Customer Ratings & Reviews

First Icemaker lasted about 2 weeks! Began making a very loud noise! I returned it to Best Buy who replaced it with No hassle, it was great! This replacement is doing well, but it’s only been a week, so hoping for the best!

Favorite appliance in our home! Works great and the ice is perfectly soft.

Love the color and that this model comes with a metal ice scoop that stays in the magnetic holder. It makes ice quickly and doesn't require much maintenance. It is also pretty quiet.

I am loving this appliance. It was definitely a great purchase. We never run out of ice and we love to just eat it because it’s the right size for that.

I love this ice maker. I haven’t had any issues with it. It does requires time to clean to keeo it running properly but I don’t mind

This is the best ice machine we have ever purchased. You have to make sure that you cleaning it regularly and use distill water with it.

I love this ice maker I already had the opal ice maker but this ultra is everything and more. With the filter and magnetic scoop holder was an absolute bonus GE did their Big one with the ultra with the added sanitize and clean features are a nice bonus as well.

Works amazing! Reccomend only using distilled water to make cleaning easier.

Love the ice but hate the noise it makes. It is always a little loud but occasionally it starts making really loud whining noises. Not sure I would purchase it again.

Awesome! Just be aware that it has to be cleaned often.

GE's Opal 2.0 Ultra Nugget Ice Maker with Side Tank is a great addition to nearly any kitchen. The box includes the ice machine, side tank, water filter, scoop, scoop holder, plastic ice catcher, side tank latch, and quick user guide/paperwork. The ice machine comes with a manufacturer's 1-year warranty. PROS: ----------- * Looks nice. The stainless-steel look blends in well with our other kitchen appliances. The blue light within the ice machine also offers a nice glow, although the light can also be turned off if preferred. * Easy to assemble. The machine came with very few parts and easy to follow instructions, making it easy to assemble * Easy to use. There are few very buttons (power, clean, and light), making it simple to use. To make ice, you simply fill the water reservoir and side tank, and then hit the power button. * Quick ice production. Once the machine was cleaned, fully connected, and filled with water, it took about 10 minutes for the first ice to start producing. There was plenty of ice after about 45 minutes to have a full glass or two, and the entire ice bin was filled to capacity with ice in about 2 hours and 15 minutes. The bin holds enough ice for several large glasses of ice. * Excellent ice quality. The pellet ice is the perfect size and texture for chewing - it's soft ice, yet it stays frozen in your drink for quite a while * Large water reservoirs. Having both a large water reservoir at the bottom of the machine, as well as a large side tank of water, makes it convenient in terms of not needing to fill up the water very often, depending on usage. Having the large tank is the biggest plus so the user doesn't have to fill up the smaller interior bin as often (which is also more difficult to access). The large tank can also be placed on either side of the main unit depending on your kitchen setup. * App for phone. You can download the Smart HQ app which allows you to control the machine from your phone. You can program daily on and off times, control the light function (off, dim, on) and it will notify you when a new filter is needed, when it's time to add more water, or when to clean and descale the machine. The app was easy to connect to via bluetooth and your home's WiFi network. * Ice Lasts a Long Time. I turned off the machine at 8:00 pm with a full bin of ice. The machine did not turn on again until 7:00 am the next morning, as scheduled in the app. The bin was still half-full with ice the next morning. I was expecting it to have completely melted, but it did not. * Solid & well-built. It's a very heavy machine, and the build has the feel of a high-quality product. It doesn't feel rickety or cheaply made. CONS: ----------- * Initial Cleaning: this was the only time-consuming part of the setup process. You are basically running about 6 full water reservoirs through the cycle in order to clean the machine. The first batch of water also includes 1 tsp of bleach mixed in with the water to help sanitize the machine and water tubes. Then you are running several more cycles through to fully wash out the bleach and sanitize the machine. The whole cleaning process took about 45 minutes. Once cleaned, then you insert the water filter, fill up your water reservoir and side tank, and you are ready to make ice. Having said all this, you want clean ice, so be prepared to clean the machine first which will take a while. * It does have a pretty loud motor humming sound when it's running. But it does auto shut off when the ice bin is full. OTHER OBSERVATIONS: ----------- * Large & Bulky. This is a large appliance and was somewhat heavy to lift out of the box and on to the counter. It also takes up quite a bit of space on the counter top, so you just need to measure to make sure it will fit. It's about 16.5 inches tall, and we had about 17.5 inches of clearance between our counter top and the bottom of the cabinets, so it fit just fine. * Full setup of the machine probably took a little over an hour, given the time to read instructions, run the clean cycles, handwash the ice bin and side tank, and then set it up for usage. CONCLUSION: ===================== Overall, I've been very pleased with the machine, and it's a great addition to our kitchen especially when you have visitors. If there was a way to muffle/mute the motor noise a bit more, that would be a huge plus. The motor has to vent, so I'm not sure what more can happen there. In the end, nearly everyone loves this type of ice! Now you can serve it to your guests. I'd definitely recommend as the ice is great, and it looks pretty cool when lit up.

