in a long time.

Great buy! Easy to set up and no issues so far. It is not noisy, functions perfectly and makes great ice.

I LOVE this ice maker, but it stopped making ice after just 2 months. It says to "add water", but it clearly is filled with water. I'm on hold with GE now. I'm sure they will rectify the situation.