Customer Ratings & Reviews
- Model:
- XPIO13SWSS
- SKU:
- 6584623
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Opal 2.0's excellent ice quality and overall performance, frequently praising its ease of use and attractive design. However, some users find the machine noisy and require regular maintenance, including filter replacements and descaling. The water tank capacity and the need for frequent sanitization are also points of concern for some customers. While the compact size is a plus for many, others find the weight to be a significant drawback.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Ice maker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. I suggest using distilled water to operate
I would recommend this to a friend - Pros mentioned:Overall performance
Best Profile!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this Profile ice maker; works as described.
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for the wonderful review! We’re glad to hear your Opal ice maker is living up to your expectations. If you haven’t yet, be sure to check out the SmartHQ app—it makes managing your ice production effortless, from scheduling ice to maintenance alerts, all with the convenience of built-in Wi-Fi.
- Pros mentioned:Ice quality
Get another brand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great ice — for a little while! For a machine this price, I would expected it to work for a few years, not about 7 months. And of course they told me afterwards to use distilled water. Are you kidding me? Customer service was very slow in responding.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for reaching out to share your experience. We encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review so we can research your situation. -Vikki@GEAppliances
- Cons mentioned:Noise level
Good Ice Maker BUT!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE THE ice it makes. But its the thrid one ive bought because the other 2 stater to make this boise that was unbearable to hear. Bow im having to return this one too for the same reason.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're glad to hear that you love the ice from the Opal ice maker. We apologize for the issues that you're experiencing with this unit. If Best Buy is unable to assist, we recommend you take advantage of the one year limited warranty by calling Opal Support at: 1-866-907-6718, M-F 8-8 EST. -Don@GEAppliances
- Cons mentioned:Noise level
Garbage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased this items and returned it because it started making a squealing sound. When I got my replacement item, it started doing the same thing within an hour after setting it up. This time, it started making a popping sound as well. I called GE because I thought I was doing something wrong. Turns out, they said this is a known issue. Their fix is to drain the machine and let it sit for 30 minutes and plug it back in. Mond you, the machine had not even made a full tub of ice at this point. This product is garbage.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. Please contact Opal Support by calling: 1-866-907-6718, M-F 8-8 EST for further assistance. -Don@GEAppliances
- Pros mentioned:Overall performance
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product………………………………………………………………………………………..
I would recommend this to a friend - Pros mentioned:Overall performance
Convenient home ice machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing machine once your done with the initial setup.
I would recommend this to a friend NOT a good performing, consistent product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had high expectations for this product and decided to purchase it based on prior experience with GE products. However, while it worked for a couple of weeks, it suddenly stopped making ice and GE customer support was useless and hard to deal with. Returned the first unit to Best Buy and the replacement unit was equally as bad. Replacement unit has not worked consistently, making ice sporadically and will be returned, as well. I expect for the price at the very least, good, solid support from a manufacturer. GE disappoints in this instance. Looks good, perfomrs poorly. 2 ⭐for aesthetics ONLY!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We apologize for the issues you've had with your Opal Ice Maker. This isn't what we expect to hear and apologize for your inconvenience. We have some great troubleshooting information on our GE Appliances site, and you can still call our Opal Support team at 1-866-907-6718 for further assistance. Joyce@GEAppliances
- Cons mentioned:Noise level
DO NOT BUY THIS ONE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst opal nugget ice maker I have ever purchased. I had to return the first one because of internal issues and now the replacement is having major issues just within the 4 weeks we had it. It freezes up several times a day, it makes shaved (slush) ice half of the time, the squeling and knocking of the machine becomes unbearable at times and we have to turn it off to get it to thaw out, which only works for a few hours before the issues start all over. We have cleaned it (sanitized and descaled) several times already and nothing has worked. This machine is a very expensive piece of junk.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We know how important it is to get your ice maker working properly. We strongly encourage you to contact Opal at 1-866-907-6718. They will best be able to assist you with this matter.
Gold nugget (ice)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Each generation of this Nugget Ice Maker improves the functions and user interface. I’m pleased with this newest model.