I had an issue with previous machine making a screeching noice to make ice so I upgraded to 2.0 and after a month it would say add water for it to make ice even though the bin and reservoir was full , i did all the trouble shooting and still wouldn't work till i took out the filter and just put the plug/screen in place and the machine started to make ice. I think its the filter that was clogged so I ordered a new one to see if that takes care of the issue, I'll report back once i get the new filter installed.

This machine is worth the money! I had a different brand before that broke so I needed a new one. I love this machine and how well it makes the ice. It’s very specific on how you clean it after so long!

The GE Profile Opal 2.0 Ultra is the latest iteration of the Opal line of nugget ice makers featuring a new scale inhibiting water filter, air filter for the coils, magnetic scoop storage, and improved display with detailed operation. I opted for the carbon black finish, which is a nice satin charcoal black color that blends in with modern aesthetics. Setup was a breeze, with the unit being fully assembled and well packaged. After unboxing you will run your first sanitize cycle, which includes multiple rinse cycles which took maybe 30 minutes total. During this cleaning you will need to have the unit near a sink or have large container to holder 5+ cups of water. For a nugget ice maker, the Opal is relatively compact at roughly 16” tall, 17’ deep, and 14” wide. The included water tank adds a couple inches of width and is optional to reduce refilling frequency. For my dated kitchen, the Opal was too tall to fit under our cabinets so it was relegated to a console in the dining room. This turned to be ideal placement as I have found the ice maker to be noisier than anticipated. While the compressor hum and fan are fairly quiet, the water pump can be heard in an adjacent room. Though it is a minor annoyance and not a major concern, you may want to consider placement in proximity to areas of your home you congregate. It is nice that the unit is standalone and does not need to be connected to a water supply line. Within 10 minutes the Opal had produced the first nuggets of ice, though the first useable amount of ice wasn’t ready until 30+ minutes and it took approximately an hour to fill the bin. Though you can control the operation of the Opal in the app and even schedule it to run during certain times, I found little benefit due to the rate of ice production. Though I feel it makes ice with adequate speed, I am not sure how often I will know I will need ice in advance and it is more convenient to have it make ice continuously as the bin level lowers. However, one downside to continuous operation is that the unit should be sanitized every 25 hours of ice production so we received that notification after using the Opal just a week. I only used RO filtered water so probably a premature alert but depending on your water quality you may have frequent maintenance. The bin holds approximately 2-3 pounds of ice and can quickly replenish ice supply thanks to the recirculation of the ice melt from the bin. One other downside I have encountered is the bin tends to have condensation on the bottom and water then collects along the front lip of the ice maker. When pulling out the ice bin, about a tablespoon of this water drips onto the counter (or floor depending on placement) nearly every time. Maybe the 3.0 could have an angled lip and bin bottom to encourage water to drip back into basin. Despite my minor issues, the Opal ice maker is great! Our family loves the chewable nugget ice it produces and has quickly become a routinely used device. If you have the space and are looking for nugget ice machine, the Opal 2.0 Ultra is the one to get!

Awesome ice maker makes the best ice and really fast

The icemaker was great - very easy to set up. It’s very quiet and the ice it produces is amazing. I definitely recommend this product.

I got this ice machine and it is an excellent addition to my coffee bar area I love it so much it is amazing

Purchased 3 weeks ago, and initially, I was thrilled with my GE Profile Opal 2.0 Ultra Nugget Ice Maker. The machine produced ice quickly and delivered that perfect nugget texture I was looking for. However, my excitement didn’t last. Now, after just three weeks, the machine has completely stopped making ice. It continuously displays a "add water" alert, even though both the side tank and reservoir are full. I've tried everything to troubleshoot, but nothing works.* *For the price and brand reputation, I expected far better performance. Instead, I'm left with a bulky appliance that takes up counter space and does nothing. This has been a frustrating and disappointing experience, and I’ll be returning it to Best Buy as soon as possible. I can’t recommend this product at all and suggest potential buyers think twice before investing in this unreliable machine.

I initially bought the previous version of this GE ice maker and had to return it three times due to faulty component issues, only to find out it had a known, unfixable problem. Frustrated, I upgraded to this newer model, hoping GE had addressed the issues—but unfortunately, it suffers from the exact same problems. Despite following all care instructions, including cleaning it twice a month and using filtered water, the compressor began making loud, unsettling noises within the first month. For a $600 appliance, this is unacceptable. I expected reliability and quality from GE, but instead, I'm dealing with the same recurring issues. I’ll be returning this and opting for a different brand.

Save money on buying ice and it never run out love it Best Buy I made in a long time