I would recommend this to a friend- Cons mentioned:Noise level
Quality has gone way down
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In less than a week it was making whining noises and having problems with low water even though the tank is full. My previous Opal lasted over 4 years and I doubt the new one would last more than 1 year.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear this and encourage you to follow the steps for cleaning and descaling the unit if you have not already done so. If the issues continue, please call 1-866-907-6718 for further assistance.
Opal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good< I like this updated opal better than the older one. It reminds you when it needs to be descaled
I would recommend this to a friend- Cons mentioned:Noise level
Too loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had previous model this one is much louder! Works great just loud
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for reaching out. We are glad to hear your Opal icemaker is making great ice for you. We would like to help with the sounds though. Keep in mind there will be some noise associated with the Opal. These normal noises typically stop after 10 to 45 minutes within the ice making cycle. Hard surfaces like the floor, walls and countertops can amplify these sounds. We have a list on our site of normal sounds and also what is not considered normal. Please view our GE Appliances site. If you feel there is an issue, please reach out to us via a private message on GE Appliances social media like Facebook or X and include a copy of this review along with your model and serial number, address, email and phone number. Thank you! Joyce@GEAppliances
- Cons mentioned:Noise level
Does not work and makes loud sound after cycle
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this less than a month ago. From the first day I plugged it in, it started making a very loud sound. I attempted to return it with everything including the receipt, but since I was on day 16 (with a 14 day return policy) they refused to let me even do an even exchange. I asked to speak to a manager and was denied that right. I now have a very expensive ice maker that never worked to begin with.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We would like to look into this further for you and get some more information. Would you mind sending us a DM/PM on any of our social media pages and please refrence this review? Dianna@GE Profile
Not a Fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice is to wet. Water drains right through the ice bucket in between each set of cubes.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .When using the Opal Ice Maker for the first time, the initial batches of ice nuggets will be slushy. After about 30 minutes, your Opal should be making solid nuggets. If this isn't the case, we recommend you follow the tips in the support article on the GE Appliances website titled: "Opal Ice Maker - Ice is Slush." If the issue continues, please PM/DM us on Facebook/Instagram/X with a copy of your review, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances
- Pros mentioned:Ice qualityCons mentioned:Maintenance requirements
Love Ice but Maintenance is a pain.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ice but maintenance is a pain. Again love the ice. We drink a lot of water and it is so nice to have the nuggert ice.
I would recommend this to a friendBrand response from GE Answers
Posted .To ensure your Opal continues to make the freshest and most delicious ice available, it is necessary to descale and sanitize the unit on a regular basis. How often it's needed will depend on the quality of your water. To prolong times between cleaning, you might consider using distilled water instead of tap. Your feedback is valued as we are continually looking for ways to improve the products and services we offer.
Great product but the light isn’t working anymore
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give a 5 star, however, the light in the machine has completely stopped working. We have only had the machine for 6 months and the light stopped working about a week ago.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We certainly understand how important it is to have your ice maker working properly. If the light on your unit has stopped working, we encourage you to take advantage of your one-year warranty with us by calling 833-426-3393. -Kacie@GEAppliances
So much better than the cheap ones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it now for 2 weeks and can say I'm impressed. We've gone through a number of cheaper ice makers but this one is much better built, the filter keeps everything super clean, great piece of mind even though we fill it with RO water.
I would recommend this to a friend- Cons mentioned:Noise level
Counter top ice maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well, but periodic screeching required that it be turned for refund.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear that you had to return your first Opal unit as this is not what we would normally expect from our units. We do hope that in the future we can earn your trust back in the future. We will pass this information on to our product teams so they can review further. Dianna@GE Profile
GE NUGGET ICE MAKER
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great when it works. Stopped working after 4 months of purchasing. Customer service exchange process is extremely difficult and lengthy.
I would recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear your Opal stopped working, and you aren't happy with the customer service you've received. We want to help. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, any confirmation number you may have and a copy of this review. With that information, we can review your situation further.